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€100.000
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Beliebte Jobs
- Customer Support
- Customer Service Representative
- Customer Experience Expert
- Customer Manager
- Customer Experience Specialist
- Customer Support Manager
- Customer Satisfaction Manager
- Digital Communication
- Customer Service
- Customer Relationship Manager
- Customer Advisor
- Communication
- Customer Service Agent
- Customer Service Manager
- Customer Care Manager
- Customer Expert
3 Treffer für manager-customer-experience Jobs in Heidelberg im Umkreis von 30 km
Noch nichts dabei? Es gibt 3 weitere Jobs, die zu deiner Suche passen könnten
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Sales Manager - CRM / B2B / Kundenorientierung (m/w/d)
Sales Manager - CRM / B2B / Kundenorientierung (m/w/d)
Wawibox (caprimed GmbH)
Heidelberg
Teilweise Home-Office
46000 - 64000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
In enger Abstimmung mit Produkt- und Marketingteams teilst du wertvolle Kundenfeedbacks und trägst so direkt zur Optimierung der User-Experience bei.
In enger Abstimmung mit Produkt- und Marketingteams teilst du wertvolle Kundenfeedbacks und trägst so direkt zur Optimierung der User-Experience bei.
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Senior Customer Success Manager (m/w/d) at become.1 GmbH
Senior Customer Success Manager (m/w/d) at become.1 GmbH
become.1 GmbH
Heidelberg
Teilweise Home-Office
39000 - 57000 / (geschätzt für Vollzeit)
Als Senior Customer Success Manager (m/w/d) steuerst du unser strategisches Kundenportfolio im Mid-Market- und Enterprise-Segment. * Minimum 4-6 years relevant work experience in Customer Success, Key Account Management or strategic consulting, ideally in SaaS/B2B environments focusing on Mid-Market and Enterprise * Customer Success Manager * Holistic customer support for demanding Mid-Market and Enterprise clients throughout the entire lifecycle, focusing on high ROI, maximum product adoption, and strong NPS * Lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten time-to-value for customers * Monitor customer health scores, identify potential risks early, develop effecti
Als Senior Customer Success Manager (m/w/d) steuerst du unser strategisches Kundenportfolio im Mid-Market- und Enterprise-Segment. * Minimum 4-6 years relevant work experience in Customer Success, Key Account Management or strategic consulting, ideally in SaaS/B2B environments focusing on Mid-Market and Enterprise * Customer Success Manager * Holistic customer support for demanding Mid-Market and Enterprise clients throughout the entire lifecycle, focusing on high ROI, maximum product adoption, and strong NPS * Lead complex onboarding projects, establish clear success metrics (Joint Success Plans), and shorten time-to-value for customers * Monitor customer health scores, identify potential risks early, develop effecti
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Head of Customer Service (m/w/d) bei PURELEI GmbH • Mannheim, Baden-Württemberg, Deutschland
Head of Customer Service (m/w/d) bei PURELEI GmbH • Mannheim, Baden-Württemberg, Deutschland
PURELEI GmbH
Mannheim
Teilweise Home-Office
51000 - 71000 / (geschätzt für Vollzeit)
NPS & Customer Experience: Steuerung des NPS über alle relevanten Touchpoints hinweg (Lieferung, Kundenservice, Retoure, Produktqualität, Abo-Erlebnis, POS Retail) als Frühwarnsystem statt nachgelagerter Kennzahl. Erfahrung: Mehrjährige Erfahrung in der Leitung von Customer-Service- oder Customer-Experience-Teams, idealerweise im D2C-/E-Commerce-Umfeld. Head of Customer Service (m/w/d) bei PURELEI GmbH - Als Head of Customer Service (m/w/d) übernimmst du die Weiterentwicklung unseres Customer-Service-Teams zu einer proaktiven Steuerungsfunktion, weg vom reinen Reagieren auf Tickets, hin zum aktiven Management der gesamten Kundenlage. Du treibst die Weiterentwicklung unseres AI-Agenten aktiv voran, verantwortest die Kosteneffizienz übe
NPS & Customer Experience: Steuerung des NPS über alle relevanten Touchpoints hinweg (Lieferung, Kundenservice, Retoure, Produktqualität, Abo-Erlebnis, POS Retail) als Frühwarnsystem statt nachgelagerter Kennzahl. Erfahrung: Mehrjährige Erfahrung in der Leitung von Customer-Service- oder Customer-Experience-Teams, idealerweise im D2C-/E-Commerce-Umfeld. Head of Customer Service (m/w/d) bei PURELEI GmbH - Als Head of Customer Service (m/w/d) übernimmst du die Weiterentwicklung unseres Customer-Service-Teams zu einer proaktiven Steuerungsfunktion, weg vom reinen Reagieren auf Tickets, hin zum aktiven Management der gesamten Kundenlage. Du treibst die Weiterentwicklung unseres AI-Agenten aktiv voran, verantwortest die Kosteneffizienz übe
8 passende Jobs liegen außerhalb deiner Region
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Event Manager (m/w/d) Brand & Customer Experience
Event Manager (m/w/d) Brand & Customer Experience
BBBank eG
Karlsruhe
Teilweise Home-Office
58000 - 64000 / (geschätzt für Vollzeit)
Im neu geschaffenen Bereich Brand & Customer Experience vereinen wir unsere Aktivitäten rund um Markenführung, Kundenerlebnis und nachhaltige Kundenbindung. Better Banking bedeutet für uns: nahbar, relevant und wirksam sein – auf jedem Kanal und in jedem Moment der Customer Journey. Dann werde Teil unseres Teams als Event Manager (m/w/d) - in einer auf zwei Jahre befristeten Position.
Im neu geschaffenen Bereich Brand & Customer Experience vereinen wir unsere Aktivitäten rund um Markenführung, Kundenerlebnis und nachhaltige Kundenbindung. Better Banking bedeutet für uns: nahbar, relevant und wirksam sein – auf jedem Kanal und in jedem Moment der Customer Journey. Dann werde Teil unseres Teams als Event Manager (m/w/d) - in einer auf zwei Jahre befristeten Position.
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Key Account Manager E-Trade EMEA (m/f/d)
Key Account Manager E-Trade EMEA (m/f/d)
BLANCO GmbH + Co. KG
Oberderdingen
56000 - 80000 / (geschätzt für Vollzeit)
Build and maintain strong, long-term customer relationships while leading contract, commercial, and pricing negotiations * Conduct data-driven analysis of market, competitive, channel, and customer data to identify growth opportunities and translate insights into actionable recommendations * Ideally more than five years of professional experience in international e-commerce, with a strong focus on managing e-retailers and marketplaces such as Amazon * Proven experience in Key Account Management, including the development and execution of commercial strategies, management of revenue, profitability, and budget targets, as well as contract and pricing negotiations * Experience in planning, executing, and optimizing retail media and performance marketing activities across major e-retailer
Build and maintain strong, long-term customer relationships while leading contract, commercial, and pricing negotiations * Conduct data-driven analysis of market, competitive, channel, and customer data to identify growth opportunities and translate insights into actionable recommendations * Ideally more than five years of professional experience in international e-commerce, with a strong focus on managing e-retailers and marketplaces such as Amazon * Proven experience in Key Account Management, including the development and execution of commercial strategies, management of revenue, profitability, and budget targets, as well as contract and pricing negotiations * Experience in planning, executing, and optimizing retail media and performance marketing activities across major e-retailer
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Manager Customer Experience (m/w/d) deutschlandweit
Manager Customer Experience (m/w/d) deutschlandweit
ALFRED TALKE GmbH & Co. KG
bundesweit
80000 - 100000 / (geschätzt für Vollzeit)
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
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Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
crossnative GmbH
bundesweit
Teilweise Home-Office
60000 - 100000 / (geschätzt für Vollzeit)
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
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Senior Relationship Manager (m/w/d)
Senior Relationship Manager (m/w/d)
Industrial and Commercial Bank of China Limited Frankfurt Branch
Frankfurt am Main
79000 - 103000 / (geschätzt für Vollzeit)
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
At least 5 years of relevant professional experience in Corporate Banking, Relationship Management and/or Credit, preferably gained within a commercial or international bank in Germany. * Proven experience in corporate client acquisition, business development and relationship management, ideally with an established network of corporate clients in Germany. * Strong business development, communication, negotiation and analytical skills, combined with a clear commercial and customer-oriented approach.
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German speaking Key Account Manager (all genders)
German speaking Key Account Manager (all genders)
Fotoware AS
Oslo, bundesweit, Home-Office
Teilweise Home-Office
51000 - 70000 / (geschätzt für Vollzeit)
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
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International Key Account Manager/in (m/f/d)
International Key Account Manager/in (m/f/d)
PRCSS GmbH
bundesweit
Teilweise Home-Office
80000 - 100000 / (geschätzt für Vollzeit)
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
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You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
Beliebte Jobs
- Customer Support
- Customer Service Representative
- Customer Experience Expert
- Customer Manager
- Customer Experience Specialist
- Customer Support Manager
- Customer Satisfaction Manager
- Digital Communication
- Customer Service
- Customer Relationship Manager
- Customer Advisor
- Communication
- Customer Service Agent
- Customer Service Manager
- Customer Care Manager
- Customer Expert