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Beliebte Jobs
- Customer Support
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- Customer Experience Expert
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- Customer Relationship Management
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Home-Office-Optionen
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Beliebte Jobs
- Customer Support
- Customer Service Representative
- Publizistik
- Customer Experience Expert
- Customer Manager
- Customer Relationship Management
- Customer Experience Specialist
- Customer Support Manager
- Customer Service
- Customer Relationship Manager
- Customer Advisor
- Communication
- Customer Service Agent
- Customer Management
- Customer Service Manager
- Customer Care Manager
Standorte
- Berlin
- Heidelberg
- Hessen,
- Mannheim
- Baden-Württemberg
- Frankfurt am Main
- Hamburg
- München
- Rhein-Main-Gebiet
- Europa
- Würzburg
- Rhein-Neckar
- Köln
- Westliches Europa
- Südwestdeutschland
- Schleswig-Holstein
- Düsseldorf
- Nordrhein-Westfalen
- Bayern
- Stuttgart
- Süddeutschland
- Norddeutschland
- Westdeutschland
- Karlsruhe
- Neckarland-Schwaben
- Rheinland
- Rheinland-Pfalz
3 Treffer für manager-customer-experience Jobs in Odenwald im Umkreis von 30 km
Noch nichts dabei? Es gibt 3 weitere Jobs, die zu deiner Suche passen könnten
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Sales Manager - CRM / B2B / Kundenorientierung (m/w/d)
Sales Manager - CRM / B2B / Kundenorientierung (m/w/d)
Wawibox (caprimed GmbH)
Heidelberg
Teilweise Home-Office
46000 - 64000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
In enger Abstimmung mit Produkt- und Marketingteams teilst du wertvolle Kundenfeedbacks und trägst so direkt zur Optimierung der User-Experience bei.
In enger Abstimmung mit Produkt- und Marketingteams teilst du wertvolle Kundenfeedbacks und trägst so direkt zur Optimierung der User-Experience bei.
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Key Account Manager/in (m/w/d)
Key Account Manager/in (m/w/d)
JP Consulting GmbH
Großostheim
4000 - 12500 /Monat (geschätzt für Vollzeit)
Schnelle Bewerbung
Deine Leidenschaft für die Optimierung der Customer Journey und Verbesserung der Customer Experience treibt Dich an, bestehende Prozesse kontinuierlich zu hinterfragen und zu verbessern - Zur Verstärkung unseres Teams suchen wir einen Key Account Manager (m/w/d), der unsere Bestandskunden betreut, berät und weiterentwickelt.
Deine Leidenschaft für die Optimierung der Customer Journey und Verbesserung der Customer Experience treibt Dich an, bestehende Prozesse kontinuierlich zu hinterfragen und zu verbessern - Zur Verstärkung unseres Teams suchen wir einen Key Account Manager (m/w/d), der unsere Bestandskunden betreut, berät und weiterentwickelt.
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Senior Customer Success Manager (m/w/d) at become.1 GmbH
Senior Customer Success Manager (m/w/d) at become.1 GmbH
become.1 GmbH
Heidelberg
Teilweise Home-Office
39000 - 57000 / (geschätzt für Vollzeit)
Als Senior Customer Success Manager (m/w/d) steuerst du unser strategisches Kundenportfolio im Mid-Market- und Enterprise-Segment. * Minimum 4-6 years relevant work experience in Customer Success, Key Account Management or strategic consulting, ideally in SaaS/B2B environments focusing on Mid-Market and Enterprise * Customer Success Manager * Holistic customer support for demanding Mid-Market and Enterprise clients throughout the entire lifecycle, focusing on high ROI, maximum product adoption, and strong NPS * Lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten time-to-value for customers * Monitor customer health scores, identify potential risks early, develop effecti
Als Senior Customer Success Manager (m/w/d) steuerst du unser strategisches Kundenportfolio im Mid-Market- und Enterprise-Segment. * Minimum 4-6 years relevant work experience in Customer Success, Key Account Management or strategic consulting, ideally in SaaS/B2B environments focusing on Mid-Market and Enterprise * Customer Success Manager * Holistic customer support for demanding Mid-Market and Enterprise clients throughout the entire lifecycle, focusing on high ROI, maximum product adoption, and strong NPS * Lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten time-to-value for customers * Monitor customer health scores, identify potential risks early, develop effecti
13 passende Jobs liegen außerhalb deiner Region
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Manager Customer Experience (m/w/d) deutschlandweit
Manager Customer Experience (m/w/d) deutschlandweit
ALFRED TALKE GmbH & Co. KG
bundesweit
80000 - 100000 / (geschätzt für Vollzeit)
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
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Event Manager (m/w/d) Brand & Customer Experience
Event Manager (m/w/d) Brand & Customer Experience
BBBank eG
Karlsruhe
Teilweise Home-Office
58000 - 64000 / (geschätzt für Vollzeit)
Im neu geschaffenen Bereich Brand & Customer Experience vereinen wir unsere Aktivitäten rund um Markenführung, Kundenerlebnis und nachhaltige Kundenbindung. Better Banking bedeutet für uns: nahbar, relevant und wirksam sein – auf jedem Kanal und in jedem Moment der Customer Journey. Dann werde Teil unseres Teams als Event Manager (m/w/d) - in einer auf zwei Jahre befristeten Position.
Im neu geschaffenen Bereich Brand & Customer Experience vereinen wir unsere Aktivitäten rund um Markenführung, Kundenerlebnis und nachhaltige Kundenbindung. Better Banking bedeutet für uns: nahbar, relevant und wirksam sein – auf jedem Kanal und in jedem Moment der Customer Journey. Dann werde Teil unseres Teams als Event Manager (m/w/d) - in einer auf zwei Jahre befristeten Position.
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Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
crossnative GmbH
bundesweit
Teilweise Home-Office
60000 - 100000 / (geschätzt für Vollzeit)
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
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Digital Marketing & Experience Manager/-in (m/w/d)
Digital Marketing & Experience Manager/-in (m/w/d)
Fürstlich Castell'sche Bank, Credit-Casse AG
Würzburg
Teilweise Home-Office
53000 - 72000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
Wir suchen zum nächstmöglichen Zeitpunkt am Standort Würzburg oder Frankfurt am Main eine/n Digital Marketing & Experience Manager/-in (m/w/d). * Du führst kontinuierliche Tests entlang der Customer Journey durch, wertest sie aus und leitest daraus datenbasierte Optimierungsmaßnahmen für digitale Touchpoints ab. * Du bringst Erfahrung im Digital Experience Management, Website-Management, UX und / oder SEO mit.
Wir suchen zum nächstmöglichen Zeitpunkt am Standort Würzburg oder Frankfurt am Main eine/n Digital Marketing & Experience Manager/-in (m/w/d). * Du führst kontinuierliche Tests entlang der Customer Journey durch, wertest sie aus und leitest daraus datenbasierte Optimierungsmaßnahmen für digitale Touchpoints ab. * Du bringst Erfahrung im Digital Experience Management, Website-Management, UX und / oder SEO mit.
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Customer Manager (m/f/d) for Automotive & Manufacturing sector - Tieto Tech Consulting
Customer Manager (m/f/d) for Automotive & Manufacturing sector - Tieto Tech Consulting
Tieto Germany GmbH
Regensburg
Teilweise Home-Office
42000 - 59000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
When joining Tieto Tech Consulting as a Customer Manager, you - We are looking for a Customer Manager who combines a strong sales drive with a solid understanding of digital transformation and technology-driven business change and a genuine curiosity for customer challenges. You might currently work as a Senior or Lead Consultant, Engagement Manager, Solution Lead, Account Executive, or in another customer-facing role within the IT consulting or technology services industry. * Several years of experience in IT consulting, technology services, or digital transformation in a customer-facing role * Experience working with customers to understand business challenges and translate them int
When joining Tieto Tech Consulting as a Customer Manager, you - We are looking for a Customer Manager who combines a strong sales drive with a solid understanding of digital transformation and technology-driven business change and a genuine curiosity for customer challenges. You might currently work as a Senior or Lead Consultant, Engagement Manager, Solution Lead, Account Executive, or in another customer-facing role within the IT consulting or technology services industry. * Several years of experience in IT consulting, technology services, or digital transformation in a customer-facing role * Experience working with customers to understand business challenges and translate them int
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Senior Relationship Manager (m/w/d)
Senior Relationship Manager (m/w/d)
Industrial and Commercial Bank of China Limited Frankfurt Branch
Frankfurt am Main
79000 - 103000 / (geschätzt für Vollzeit)
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
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German speaking Key Account Manager (all genders)
German speaking Key Account Manager (all genders)
Fotoware AS
Oslo, bundesweit, Home-Office
Teilweise Home-Office
51000 - 70000 / (geschätzt für Vollzeit)
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
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International Key Account Manager/in (m/f/d)
International Key Account Manager/in (m/f/d)
PRCSS GmbH
bundesweit
Teilweise Home-Office
80000 - 100000 / (geschätzt für Vollzeit)
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
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Solution Engineer
Solution Engineer
Gobao Electronic Technology GmbH
Dietzenbach
Teilweise Home-Office
40800 - 60000 / (geschätzt für Vollzeit)
Serve as the primary customer-facing project manager and the customer's internal representative, working closely with R&D, manufacturing, and other cross-functional teams to ensure timely, high-quality delivery and continuously improve customer satisfaction. * Experience translating market needs and customer pain points into product features is highly preferred. Founded in Shenzhen in 2002, GOBAO has more than 20 years of experience in the electric two-wheeler industry. Today, GOBAO works closely with bicycle brands, OEM manufacturers, dealers, and service partners, delivering innovative products and comprehensive service solutions that help customers build competitive e-bike platforms. Customer Technical Consulting a
Serve as the primary customer-facing project manager and the customer's internal representative, working closely with R&D, manufacturing, and other cross-functional teams to ensure timely, high-quality delivery and continuously improve customer satisfaction. * Experience translating market needs and customer pain points into product features is highly preferred. Founded in Shenzhen in 2002, GOBAO has more than 20 years of experience in the electric two-wheeler industry. Today, GOBAO works closely with bicycle brands, OEM manufacturers, dealers, and service partners, delivering innovative products and comprehensive service solutions that help customers build competitive e-bike platforms. Customer Technical Consulting a
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We are seeking a highly motivated and experienced Senior Manager Customer Projects to join our team. In this role, you will initiate, lead, and execute strategic, large-scale operational initiatives within the ZEISS Shared Production Unit to deliver against requirements from internal and external customers (e.g., product ramp-ups, launches of new products, production transfers, and economic optimizations). You will ensure successful project delivery in alignment with customer expectations and serve as the go-to person for ZEISS internal and external customers, including senior management. * Identify, scope, structure, and lead strategic and operational projects with ZEISS Strategic Business Units, external customers, and the Shared Production Unit team * Be the go-to
We are seeking a highly motivated and experienced Senior Manager Customer Projects to join our team. In this role, you will initiate, lead, and execute strategic, large-scale operational initiatives within the ZEISS Shared Production Unit to deliver against requirements from internal and external customers (e.g., product ramp-ups, launches of new products, production transfers, and economic optimizations). You will ensure successful project delivery in alignment with customer expectations and serve as the go-to person for ZEISS internal and external customers, including senior management. * Identify, scope, structure, and lead strategic and operational projects with ZEISS Strategic Business Units, external customers, and the Shared Production Unit team * Be the go-to
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Key Account Manager (m/f/d) - New Business | Away-from-Home (AFH)
Key Account Manager (m/f/d) - New Business | Away-from-Home (AFH)
PEPSICO DEUTSCHLAND GMBH
Neu-Isenburg
75000 - 98000 / (geschätzt für Vollzeit)
The Key Account Manager - Business Development (Away-from-Home) is responsible for driving new business acquisition and strategic growth across key AFH channels, including QSR, Travel, Leisure, Retail and Convenience. With a strong focus on hunting, this role identifies and converts new business opportunities, builds senior-level customer relationships and develops tailored commercial strategies to unlock incremental revenue. Success in this role is defined by the ability to win new customers, grow market share and build sustainable, long-term partnerships. * Identify, prioritize and acquire new strategic customers across Away-from-Home channels (e.g. QSR, Travel, Leisure, Retail & Convenience) * Collaborate closely with cross-functional teams (Marketing, Supply Chain, Finance, Category) to deliver
The Key Account Manager - Business Development (Away-from-Home) is responsible for driving new business acquisition and strategic growth across key AFH channels, including QSR, Travel, Leisure, Retail and Convenience. With a strong focus on hunting, this role identifies and converts new business opportunities, builds senior-level customer relationships and develops tailored commercial strategies to unlock incremental revenue. Success in this role is defined by the ability to win new customers, grow market share and build sustainable, long-term partnerships. * Identify, prioritize and acquire new strategic customers across Away-from-Home channels (e.g. QSR, Travel, Leisure, Retail & Convenience) * Collaborate closely with cross-functional teams (Marketing, Supply Chain, Finance, Category) to deliver
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Head of Customer Service (m/w/d) bei PURELEI GmbH • Mannheim, Baden-Württemberg, Deutschland
Head of Customer Service (m/w/d) bei PURELEI GmbH • Mannheim, Baden-Württemberg, Deutschland
PURELEI GmbH
Mannheim
Teilweise Home-Office
51000 - 71000 / (geschätzt für Vollzeit)
NPS & Customer Experience: Steuerung des NPS über alle relevanten Touchpoints hinweg (Lieferung, Kundenservice, Retoure, Produktqualität, Abo-Erlebnis, POS Retail) als Frühwarnsystem statt nachgelagerter Kennzahl. Erfahrung: Mehrjährige Erfahrung in der Leitung von Customer-Service- oder Customer-Experience-Teams, idealerweise im D2C-/E-Commerce-Umfeld. Head of Customer Service (m/w/d) bei PURELEI GmbH - Als Head of Customer Service (m/w/d) übernimmst du die Weiterentwicklung unseres Customer-Service-Teams zu einer proaktiven Steuerungsfunktion, weg vom reinen Reagieren auf Tickets, hin zum aktiven Management der gesamten Kundenlage. Du treibst die Weiterentwicklung unseres AI-Agenten aktiv voran, verantwortest die Kosteneffizienz übe
NPS & Customer Experience: Steuerung des NPS über alle relevanten Touchpoints hinweg (Lieferung, Kundenservice, Retoure, Produktqualität, Abo-Erlebnis, POS Retail) als Frühwarnsystem statt nachgelagerter Kennzahl. Erfahrung: Mehrjährige Erfahrung in der Leitung von Customer-Service- oder Customer-Experience-Teams, idealerweise im D2C-/E-Commerce-Umfeld. Head of Customer Service (m/w/d) bei PURELEI GmbH - Als Head of Customer Service (m/w/d) übernimmst du die Weiterentwicklung unseres Customer-Service-Teams zu einer proaktiven Steuerungsfunktion, weg vom reinen Reagieren auf Tickets, hin zum aktiven Management der gesamten Kundenlage. Du treibst die Weiterentwicklung unseres AI-Agenten aktiv voran, verantwortest die Kosteneffizienz übe
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You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
Beliebte Jobs
- Customer Support
- Customer Service Representative
- Publizistik
- Customer Experience Expert
- Customer Manager
- Customer Relationship Management
- Customer Experience Specialist
- Customer Support Manager
- Customer Service
- Customer Relationship Manager
- Customer Advisor
- Communication
- Customer Service Agent
- Customer Management
- Customer Service Manager
- Customer Care Manager
Standorte
- Berlin
- Heidelberg
- Hessen,
- Mannheim
- Baden-Württemberg
- Frankfurt am Main
- Hamburg
- München
- Rhein-Main-Gebiet
- Europa
- Würzburg
- Rhein-Neckar
- Köln
- Westliches Europa
- Südwestdeutschland
- Schleswig-Holstein
- Düsseldorf
- Nordrhein-Westfalen
- Bayern
- Stuttgart
- Süddeutschland
- Norddeutschland
- Westdeutschland
- Karlsruhe
- Neckarland-Schwaben
- Rheinland
- Rheinland-Pfalz