Analyse und Lösung von technischen Problemen im First-Level-Support * Erfahrung im IT-Umfeld bzw. in einem 1st Level Support, IT-Support, IT-Kundensupport, User Helpdesk oder Servicedesk bzw. als IT-Service Mitarbeiter (m/w/d), IT-Kundenbetreuer (m/w/d), Support Agent (m/w/d), IT Call Center Agent (m/w/d) etc. Im Auftrag unserer Kunden suchen wir an den Standorten Nürnberg, Köln, Düsseldorf, Münster, Bonn, Stuttgart, Heilbronn, Darmstadt, Mannheim, Ulm, Oberkochen, Frankfurt, Wiesbaden und Karlsruhe mehrere Mitarbeiter (m/w/d) für den 1st Level Support als Service Desk Agent (m/w/d) bzw. IT Supporter (m/w/d). * Entgegennahme von Supportanfragen per Telefon, Ticketsystem und E-Mail * Dokumentation der Supportvorgänge im Ticketsystem * Sehr gute Deutschkenntnisse (mind. Berlitz Level C1) und ausbaufähige Englischkenntnisse
Analyse und Lösung von technischen Problemen im First-Level-Support * Erfahrung im IT-Umfeld bzw. in einem 1st Level Support, IT-Support, IT-Kundensupport, User Helpdesk oder Servicedesk bzw. als IT-Service Mitarbeiter (m/w/d), IT-Kundenbetreuer (m/w/d), Support Agent (m/w/d), IT Call Center Agent (m/w/d) etc. Im Auftrag unserer Kunden suchen wir an den Standorten Nürnberg, Köln, Düsseldorf, Münster, Bonn, Stuttgart, Heilbronn, Darmstadt, Mannheim, Ulm, Oberkochen, Frankfurt, Wiesbaden und Karlsruhe mehrere Mitarbeiter (m/w/d) für den 1st Level Support als Service Desk Agent (m/w/d) bzw. IT Supporter (m/w/d). * Entgegennahme von Supportanfragen per Telefon, Ticketsystem und E-Mail * Dokumentation der Supportvorgänge im Ticketsystem * Sehr gute Deutschkenntnisse (mind. Berlitz Level C1) und ausbaufähige Englischkenntnisse
Führerschein Klasse B für Kundentermine im AußendienstAnforderungen an den Bewerber: Erweiterte Kenntnisse: First-Level-Support, Netzwerkadministration, -management, -organisation, Second-Level-Support, Software-Implementierung, Netzwerktechnik LAN (lokale Netzwerke), WLAN (Wireless Local Area Network), Netzwerktechnik VPN (Virtual Private Network) - 1st- & 2nd-Level-Support via Remote, Telefon und direkt beim Kunden vor Ort - Bist du bereit, deine IT-Karriere auf das nächste Level zu heben? Schließe dich uns an und trage dazu bei, unsere IT-Lösungen auf ein neues Level zu heben! - Erfahrung im Support – telefonisch, remote und vor Ort
Führerschein Klasse B für Kundentermine im AußendienstAnforderungen an den Bewerber: Erweiterte Kenntnisse: First-Level-Support, Netzwerkadministration, -management, -organisation, Second-Level-Support, Software-Implementierung, Netzwerktechnik LAN (lokale Netzwerke), WLAN (Wireless Local Area Network), Netzwerktechnik VPN (Virtual Private Network) - 1st- & 2nd-Level-Support via Remote, Telefon und direkt beim Kunden vor Ort - Bist du bereit, deine IT-Karriere auf das nächste Level zu heben? Schließe dich uns an und trage dazu bei, unsere IT-Lösungen auf ein neues Level zu heben! - Erfahrung im Support – telefonisch, remote und vor Ort
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Noch nichts dabei? Es gibt 3 weitere Jobs, die zu deiner Suche passen könnten
IT-Support (FirstLevel) und Anwenderbetreuung: Sie analysieren und beheben Störungen im Rahmen des Troubleshootings und betreuen bzw. schulen Mitarbeitende an unseren Standorten in Deutschland.
IT-Support (FirstLevel) und Anwenderbetreuung: Sie analysieren und beheben Störungen im Rahmen des Troubleshootings und betreuen bzw. schulen Mitarbeitende an unseren Standorten in Deutschland.
First-Level-Telefon- und Fernwartungssupport für die Betreuung unserer Kommunikationsprogramme von der Datenfernübetragung bis hin zur Online-Laboranforderung im Hotline-Betrieb
First-Level-Telefon- und Fernwartungssupport für die Betreuung unserer Kommunikationsprogramme von der Datenfernübetragung bis hin zur Online-Laboranforderung im Hotline-Betrieb
Annahme, Klassifizierung und Priorisierung von IT-Tickets im First Level Support - Mehrjährige Berufserfahrung im IT-Helpdesk / First Level Support - sehr gute DeutschkenntnisseAnforderungen an den Bewerber: Erweiterte Kenntnisse: First-Level-Support - Erstbearbeitung von IT-Supportanfragen im Bereich Druck- und Kopiersysteme sowie angebundener IT-Infrastruktur
Annahme, Klassifizierung und Priorisierung von IT-Tickets im First Level Support - Mehrjährige Berufserfahrung im IT-Helpdesk / First Level Support - sehr gute DeutschkenntnisseAnforderungen an den Bewerber: Erweiterte Kenntnisse: First-Level-Support - Erstbearbeitung von IT-Supportanfragen im Bereich Druck- und Kopiersysteme sowie angebundener IT-Infrastruktur
First-Level-Support in den Bereichen Anwendungssoftware und Netzwerkbetrieb * First- und Second-Level-Support sowie Administration des ERP-Systems (proALPHA)
First-Level-Support in den Bereichen Anwendungssoftware und Netzwerkbetrieb * First- und Second-Level-Support sowie Administration des ERP-Systems (proALPHA)
Support: Sie unterstützen im First- und Second-Level-Support per Telefon, Fernwartung und vor Ort in den Niederlassungen der EQOS Gruppe. * IT-Lösungen: Hierfür analysieren Sie IT-Probleme, lösen diese eigenständig oder leiten sie gezielt an den Third-Level-Support weiter, inklusive der Dokumentation und Ticketerfassung.
Support: Sie unterstützen im First- und Second-Level-Support per Telefon, Fernwartung und vor Ort in den Niederlassungen der EQOS Gruppe. * IT-Lösungen: Hierfür analysieren Sie IT-Probleme, lösen diese eigenständig oder leiten sie gezielt an den Third-Level-Support weiter, inklusive der Dokumentation und Ticketerfassung.
Du wirst mit Deiner Erfahrung das IT-Team im First und Second Level IT Support bei der täglichen Arbeit unterstützen und eigenständig Projekte im IT-Umfeld leiten, um neue Lösungen zu implementieren.
Du wirst mit Deiner Erfahrung das IT-Team im First und Second Level IT Support bei der täglichen Arbeit unterstützen und eigenständig Projekte im IT-Umfeld leiten, um neue Lösungen zu implementieren.
We are looking for a driven and results-oriented Business Development Representative (BDR) to support the growth of a leading international e-commerce marketplace across the German market. Acting as the first point of contact for prospective sellers, you will focus on building a strong sales pipeline through outbound prospecting, networking, industry events, and modern AI-powered sales tools. * Ensure high levels of data quality and adherence to internal sales processes. * Support sellers throughout the early stages of their marketplace journey to maximize successful onboarding. * Native-level German. * Consistent outbound activity levels, including calls, meetings, and prospect engagement
We are looking for a driven and results-oriented Business Development Representative (BDR) to support the growth of a leading international e-commerce marketplace across the German market. Acting as the first point of contact for prospective sellers, you will focus on building a strong sales pipeline through outbound prospecting, networking, industry events, and modern AI-powered sales tools. * Ensure high levels of data quality and adherence to internal sales processes. * Support sellers throughout the early stages of their marketplace journey to maximize successful onboarding. * Native-level German. * Consistent outbound activity levels, including calls, meetings, and prospect engagement
Family First (Childcare Subsidy & Flexibility): We support you and your family. * Data-Driven Steering: You will confidently manage team performance based on core KPIs (such as CSAT, First Response Time, and Resolution Time) and utilize reporting dashboards to derive concrete actions. * Process Optimization & CX Scalability: You will identify bottlenecks in the customer journey and implement scalable solutions that increase productivity while guaranteeing a first-class customer experience. * Language Skills: Fluent German skills (C2 level) and excellent English skills (at least C1 level) to successfully communicate and collaborate in our international environment. * Advanced Tooling Expertise: Experience working with modern support and analysis ecosystems such as Zendesk, Looker, or workforce management tools like Assembled. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, as ...
Family First (Childcare Subsidy & Flexibility): We support you and your family. * Data-Driven Steering: You will confidently manage team performance based on core KPIs (such as CSAT, First Response Time, and Resolution Time) and utilize reporting dashboards to derive concrete actions. * Process Optimization & CX Scalability: You will identify bottlenecks in the customer journey and implement scalable solutions that increase productivity while guaranteeing a first-class customer experience. * Language Skills: Fluent German skills (C2 level) and excellent English skills (at least C1 level) to successfully communicate and collaborate in our international environment. * Advanced Tooling Expertise: Experience working with modern support and analysis ecosystems such as Zendesk, Looker, or workforce management tools like Assembled. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, as ...
A dedicated mentor to support your onboarding and help you navigate your first weeks at Sybilla. * Support the evolution of Sybilla's proposal capability as the company continues to grow. Commercial Support * Support Business Development during opportunity qualification and bid/no-bid decisions. * A high level of ownership and autonomy, with the opportunity to improve processes and influence how Sybilla * Remote-first work model (HQ: Bydgoszcz/Zielonka, Poland), with quarterly visits and occasional business
A dedicated mentor to support your onboarding and help you navigate your first weeks at Sybilla. * Support the evolution of Sybilla's proposal capability as the company continues to grow. Commercial Support * Support Business Development during opportunity qualification and bid/no-bid decisions. * A high level of ownership and autonomy, with the opportunity to improve processes and influence how Sybilla * Remote-first work model (HQ: Bydgoszcz/Zielonka, Poland), with quarterly visits and occasional business
If you require specific support during the application or interview process – e.g. live captions, more time for the interview or the task in a different format – just let us know so that we can adapt the process accordingly. * Project Ownership: You lead projects to improve app communication with our customers, including technical enhancements of the current setup and initiatives to further increase personalization levels across CRM mobile channels. * We care about your well being: We want to support you also during difficult times. * Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
If you require specific support during the application or interview process – e.g. live captions, more time for the interview or the task in a different format – just let us know so that we can adapt the process accordingly. * Project Ownership: You lead projects to improve app communication with our customers, including technical enhancements of the current setup and initiatives to further increase personalization levels across CRM mobile channels. * We care about your well being: We want to support you also during difficult times. * Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
That includes OS-level operations on real hardware (e.g., installing drivers, hardening, verifying connectivity) and working with SLAs (availability, failures, support escalation). * Run our container platform on Kubernetes, support teams with Docker, and keep our services (APIs) stable, accessible, and secure. * Develop and maintain CI/CD pipelines and collaborate with the development and AI teams to automate deployments and support AI-driven workloads. * Equipment: Laptop (Lenovo or Mac), plus €1,000 net home office setup budget (paid with your first salary)
That includes OS-level operations on real hardware (e.g., installing drivers, hardening, verifying connectivity) and working with SLAs (availability, failures, support escalation). * Run our container platform on Kubernetes, support teams with Docker, and keep our services (APIs) stable, accessible, and secure. * Develop and maintain CI/CD pipelines and collaborate with the development and AI teams to automate deployments and support AI-driven workloads. * Equipment: Laptop (Lenovo or Mac), plus €1,000 net home office setup budget (paid with your first salary)
Support co-sell opportunities with region-specific partners * Engage technical and field enablement resources to support sales teams and - You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to quickly. Our Benefits program is one of the most important ways we support our . Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Support co-sell opportunities with region-specific partners * Engage technical and field enablement resources to support sales teams and - You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to quickly. Our Benefits program is one of the most important ways we support our . Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Integrate with a variety of systems (Billing, Metering, Logging, Monitoring, Support, etc… * You have a high level of responsibility, ownership, and - As part of our first 500 employees, you will be instrumental in shaping our culture.
Integrate with a variety of systems (Billing, Metering, Logging, Monitoring, Support, etc… * You have a high level of responsibility, ownership, and - As part of our first 500 employees, you will be instrumental in shaping our culture.
As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and them to implement ClickHouse in the best way for our customers. * Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. * You have a high level of responsibility, ownership, and accountability. As part of our first 500 employees, you will be instrumental in shaping our culture.
As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and them to implement ClickHouse in the best way for our customers. * Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers. * You have a high level of responsibility, ownership, and accountability. As part of our first 500 employees, you will be instrumental in shaping our culture.
We are looking for exceptional C++ engineers to join our remote-first, global team and continue to scale and grow both our open source and ClickHouse Cloud offerings. The team works on many different topics such as query optimization, distributed query optimization, relational operators (e.g. aggregation and joins), caching, and low-level optimizations like SIMD instructions. * You will serve as a resource for the Support Engineering team, helping to debug the most advanced performance issues encountered by our customers. * As the core ClickHouse database continues to move at a fast pace, you will closely collaborate with our other to assess the impact of new features on performance and support colleagues with performance tests and advice. * You have a high level of responsibility, ownershipand accountability.
We are looking for exceptional C++ engineers to join our remote-first, global team and continue to scale and grow both our open source and ClickHouse Cloud offerings. The team works on many different topics such as query optimization, distributed query optimization, relational operators (e.g. aggregation and joins), caching, and low-level optimizations like SIMD instructions. * You will serve as a resource for the Support Engineering team, helping to debug the most advanced performance issues encountered by our customers. * As the core ClickHouse database continues to move at a fast pace, you will closely collaborate with our other to assess the impact of new features on performance and support colleagues with performance tests and advice. * You have a high level of responsibility, ownershipand accountability.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions. Genesys is hiring a director-level sales professional for a strategic management role as Sr. Director Public, Utilities, Life Sciences and Service Provider (PULS) in Germany. This strategic Director role is working closely with every on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in the German Public, Utilities, Life Sciences and Service Provider segment.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions. Genesys is hiring a director-level sales professional for a strategic management role as Sr. Director Public, Utilities, Life Sciences and Service Provider (PULS) in Germany. This strategic Director role is working closely with every on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in the German Public, Utilities, Life Sciences and Service Provider segment.
Our scope spans low-level database drivers, ingestion and CDC pipelines, data framework integrations, and BI connectivity — ensuring ClickHouse feels native in whatever stack our users already have. We maintain the official language clients (Python, JavaScript, Java, Go, Rust, C++, C#) and ODBC driver; ship first-party connectors for Kafka Connect, Apache Spark, Apache Flink, dbt, and Airbyte; and own integrations with BI platforms. * Own the Java client and JDBC driver end-to-end: roadmap, API design, performance, release engineering, and partner-facing support. * Deep Java and JVM expertise: memory model, GC tuning, profiling, and the ability to reason about throughput and latency at the level of bytes on the wire.
Our scope spans low-level database drivers, ingestion and CDC pipelines, data framework integrations, and BI connectivity — ensuring ClickHouse feels native in whatever stack our users already have. We maintain the official language clients (Python, JavaScript, Java, Go, Rust, C++, C#) and ODBC driver; ship first-party connectors for Kafka Connect, Apache Spark, Apache Flink, dbt, and Airbyte; and own integrations with BI platforms. * Own the Java client and JDBC driver end-to-end: roadmap, API design, performance, release engineering, and partner-facing support. * Deep Java and JVM expertise: memory model, GC tuning, profiling, and the ability to reason about throughput and latency at the level of bytes on the wire.
Lösungsdesign & Verantwortung: Du konzipierst, implementierst und migrierst Kundenplattformen – ob Cloud, Hybrid oder On-Premise. * Ganzheitliche Betrachtung & Schnittstellenfunktion: Du agierst als menschliche Schnittstelle zwischen Business und IT und übersetzt technische Konzepte in Business Value – und umgekehrt. * Transparente Entscheidungsfindung: Du führst den Kunden souverän durch Architekturentscheidungen, bereitest Lösungsoptionen nachvollziehbar auf und arbeitest eng mit Enterprise Architecture, IT Security und Business zusammen. * Berufserfahrung & Technologiekompetenz: Du hast fundierte praktische Erfahrung mit On-Premises- und Cloud-Plattformen wie AWS, Azure, GCP, IONOS, STACKIT oder Open Telekom Cloud. * Du beherrschst Deutsch auf mind. C1 Niveau und kannst es erfolgreich im Berufsalltag einsetzen - Your German language proficiency is at least C1 level, and you are able to use ...
Lösungsdesign & Verantwortung: Du konzipierst, implementierst und migrierst Kundenplattformen – ob Cloud, Hybrid oder On-Premise. * Ganzheitliche Betrachtung & Schnittstellenfunktion: Du agierst als menschliche Schnittstelle zwischen Business und IT und übersetzt technische Konzepte in Business Value – und umgekehrt. * Transparente Entscheidungsfindung: Du führst den Kunden souverän durch Architekturentscheidungen, bereitest Lösungsoptionen nachvollziehbar auf und arbeitest eng mit Enterprise Architecture, IT Security und Business zusammen. * Berufserfahrung & Technologiekompetenz: Du hast fundierte praktische Erfahrung mit On-Premises- und Cloud-Plattformen wie AWS, Azure, GCP, IONOS, STACKIT oder Open Telekom Cloud. * Du beherrschst Deutsch auf mind. C1 Niveau und kannst es erfolgreich im Berufsalltag einsetzen - Your German language proficiency is at least C1 level, and you are able to use ...
Du richtest unsere Softwareumgebung bei neuen Kunden ein – angepasst an deren bestehende IT-Infrastruktur mit Fokus auf Linux-basierten Systemen und Kubernetes-Plattformen - Gemeinsam mit Entwicklung, Customizing und Customer Support Engineers stellen wir den stabilen, sicheren und performanten Betrieb unserer Systeme beim Kunden sicher. * Du besitzt Erfahrung im Betrieb von Linux-Systemen und mit Kubernetes, Containern und zugehörigen Tools - Wir arbeiten eng zusammen, unterstützen uns gegenseitig und treiben gleichzeitig aktiv unsere Plattformen und Betriebsmodelle weiter, mit klarem Fokus auf Linux, Kubernetes und Automatisierung. * Du hast eine abgeschlossene Ausbildung im IT-Bereich z. B. als Fachinformatiker (m/w/d) oder bringst eine vergleichbare praktische Berufserfahrung mit * Verständnis für Infrastrukturthemen wie Netzwerk, Security und Betrieb bringst du ebenso mit, wie den ...
Du richtest unsere Softwareumgebung bei neuen Kunden ein – angepasst an deren bestehende IT-Infrastruktur mit Fokus auf Linux-basierten Systemen und Kubernetes-Plattformen - Gemeinsam mit Entwicklung, Customizing und Customer Support Engineers stellen wir den stabilen, sicheren und performanten Betrieb unserer Systeme beim Kunden sicher. * Du besitzt Erfahrung im Betrieb von Linux-Systemen und mit Kubernetes, Containern und zugehörigen Tools - Wir arbeiten eng zusammen, unterstützen uns gegenseitig und treiben gleichzeitig aktiv unsere Plattformen und Betriebsmodelle weiter, mit klarem Fokus auf Linux, Kubernetes und Automatisierung. * Du hast eine abgeschlossene Ausbildung im IT-Bereich z. B. als Fachinformatiker (m/w/d) oder bringst eine vergleichbare praktische Berufserfahrung mit * Verständnis für Infrastrukturthemen wie Netzwerk, Security und Betrieb bringst du ebenso mit, wie den ...
Was ist das Durchschnittsgehalt für First Level Support in Ulm?
Durchschnittsgehalt pro Jahr
35.400 €
Das Durchschnittsgehalt für First Level Support in Ulm liegt bei 35.400 €. Gehälter für First Level Support in Ulm liegen im Bereich zwischen 30.700 € und 41.900 €.
Häufig gestellte Fragen
Wie viele offene Stellenangebote gibt es für First Level Support Jobs in Ulm?
Aktuell gibt es auf StepStone 7 offene Stellenanzeigen für First Level Support Jobs in Ulm.
Welche anderen Orte sind auch beliebt für Leute, die in Ulm einen First Level Support Job suchen?