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9 Treffer für manager-customer-experience Jobs in Hessen im Umkreis von 30 km
Noch nichts dabei? Es gibt 9 weitere Jobs, die zu deiner Suche passen könnten
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Digital Customer Engagement Manager (SAP)
Digital Customer Engagement Manager (SAP)
Infoplus Technologies GmbH 14th Floor, Tower 185
Frankfurt am Main
Teilweise Home-Office
Advise customers on technical architecture and landscape issues. * Support de-escalation of critical customer situations, working with relevant SAP teams. * Participate in customer release and maintenance activities. * Minimum 5 years of SAP Basis experience. * Hands-on experience with S/4 HANA Application and HANA database. * Mandatory SAP Upgrade & Migration (OS/DB) experience. * Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus. * Experience with any hyperscaler (AWS, Azure, or GCP).
Advise customers on technical architecture and landscape issues. * Support de-escalation of critical customer situations, working with relevant SAP teams. * Participate in customer release and maintenance activities. * Minimum 5 years of SAP Basis experience. * Hands-on experience with S/4 HANA Application and HANA database. * Mandatory SAP Upgrade & Migration (OS/DB) experience. * Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus. * Experience with any hyperscaler (AWS, Azure, or GCP).
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Team Lead CRM & Customer Portal (w/m/d)
Team Lead CRM & Customer Portal (w/m/d)
DE-CIX Management GmbH
Frankfurt am Main
Teilweise Home-Office
80000 - 120000 / (geschätzt für Vollzeit)
Sie verantworten die fachliche Weiterentwicklung und Konfiguration unseres CRM-Systems in Salesforce, steuern dessen Performance und sorgen so für die technische Grundlage erfolgreicher Sales-Kampagnen und einer exzellenten Customer Experience * mindestens fünf Jahre Erfahrung in der Weiterentwicklung kommerzieller B2B-Plattformen in Salesforce mit dem Fokus auf CRM- und Customer Portal-Lösungen, idealerweise aus dem Telekommunikations- oder IT-Umfeld
Sie verantworten die fachliche Weiterentwicklung und Konfiguration unseres CRM-Systems in Salesforce, steuern dessen Performance und sorgen so für die technische Grundlage erfolgreicher Sales-Kampagnen und einer exzellenten Customer Experience * mindestens fünf Jahre Erfahrung in der Weiterentwicklung kommerzieller B2B-Plattformen in Salesforce mit dem Fokus auf CRM- und Customer Portal-Lösungen, idealerweise aus dem Telekommunikations- oder IT-Umfeld
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Senior Relationship Manager (m/w/d)
Senior Relationship Manager (m/w/d)
Industrial and Commercial Bank of China Limited Frankfurt Branch
Frankfurt am Main
79000 - 103000 / (geschätzt für Vollzeit)
More than 3 years' of corporate and credit experience in a mainstream commercial bank in Germany, with in-depth specialist knowledge of banking, the financial industry, and basic products. * Customer-oriented mindset with the ability to build rapport, coupled with strategic and creative thinking skills to devise effective plans.
More than 3 years' of corporate and credit experience in a mainstream commercial bank in Germany, with in-depth specialist knowledge of banking, the financial industry, and basic products. * Customer-oriented mindset with the ability to build rapport, coupled with strategic and creative thinking skills to devise effective plans.
Senior Relationship Manager (m/w/d)
Senior Relationship Manager (m/w/d)
Industrial and Commercial Bank of China Limited Frankfurt Branch
Frankfurt am Main
79000 - 103000 / (geschätzt für Vollzeit)
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
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Solution Engineer
Solution Engineer
Gobao Electronic Technology GmbH
Dietzenbach
Teilweise Home-Office
40800 - 60000 / (geschätzt für Vollzeit)
Serve as the primary customer-facing project manager and the customer's internal representative, working closely with R&D, manufacturing, and other cross-functional teams to ensure timely, high-quality delivery and continuously improve customer satisfaction. * Experience translating market needs and customer pain points into product features is highly preferred. Founded in Shenzhen in 2002, GOBAO has more than 20 years of experience in the electric two-wheeler industry. Today, GOBAO works closely with bicycle brands, OEM manufacturers, dealers, and service partners, delivering innovative products and comprehensive service solutions that help customers build competitive e-bike platforms. Customer Technical Consulting a
Serve as the primary customer-facing project manager and the customer's internal representative, working closely with R&D, manufacturing, and other cross-functional teams to ensure timely, high-quality delivery and continuously improve customer satisfaction. * Experience translating market needs and customer pain points into product features is highly preferred. Founded in Shenzhen in 2002, GOBAO has more than 20 years of experience in the electric two-wheeler industry. Today, GOBAO works closely with bicycle brands, OEM manufacturers, dealers, and service partners, delivering innovative products and comprehensive service solutions that help customers build competitive e-bike platforms. Customer Technical Consulting a
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Schnelle Bewerbung
Join Cielo as a Client Services Manager! We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators. The Client Services Manager (CSM) is responsible for leading a team of to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. The Client Services Manager will lead a team of , providing guidance, conducting performance reviews, and supporting professional growth. * Prior experience in a results-oriented TA role in talent acquisition or human resources. * Experience coaching peers or managing a team.
Join Cielo as a Client Services Manager! We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators. The Client Services Manager (CSM) is responsible for leading a team of to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. The Client Services Manager will lead a team of , providing guidance, conducting performance reviews, and supporting professional growth. * Prior experience in a results-oriented TA role in talent acquisition or human resources. * Experience coaching peers or managing a team.
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Key Account Manager (m/f/d) - New Business | Away-from-Home (AFH)
Key Account Manager (m/f/d) - New Business | Away-from-Home (AFH)
PEPSICO DEUTSCHLAND GMBH
Neu-Isenburg
75000 - 98000 / (geschätzt für Vollzeit)
The Key Account Manager - Business Development (Away-from-Home) is responsible for driving new business acquisition and strategic growth across key AFH channels, including QSR, Travel, Leisure, Retail and Convenience. With a strong focus on hunting, this role identifies and converts new business opportunities, builds senior-level customer relationships and develops tailored commercial strategies to unlock incremental revenue. Success in this role is defined by the ability to win new customers, grow market share and build sustainable, long-term partnerships. * Identify, prioritize and acquire new strategic customers across Away-from-Home channels (e.g. QSR, Travel, Leisure, Retail & Convenience) * Collaborate closely with cross-functional teams (Marketing, Supply Chain, Finance, Category) to deliver
The Key Account Manager - Business Development (Away-from-Home) is responsible for driving new business acquisition and strategic growth across key AFH channels, including QSR, Travel, Leisure, Retail and Convenience. With a strong focus on hunting, this role identifies and converts new business opportunities, builds senior-level customer relationships and develops tailored commercial strategies to unlock incremental revenue. Success in this role is defined by the ability to win new customers, grow market share and build sustainable, long-term partnerships. * Identify, prioritize and acquire new strategic customers across Away-from-Home channels (e.g. QSR, Travel, Leisure, Retail & Convenience) * Collaborate closely with cross-functional teams (Marketing, Supply Chain, Finance, Category) to deliver
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Client Service Manager (m/w/d)
Client Service Manager (m/w/d)
Broadridge (Deutschland) GmbH
Frankfurt am Main
39000 - 56000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
Broadridge is looking to hire a Client Services Manager who will be responsible for delivering an exceptional client service experience to German bank and broker clients by ensuring high-quality, timely, and effective management of client queries. - Minimum 3-5 years of experience in a client service delivery related role - Proven people leadership experience with ability to balance client, team, task, and individual contributor needs while delivering year-on-year process improvements
Broadridge is looking to hire a Client Services Manager who will be responsible for delivering an exceptional client service experience to German bank and broker clients by ensuring high-quality, timely, and effective management of client queries. - Minimum 3-5 years of experience in a client service delivery related role - Proven people leadership experience with ability to balance client, team, task, and individual contributor needs while delivering year-on-year process improvements
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Director Customer Service & Call Center (all genders)
Director Customer Service & Call Center (all genders)
QVC eService Inc. & Co. KG
Germany, Hesse, Kassel
Teilweise Home-Office
47000 - 71000 / (geschätzt für Vollzeit)
In unserer Gesellschaft QVC eService LLC & Co. KG suchen wir im Bereich: Call Center in Kassel oder Düsseldorf ab sofort eine/n Director Customer Service & Call Center (all genders) Als Director Customer Service & Call Center übernimmst du eine Schlüsselrolle bei der Gestaltung eines exzellenten Kundenerlebnisses und der strategischen Weiterentwicklung unseres Customer Care Bereichs. * Leitung und aktive Beteiligung an Projekten zur digitalen Transformation und Neuausrichtung des Customer Care Centers * Unterstützung der und des Customer Service – QVC International bei internationalen Projekten - If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and
In unserer Gesellschaft QVC eService LLC & Co. KG suchen wir im Bereich: Call Center in Kassel oder Düsseldorf ab sofort eine/n Director Customer Service & Call Center (all genders) Als Director Customer Service & Call Center übernimmst du eine Schlüsselrolle bei der Gestaltung eines exzellenten Kundenerlebnisses und der strategischen Weiterentwicklung unseres Customer Care Bereichs. * Leitung und aktive Beteiligung an Projekten zur digitalen Transformation und Neuausrichtung des Customer Care Centers * Unterstützung der und des Customer Service – QVC International bei internationalen Projekten - If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and
5 passende Jobs liegen außerhalb deiner Region
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Manager Customer Experience (m/w/d) deutschlandweit
Manager Customer Experience (m/w/d) deutschlandweit
ALFRED TALKE GmbH & Co. KG
bundesweit
80000 - 100000 / (geschätzt für Vollzeit)
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
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Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
crossnative GmbH
bundesweit
Teilweise Home-Office
60000 - 100000 / (geschätzt für Vollzeit)
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
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German speaking Key Account Manager (all genders)
German speaking Key Account Manager (all genders)
Fotoware AS
Oslo, bundesweit, Home-Office
Teilweise Home-Office
51000 - 70000 / (geschätzt für Vollzeit)
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
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International Key Account Manager/in (m/f/d)
International Key Account Manager/in (m/f/d)
PRCSS GmbH
bundesweit
Teilweise Home-Office
80000 - 100000 / (geschätzt für Vollzeit)
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
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You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships