As Global Head of Customer Success Management (m/f/d), you take ownership of post-sale customer outcomes across all products, driving adoption, value realization, retention, expansion, and advocacy. For more than 30 years, we have supported around 4,000 satisfied customers worldwide who rely on our certified solutions every day. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards. Shape the future of global customer success! Lead a high-performing Customer Success organization, including CSMs, renewals, onboarding, support success programs, customer e
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