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- Customer Support
- Customer Service Representative
- Customer Experience Expert
- Customer Manager
- Customer Relationship Management
- Customer Experience Specialist
- Digital Communication
- Relations Manager
- Customer Service
- Customer Relationship Manager
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- Communication
- Customer Service Agent
- Customer Expert
- Online Texter
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manager-customer-experience
dortmund
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0 Treffer für manager-customer-experience Jobs in Dortmund im Umkreis von 30 km
13 passende Jobs liegen außerhalb deiner Region
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Customer Experience Manager (m/w/d)
Customer Experience Manager (m/w/d)
S-Communication Services GmbH
Stuttgart, Berlin, Düsseldorf
Teilweise Home-Office
52000 - 78000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
unterschiedliche Expertisen im Unternehmen zusammen bringen für die besten Customer Experiences der Marke Sparkasse und des Verbunds die bestmöglichen Customer Journeys und Experiences rund um das finanzielle Leben der Kund:innen der Sparkassen-Finanzgruppe gestalten und modellieren * Customer Experience Projekte initiieren, entwickeln und kontinuierlich fachlich leiten – von der Konzeption über die Umsetzung und Erfolgskontrolle bis hin zur fortlaufenden Optimierung * die Methoden des Customer Experience Managements iterativ weiterentwickeln * als Customer Experience Botschafter:in eine user- und experiencezentrierte Kultur im Unternehmen und der Sparkassen-Finanzgruppe vorantreiben * in interdiszipl
unterschiedliche Expertisen im Unternehmen zusammen bringen für die besten Customer Experiences der Marke Sparkasse und des Verbunds die bestmöglichen Customer Journeys und Experiences rund um das finanzielle Leben der Kund:innen der Sparkassen-Finanzgruppe gestalten und modellieren * Customer Experience Projekte initiieren, entwickeln und kontinuierlich fachlich leiten – von der Konzeption über die Umsetzung und Erfolgskontrolle bis hin zur fortlaufenden Optimierung * die Methoden des Customer Experience Managements iterativ weiterentwickeln * als Customer Experience Botschafter:in eine user- und experiencezentrierte Kultur im Unternehmen und der Sparkassen-Finanzgruppe vorantreiben * in interdiszipl
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Direkter Einfluss auf die Entwicklung von Customer Success und Customer Experience * Mach Kundenerfolg erlebbar: Du begleitest unsere Kund:innen entlang des gesamten Customer Lifecycles und sorgst dafür, dass unsere Lösungen im Bereich Onboard Car Diagnose erfolgreich eingeführt, verstanden und nachhaltig genutzt werden * Erfahrung im Customer Success, Account Management oder in der Betreuung erklärungsbedürftiger digitaler Produkte
Direkter Einfluss auf die Entwicklung von Customer Success und Customer Experience * Mach Kundenerfolg erlebbar: Du begleitest unsere Kund:innen entlang des gesamten Customer Lifecycles und sorgst dafür, dass unsere Lösungen im Bereich Onboard Car Diagnose erfolgreich eingeführt, verstanden und nachhaltig genutzt werden * Erfahrung im Customer Success, Account Management oder in der Betreuung erklärungsbedürftiger digitaler Produkte
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Senior Key Account Manager – FMCG
Senior Key Account Manager – FMCG
Want Want Europe GmbH
Düsseldorf
75000 - 80000 / (geschätzt für Vollzeit)
Want Want Group is a food manufacturer from Taiwan with 60 years of experiences making quality products. * Take ownership of key customer relationship, develop and manage strategic relationships with major German retail customers * Develop annual account plans and customer strategies * Conduct customer meetings, business reviews and commercial negotiations * 8+ years of professional experience in FMCG, food, consumer goods or a closely related industry * Strong experience working with mainstream retail / modern trade * Demonstrated success in securing new listings and developing strategic customer accounts * Strong negotiation experience covering pricing, promotions, listing conditions and commercial terms * Willingne
Want Want Group is a food manufacturer from Taiwan with 60 years of experiences making quality products. * Take ownership of key customer relationship, develop and manage strategic relationships with major German retail customers * Develop annual account plans and customer strategies * Conduct customer meetings, business reviews and commercial negotiations * 8+ years of professional experience in FMCG, food, consumer goods or a closely related industry * Strong experience working with mainstream retail / modern trade * Demonstrated success in securing new listings and developing strategic customer accounts * Strong negotiation experience covering pricing, promotions, listing conditions and commercial terms * Willingne
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Regional Key Account Manager (m/w/d)
Regional Key Account Manager (m/w/d)
LSI - Germany GmbH
Düsseldorf
Teilweise Home-Office
60000 - 81000 / (geschätzt für Vollzeit)
Make a difference by becoming part of the No. 1 protein snack manufacturer worldwide as Key Account Manager at Link Snacks. * Work in close collaboration with Operations, Finance, Trade-Marketing, Logistic, Category Management and Customer Service to ensure financial and commercial targets achievement * Address and resolve any customer issues or complaints promptly to maintain high levels of customer satisfaction. * Manage Budget responsibility and customer claims within LSI guidelines. * At least 4 years of work experience in KAM, Sales or Category Management within FMCG; Retail or similar industry * Experience in impulse category would be valuable * Customer & Relationship Management: Network capabilities and able to maintain strong
Make a difference by becoming part of the No. 1 protein snack manufacturer worldwide as Key Account Manager at Link Snacks. * Work in close collaboration with Operations, Finance, Trade-Marketing, Logistic, Category Management and Customer Service to ensure financial and commercial targets achievement * Address and resolve any customer issues or complaints promptly to maintain high levels of customer satisfaction. * Manage Budget responsibility and customer claims within LSI guidelines. * At least 4 years of work experience in KAM, Sales or Category Management within FMCG; Retail or similar industry * Experience in impulse category would be valuable * Customer & Relationship Management: Network capabilities and able to maintain strong
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Senior Klaviyo CRM Manager - Data & AI Automation (m/w/d) - E-Commerce - 100% remote
Senior Klaviyo CRM Manager - Data & AI Automation (m/w/d) - E-Commerce - 100% remote
Lyto Brands Group GmbH
Düsseldorf
Teilweise Home-Office
43000 - 61000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
We're looking for a Senior CRM Manager to own CRM analytics and execution across all three brands and 5 markets with a focus on email automation in Klaviyo. * Develop our core customer metrics like repurchase rate and customer lifetime value * Deep, advanced Klaviyo experience - flows with custom actions, API calls, etc. * Experience with SMS as a channe * Experience with WhatsApp as a channel
We're looking for a Senior CRM Manager to own CRM analytics and execution across all three brands and 5 markets with a focus on email automation in Klaviyo. * Develop our core customer metrics like repurchase rate and customer lifetime value * Deep, advanced Klaviyo experience - flows with custom actions, API calls, etc. * Experience with SMS as a channe * Experience with WhatsApp as a channel
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Senior CRM Manager Data & Automation (m/w/d)
Senior CRM Manager Data & Automation (m/w/d)
Lyto Brands Group GmbH Famwalls
Düsseldorf
51000 - 71000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
We're looking for a Senior CRM Manager to own CRM analytics and execution across all three brands and three markets with a focus on email automation in Klaviyo. * Develop our core customer metrics like repurchase rate and customer lifetime value * Deep, advanced Klaviyo experience - flows with custom actions, API calls, etc. * Experience with SMS as a channe * Experience with WhatsApp as a channel
We're looking for a Senior CRM Manager to own CRM analytics and execution across all three brands and three markets with a focus on email automation in Klaviyo. * Develop our core customer metrics like repurchase rate and customer lifetime value * Deep, advanced Klaviyo experience - flows with custom actions, API calls, etc. * Experience with SMS as a channe * Experience with WhatsApp as a channel
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Head of Sales (f/m/d)
Head of Sales (f/m/d)
ONEKEY GmbH
Düsseldorf
Teilweise Home-Office
68000 - 90000 / (geschätzt für Vollzeit)
Sicherstellung einer hervorragenden Customer Experience während der gesamten Sales Journey. Customer Success Manager (f/m/d) Als Head of Sales bei ONEKEY treibst du unser kommerzielles Wachstum voran, indem du die Vertriebsstrategie des Unternehmens entwickelst und umsetzt und gleichzeitig ein Team aus vier Sales Managern führst und weiterentwickelst. Du bist Teil des ONEKEY Leadership Teams und arbeitest eng mit Marketing, Customer Engineering, Consulting, Product und Executive Management zusammen. * Führung, Coaching und Weiterentwicklung eines Teams aus vier Sales Managern durch regelmäßiges Feedback, Mentoring und Performance Management. * Zusammenarbeit mit Customer Engineering und Consulting, um ein reibungsloses Kunden-Onboardi
Sicherstellung einer hervorragenden Customer Experience während der gesamten Sales Journey. Customer Success Manager (f/m/d) Als Head of Sales bei ONEKEY treibst du unser kommerzielles Wachstum voran, indem du die Vertriebsstrategie des Unternehmens entwickelst und umsetzt und gleichzeitig ein Team aus vier Sales Managern führst und weiterentwickelst. Du bist Teil des ONEKEY Leadership Teams und arbeitest eng mit Marketing, Customer Engineering, Consulting, Product und Executive Management zusammen. * Führung, Coaching und Weiterentwicklung eines Teams aus vier Sales Managern durch regelmäßiges Feedback, Mentoring und Performance Management. * Zusammenarbeit mit Customer Engineering und Consulting, um ein reibungsloses Kunden-Onboardi
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Manager Customer Experience (m/w/d) deutschlandweit
Manager Customer Experience (m/w/d) deutschlandweit
ALFRED TALKE GmbH & Co. KG
bundesweit
80000 - 100000 / (geschätzt für Vollzeit)
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
Qualifikation: Abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbar, idealerweise mit Schwerpunkt Marketing, CRM oder Customer Experience. * Erfahrung: Mehrjährige Berufserfahrung im Bereich Customer Experience oder Vertrieb, idealerweise in der Logistik- oder Dienstleistungsbranche. * Customer Journey: Sie sind zuständig für den Auf- und Ausbau einer starken Customer Journey - von der Identifikation aller relevanten Kundenkontaktpunkte bis hin zur Ableitung von Verbesserungspotentialen sowie Steuerung der Umsetzung passgenauer Maßnahmen. * Prozessoptimierung & Customer Care: Sie analysieren Prozesse, Customer-Service-Strukturen und Schnittstellen, entwickeln übergreifende Standards und ein zukunftsfähiges Zielbild "
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Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
Teamleiter / Team Lead CRM & Customer Experience (m/w/d)
crossnative GmbH
bundesweit
Teilweise Home-Office
60000 - 100000 / (geschätzt für Vollzeit)
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
Als Teamleiter CRM & Customer Experience (m/w/d) übernimmst du Verantwortung für ein Team aus Consultants und technischen Experten. Du verbindest People Leadership, Delivery und Kundenorientierung und gestaltest gleichzeitig die Weiterentwicklung unseres CRM- und Customer-Experience-Geschäfts aktiv mit. * Du hast mehrere Jahre Erfahrung im Consulting, in der Softwareentwicklung oder in komplexen IT-/Digitalisierungsprojekten – idealerweise im Umfeld von CRM, Customer Experience, Customer Platforms oder Enterprise Software. * Echter Gestaltungsspielraum zur aktiven Weiterentwicklung deines Teams und unseres CRM- und Customer-Experience-Bereichs
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International Logistics & Customer Service Coordinator
International Logistics & Customer Service Coordinator
NTIC GmbH
Krefeld
Teilweise Home-Office
34000 - 50000 / (geschätzt für Vollzeit)
Genuine customer-facing experience — they are comfortable calling a customer with bad news. * 2–4 years of hands-on experience in international logistics, freight forwarding, export/import or logistics customer service. * Act as the main point of contact for assigned customers on orders, shipments and delivery questions. * Receive and process customer orders; confirm ship dates, delivery requirements and order changes. * Proactively communicate order and shipment status — including delays, shortages and damages — before the customer has to ask. * Coordinate inbound shipments from NTIC subsidiaries and outbound shipments to customers by ocean, air, parcel, courier and road freight. * Apply the correct Incoterms and
Genuine customer-facing experience — they are comfortable calling a customer with bad news. * 2–4 years of hands-on experience in international logistics, freight forwarding, export/import or logistics customer service. * Act as the main point of contact for assigned customers on orders, shipments and delivery questions. * Receive and process customer orders; confirm ship dates, delivery requirements and order changes. * Proactively communicate order and shipment status — including delays, shortages and damages — before the customer has to ask. * Coordinate inbound shipments from NTIC subsidiaries and outbound shipments to customers by ocean, air, parcel, courier and road freight. * Apply the correct Incoterms and
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German speaking Key Account Manager (all genders)
German speaking Key Account Manager (all genders)
Fotoware AS
Oslo, bundesweit, Home-Office
Teilweise Home-Office
51000 - 70000 / (geschätzt für Vollzeit)
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
You will play a central role in driving customer retention, expansion, and long-term success by identifying growth opportunities, leading strategic account planning, and ensuring a great customer experience. * Collaborate closely with CSM, , Marketing, Partners, Professional Services, and Support to deliver coordinated customer experience and maximize commercial outcomes. * A key role in a company with more than 30 years of experience in helping thousands of customers globally to manage their digital media files and workflows - Fotoware helps make this possible by ensuring the digital content behind these experiences can be found, managed, and shared seamlessly and compliantly. As our next Key Account Manager, your wo
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International Key Account Manager/in (m/f/d)
International Key Account Manager/in (m/f/d)
PRCSS GmbH
bundesweit
Teilweise Home-Office
80000 - 100000 / (geschätzt für Vollzeit)
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment - biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * Several years of experience in account management, sales, product management, or marketing within the life s
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You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * Proven experience in a Key Account Management or strategic sales role - We hire for potential and passion as much as for experience. * Ownership of some of our most strategic customer relationships
Beliebte Jobs
- Customer Support
- Customer Service Representative
- Customer Experience Expert
- Customer Manager
- Customer Relationship Management
- Customer Experience Specialist
- Digital Communication
- Relations Manager
- Customer Service
- Customer Relationship Manager
- Customer Advisor
- Communication
- Customer Service Agent
- Customer Expert
- Online Texter
- Executive Communications