You drive root-cause analysis and lasting fixes through structured ITIL Incident, Problem, Risk, and Change management, making our work and challenges transparent on purpose * You operate, harden, and evolve our authoritative and recursive DNS, DHCP, forward-proxy, DNS and IP Management (DIM), and NTP services so they stay boringly reliable at internet scale * You think in terms of blast radius, using AI-assisted tooling in development and test workflows, but ensuring production changes are always human-gated, as risk awareness is a feature, not a brake
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