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15.272 Treffer für Head Of Customer Experience Jobs
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Head of Customer Experience & Operations (m/w/d) - Retention & Service Excellence
Head of Customer Experience & Operations (m/w/d) - Retention & Service Excellence
IronMaxx® Nutrition GmbH & Co. KG
Hürth
Dann übernimm Verantwortung für das nächste Level der Customer Experience im B2B- und B2C-Handel! em Head of Sales * Initiierung von Verbesserungen im Zusammenspiel von Customer Service, Sales und Outbound * Führung und Weiterentwicklung des Customer-Service-Teams inkl. Auszubildender
Dann übernimm Verantwortung für das nächste Level der Customer Experience im B2B- und B2C-Handel! em Head of Sales * Initiierung von Verbesserungen im Zusammenspiel von Customer Service, Sales und Outbound * Führung und Weiterentwicklung des Customer-Service-Teams inkl. Auszubildender
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Vice President Customer Success Management (m/w/d)
Vice President Customer Success Management (m/w/d)
CompuGroup Medical Deutschland AG
Koblenz
Teilweise Home-Office
Als VP Customer Success Management verantwortest du die strategische und operative Exzellenz der Kundenbeziehungen in Deutschland. Du stellst sicher, dass unsere Kunden unsere Lösungen stabil, sicher, compliant und mit maximalem Nutzen einsetzen – über den gesamten Customer Lifecycle hinweg. Du führst Customer Success nicht reaktiv, sondern vorausschauend, datengetrieben und mit klarem Executive-Anspruch. * Du baust eine hochprofessionelle Customer-Success-Organisation für den deutschen Healthcare-Markt auf und entwickelst sie kontinuierlich weiter * Du verantwortest den gesamten Customer Lifecycle – von Onboarding und Adoption über Betrieb, Support-Koordination bis hin zu Renewal * Du treibst die Weiterentwicklung von Customer-Success-Prozessen, Tool-Landschaften und Automatisierung * Mehrjährige Führungserfahrung in einer leitenden Customer-Success-, Service- oder Operations-Rolle
Als VP Customer Success Management verantwortest du die strategische und operative Exzellenz der Kundenbeziehungen in Deutschland. Du stellst sicher, dass unsere Kunden unsere Lösungen stabil, sicher, compliant und mit maximalem Nutzen einsetzen – über den gesamten Customer Lifecycle hinweg. Du führst Customer Success nicht reaktiv, sondern vorausschauend, datengetrieben und mit klarem Executive-Anspruch. * Du baust eine hochprofessionelle Customer-Success-Organisation für den deutschen Healthcare-Markt auf und entwickelst sie kontinuierlich weiter * Du verantwortest den gesamten Customer Lifecycle – von Onboarding und Adoption über Betrieb, Support-Koordination bis hin zu Renewal * Du treibst die Weiterentwicklung von Customer-Success-Prozessen, Tool-Landschaften und Automatisierung * Mehrjährige Führungserfahrung in einer leitenden Customer-Success-, Service- oder Operations-Rolle
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Director of Customer Success Management (CSM) (m/f/d)
Director of Customer Success Management (CSM) (m/f/d)
TOPdesk Deutschland GmbH
Kaiserslautern
Teilweise Home-Office
To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk. * Team Building & Management: , , and expand a growing team of Customer Success Managers in the Netherlands and Germany. * Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement. * Voice of the Customer: Represent customer needs and insights internally, driving product and service improvements. * Proven leadership experience in Customer Success Management or related roles. * Experience with SaaS, software adoption, and customer lifecycle management.
To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk. * Team Building & Management: , , and expand a growing team of Customer Success Managers in the Netherlands and Germany. * Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement. * Voice of the Customer: Represent customer needs and insights internally, driving product and service improvements. * Proven leadership experience in Customer Success Management or related roles. * Experience with SaaS, software adoption, and customer lifecycle management.
Noch nichts dabei? Es gibt 15269 weitere Jobs, die zu deiner Suche passen könnten
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Disciplinary and professional management of the supply team and providing support to the sales team in the management of strategic key customers * Analysis, management and development of operational and logistic processes, as well as continuous adaptation to the market, customers and project requirements * 8+ years of experience working in leadership positions within a fast-growing service-focused industry, preferably in Sourcing and Sales in the mobile device industry, recommerce, global trading, ITAD or similar fields - CTDI is a full service, global engineering, repair and logistics company providing best cost solutions to many of the world's premier brands. * Strategic and operational management of CTDI Europe's global purchasing and sales business (Asset Recovery Services) for the product groups telecommunications infrastructure, CPE (set-top boxes, modems, routers), ...
Disciplinary and professional management of the supply team and providing support to the sales team in the management of strategic key customers * Analysis, management and development of operational and logistic processes, as well as continuous adaptation to the market, customers and project requirements * 8+ years of experience working in leadership positions within a fast-growing service-focused industry, preferably in Sourcing and Sales in the mobile device industry, recommerce, global trading, ITAD or similar fields - CTDI is a full service, global engineering, repair and logistics company providing best cost solutions to many of the world's premier brands. * Strategic and operational management of CTDI Europe's global purchasing and sales business (Asset Recovery Services) for the product groups telecommunications infrastructure, CPE (set-top boxes, modems, routers), ...
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Head of T&Q - Global Highrise
Head of T&Q - Global Highrise
TK Elevator Innovation and Operations GmbH
Rottweil
Teilweise Home-Office
Anschreiben nicht erforderlich
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. * Leadership Experience: You bring at least 3 years of leadership experience in an international environment, ideally in the elevator industry or related fields. * Industry Knowledge: Strong knowledge of the elevator industry is essential, and experience with highrise systems is advantageous. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time.
We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. * Leadership Experience: You bring at least 3 years of leadership experience in an international environment, ideally in the elevator industry or related fields. * Industry Knowledge: Strong knowledge of the elevator industry is essential, and experience with highrise systems is advantageous. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time.
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As the new Head of Operated Residential Germany, you will assume overall operational responsibility for our operated residential portfolio in Berlin (≈ 600 units) and play a key role in building a new business line within the Covivio group. * Foster a strong community and customer experience culture (events, community management, tenant journey). * Several years of leadership experience in hospitality, serviced apartments, co-living or operated residential; experience property management and in building new operating models. * Strong digital affinity and first experience with tenant apps, PMS systems and digital customer journeys. Covivio is one of Europe's leading real estate companies. As both investor and developer, our vision is to connect working, living and traveling, and to create innovative mixed-use concepts for the cities of tomorrow.
As the new Head of Operated Residential Germany, you will assume overall operational responsibility for our operated residential portfolio in Berlin (≈ 600 units) and play a key role in building a new business line within the Covivio group. * Foster a strong community and customer experience culture (events, community management, tenant journey). * Several years of leadership experience in hospitality, serviced apartments, co-living or operated residential; experience property management and in building new operating models. * Strong digital affinity and first experience with tenant apps, PMS systems and digital customer journeys. Covivio is one of Europe's leading real estate companies. As both investor and developer, our vision is to connect working, living and traveling, and to create innovative mixed-use concepts for the cities of tomorrow.
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You are responsible for the implementation of the strategy, the business case and the overall customer interface to the authorities for the assigned programs and further develop the programs in terms of market share and market positioning with all . * You provide the guidance of offers for new customers and new programs and are responsible for the preparation of offers in the event of changes to contract content. * You have several years of professional and management experience in a comparable position and/or military background (e.g. air force, procurement agencies). * You have a high degree of customer orientation, market and industry knowledge as well as the ability to build and develop strategic co-operations. * You have the overall responsibility (contract, business case, sales and budget responsibility) for all military programs of Diehl Aerospace and assume the ...
You are responsible for the implementation of the strategy, the business case and the overall customer interface to the authorities for the assigned programs and further develop the programs in terms of market share and market positioning with all . * You provide the guidance of offers for new customers and new programs and are responsible for the preparation of offers in the event of changes to contract content. * You have several years of professional and management experience in a comparable position and/or military background (e.g. air force, procurement agencies). * You have a high degree of customer orientation, market and industry knowledge as well as the ability to build and develop strategic co-operations. * You have the overall responsibility (contract, business case, sales and budget responsibility) for all military programs of Diehl Aerospace and assume the ...
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Wenn Sie Interesse an unseren Innovationen wie dem selbstspielenden Flügel Steinway Spirio haben und mit uns die Entwicklung des Unternehmens weiter vorantreiben möchten, dann verstärken Sie unser Team als Head of Retail Operations EMEA (m/w/d) Sie überführen die Retail-Initiativen der Geschäftsführung in konkrete Projekte, Maßnahmen und operative Umsetzungspläne und steuern selbstausgewählte Projekte in der EMEA-Region (z.B. Prozessoptimierungen, Store-Standards,Retail-Marketing, Customer Experience, Mitarbeiterentwicklung).
Wenn Sie Interesse an unseren Innovationen wie dem selbstspielenden Flügel Steinway Spirio haben und mit uns die Entwicklung des Unternehmens weiter vorantreiben möchten, dann verstärken Sie unser Team als Head of Retail Operations EMEA (m/w/d) Sie überführen die Retail-Initiativen der Geschäftsführung in konkrete Projekte, Maßnahmen und operative Umsetzungspläne und steuern selbstausgewählte Projekte in der EMEA-Region (z.B. Prozessoptimierungen, Store-Standards,Retail-Marketing, Customer Experience, Mitarbeiterentwicklung).
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10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment * Lead the global Customer Experience (CX) organization across all business units, brands, functions, and regions - o In-depth knowledge of digital customer platforms, marketing automation, and data-driven decision making * Drive customer-centric transformation from initial attraction through to retention, loyalty, and customer value generation * Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering * Establish a unified data and technology foundation for digital customer engagement, personalization, and GenAI-readiness - o Proven track record of digital transformation leadership and agile project delivery in a global context - o Expertise in customer journey management, touchpoint orchestration, and CX ...
10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment * Lead the global Customer Experience (CX) organization across all business units, brands, functions, and regions - o In-depth knowledge of digital customer platforms, marketing automation, and data-driven decision making * Drive customer-centric transformation from initial attraction through to retention, loyalty, and customer value generation * Build and lead CX practices including Strategy & Business Design, Experience Design, Program Management, and Digital Engineering * Establish a unified data and technology foundation for digital customer engagement, personalization, and GenAI-readiness - o Proven track record of digital transformation leadership and agile project delivery in a global context - o Expertise in customer journey management, touchpoint orchestration, and CX ...
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Head of Supply Chain Security and Loss Prevention (all genders)
Head of Supply Chain Security and Loss Prevention (all genders)
BestSecret Group
Berlin, Poing bei München, Sulechow (Polen)
Teilweise Home-Office
We are seeking an experienced Head of Supply Chain Security and Loss Prevention to lead the development, implementation, and continuous improvement of security standards across our warehouse and transportation operations (internal and external). * 5+ years of experience in logistics or supply chain security, with at least 3 years in a (senior) leadership role - The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. The Group draws on a heritage of 100 years in the textile and fashion ...
We are seeking an experienced Head of Supply Chain Security and Loss Prevention to lead the development, implementation, and continuous improvement of security standards across our warehouse and transportation operations (internal and external). * 5+ years of experience in logistics or supply chain security, with at least 3 years in a (senior) leadership role - The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. The Group draws on a heritage of 100 years in the textile and fashion ...
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We're looking for Head of Growth to own the german brand narrative inside a performance-obsessed org. * A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. You'll turn content creators, influencers, affiliates and press into revenue drivers, work side-by-side with the founders, Communications team, and Central Growth teams to launch stories that land ...
We're looking for Head of Growth to own the german brand narrative inside a performance-obsessed org. * A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. You'll turn content creators, influencers, affiliates and press into revenue drivers, work side-by-side with the founders, Communications team, and Central Growth teams to launch stories that land ...
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FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business. * Develop and execute the global product compliance strategy in alignment with business, technology, and sustainability goals * Ensure globally harmonized compliance practices while adapting to regional regulatory requirements and customer expectations * Lead and manage a global network of through a matrix organization, balancing functional governance with regional operational accountability and fostering collaboration and effective communication * Advance the development and delivery of compliance training programs for , ensuring a culture of compliance throughout the organization
FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business. * Develop and execute the global product compliance strategy in alignment with business, technology, and sustainability goals * Ensure globally harmonized compliance practices while adapting to regional regulatory requirements and customer expectations * Lead and manage a global network of through a matrix organization, balancing functional governance with regional operational accountability and fostering collaboration and effective communication * Advance the development and delivery of compliance training programs for , ensuring a culture of compliance throughout the organization
NEU
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Als Head of Service Excellence bist Du die zentrale Instanz für die gesamte Makler-Experience (MX). * Erfahrung (ca. 5 Jahre): Mehrjährige, einschlägige Berufserfahrung im Bereich Service Management, Customer Experience (CX) oder Operational Excellence, idealerweise in einem technisch getriebenen (Plattform-)Unternehmen. * Entwicklung: Die Chance, ein neues Kompetenz-Team aufzubauen und Dich langfristig als Head of Service Excellence zu etablieren. * Prozess-Innovation: Du analysierst die gesamte Customer Journey unserer Makler (End-to-End), identifizierst Reibungsverluste und hebst Potenziale zur Automatisierung und Digitalisierung (z.B. Self-Service-Lösungen, Chatbots, Automatisierung von Backoffice-Prozessen).
Als Head of Service Excellence bist Du die zentrale Instanz für die gesamte Makler-Experience (MX). * Erfahrung (ca. 5 Jahre): Mehrjährige, einschlägige Berufserfahrung im Bereich Service Management, Customer Experience (CX) oder Operational Excellence, idealerweise in einem technisch getriebenen (Plattform-)Unternehmen. * Entwicklung: Die Chance, ein neues Kompetenz-Team aufzubauen und Dich langfristig als Head of Service Excellence zu etablieren. * Prozess-Innovation: Du analysierst die gesamte Customer Journey unserer Makler (End-to-End), identifizierst Reibungsverluste und hebst Potenziale zur Automatisierung und Digitalisierung (z.B. Self-Service-Lösungen, Chatbots, Automatisierung von Backoffice-Prozessen).
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Head of Radar Raw Data Processing (m/f/diverse) - REF5995H
Head of Radar Raw Data Processing (m/f/diverse) - REF5995H
AUMOVIO Germany GmbH
Riemerling
Teilweise Home-Office
Strong communication skills and experience with customer interfaces, operating confident, reliably and autonomously - At AUMOVIO, we own what we do: Developing and producing hardware, software, and services that shape the future of mobility. That's why we foster a culture where you own every step of the way. * Permanently driving cross-domain alignment activities between all involved developers and departments worldwide to ensure integration and functionality of the whole Radar processing * Application and compliance with R&D processes and standards within group and assurance of adequate documentation * Alignment and interaction with the internal and external customers and participation in workshops, audits & quote * Long-term experience in automotive environment and ADAS Sensor development including technical leadership
Strong communication skills and experience with customer interfaces, operating confident, reliably and autonomously - At AUMOVIO, we own what we do: Developing and producing hardware, software, and services that shape the future of mobility. That's why we foster a culture where you own every step of the way. * Permanently driving cross-domain alignment activities between all involved developers and departments worldwide to ensure integration and functionality of the whole Radar processing * Application and compliance with R&D processes and standards within group and assurance of adequate documentation * Alignment and interaction with the internal and external customers and participation in workshops, audits & quote * Long-term experience in automotive environment and ADAS Sensor development including technical leadership
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Minimum of 8 years of senior Operations Management experience in semiconductor metrology or optical/analytical capital equipment, incl. exposure to QMS and customer-specific compliance - As Head of Operations (m/f/d) at Sentronics Metrology (a Nova Company) in Mannheim, you will take on a key role in driving all core operational activities - from manufacturing and supply chain to planning, quality, and logistics. Sentronics Metrology GmbH in Mannheim—specialized in high‑precision metrology systems for over 25 years and now part of the Nova Group—combines cutting‑edge technology with international innovative strength. As part of the senior leadership group, you will help shape our operational strategy and our company into its next phase of growth. * Collaborating with Engineering, Service, Supply Chain, and Logistics on customer support strategy, PM kits (Preventive ...
Minimum of 8 years of senior Operations Management experience in semiconductor metrology or optical/analytical capital equipment, incl. exposure to QMS and customer-specific compliance - As Head of Operations (m/f/d) at Sentronics Metrology (a Nova Company) in Mannheim, you will take on a key role in driving all core operational activities - from manufacturing and supply chain to planning, quality, and logistics. Sentronics Metrology GmbH in Mannheim—specialized in high‑precision metrology systems for over 25 years and now part of the Nova Group—combines cutting‑edge technology with international innovative strength. As part of the senior leadership group, you will help shape our operational strategy and our company into its next phase of growth. * Collaborating with Engineering, Service, Supply Chain, and Logistics on customer support strategy, PM kits (Preventive ...
Head of international Logistics (m/w/d) - Network Design & 3PL Management
Head of international Logistics (m/w/d) - Network Design & 3PL Management
IronMaxx® Nutrition GmbH & Co. KG
Hürth
The integration of the latest study results and the evaluation of practical field research in cooperation with professional sports clubs and our customers have led to permanent innovation in the development of new sports and fitness nutrition at IronMaxx® Nutrition since the company was founded in 2004. While in many areas of life the "path is often proclaimed as the goal", our customers usually have a very clear idea of their "dream body" and its desired performance. As Head of international Logistics (m/f/d), you will take full responsibility for building, managing and optimizing our European logistics network across the entire IronMaxx supply chain. You will play a key role in shaping the future of our European material flows – from production to the end customer – with a clear focus on efficiency, delivery reliability, and cost optimization.
The integration of the latest study results and the evaluation of practical field research in cooperation with professional sports clubs and our customers have led to permanent innovation in the development of new sports and fitness nutrition at IronMaxx® Nutrition since the company was founded in 2004. While in many areas of life the "path is often proclaimed as the goal", our customers usually have a very clear idea of their "dream body" and its desired performance. As Head of international Logistics (m/f/d), you will take full responsibility for building, managing and optimizing our European logistics network across the entire IronMaxx supply chain. You will play a key role in shaping the future of our European material flows – from production to the end customer – with a clear focus on efficiency, delivery reliability, and cost optimization.
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Head of Asset Liability Management (m/f/d)
Head of Asset Liability Management (m/f/d)
Deutsche Pfandbriefbank AG
Eschborn bei Frankfurt a.M.
Teilweise Home-Office
We offer our customers a wide range of financing and investment solutions for the entire real estate value chain. * 10 to 15+ years of experience in Treasury & Capital Markets with broad exposure across asset liability management (incl. banking book management), liquidity, funding and capital management, preferably within a banking or financial services environment - Our goal is to contribute to a more sustainable world of real estate. Group Treasury is responsible for efficiently managing pbb's financial resources including the management, control and optimization of the bank's liquidity, funding, capital, interest rate & fx risks. The ideal candidate excels in Treasury strategy & execution and has an in-depth grasp of broader banking & Treasury topics contributing to the bank's long-term financial success. * Drive the agenda of the ALCO facilitating strategic financial resource ...
We offer our customers a wide range of financing and investment solutions for the entire real estate value chain. * 10 to 15+ years of experience in Treasury & Capital Markets with broad exposure across asset liability management (incl. banking book management), liquidity, funding and capital management, preferably within a banking or financial services environment - Our goal is to contribute to a more sustainable world of real estate. Group Treasury is responsible for efficiently managing pbb's financial resources including the management, control and optimization of the bank's liquidity, funding, capital, interest rate & fx risks. The ideal candidate excels in Treasury strategy & execution and has an in-depth grasp of broader banking & Treasury topics contributing to the bank's long-term financial success. * Drive the agenda of the ALCO facilitating strategic financial resource ...
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Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a -driven business, ideally in the power tools or garden tools environment. As Head of After Sales EMEA, you will assume strategic and operational responsibility for the entire after-sales organization across the EMEA region. You will lead international teams, develop processes, and work closely with internal and external to ensure a high level of service quality for both end customers and retail partners. * Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures. * You set high standards: You actively contribute to the continuous development of processes, systems, and service standards. * You are a key contact: Act as the main point of contact for internal and external stakeholders, ...
Relevant experience: You bring several years of solid experience in after-sales, service, or customer support within a -driven business, ideally in the power tools or garden tools environment. As Head of After Sales EMEA, you will assume strategic and operational responsibility for the entire after-sales organization across the EMEA region. You will lead international teams, develop processes, and work closely with internal and external to ensure a high level of service quality for both end customers and retail partners. * Be close to the business: Support the analysis of customer feedback, complaints, and escalations and derive concrete improvement measures. * You set high standards: You actively contribute to the continuous development of processes, systems, and service standards. * You are a key contact: Act as the main point of contact for internal and external stakeholders, ...
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Experience in the transformation of global units * Several years of proven experience in setting up and managing international service organisations (>50 employees) * Responsibility for global bioprocess services, including customer support organisation * Development and implementation of a sustainable global service strategy and new business models * Management and further development of international service teams (field service, ) * Ensuring excellent customer satisfaction by introducing and implementing sustainable measures to this end * Building and transferring application know-how to the service organisation, including global training for customers and * Developing new products and other innovations as a result of close cooperation with adjacent departments * In-depth understanding of sales, marketing and distribution management, ideally with industry knowledge ...
Experience in the transformation of global units * Several years of proven experience in setting up and managing international service organisations (>50 employees) * Responsibility for global bioprocess services, including customer support organisation * Development and implementation of a sustainable global service strategy and new business models * Management and further development of international service teams (field service, ) * Ensuring excellent customer satisfaction by introducing and implementing sustainable measures to this end * Building and transferring application know-how to the service organisation, including global training for customers and * Developing new products and other innovations as a result of close cooperation with adjacent departments * In-depth understanding of sales, marketing and distribution management, ideally with industry knowledge ...
As Head of Sales & Service (m/f/d) at Sentronics Metrology (a Nova Company), you will play a key role in driving our global commercial success across existing and new markets. You will lead the Sales & Service strategy of the Sentronics Business Unit, ensuring business growth, flawless execution of Nova's strategic objectives, and excellent customer satisfaction worldwide. * High-level experience with at least 8–10 years in Sales, Marketing or Business Development of equipment or metrology solutions - including a minimum of 5 years in a management role * Outstanding communication, presentation and negotiation skills across all levels of international customer and sales organizations - Sentronics Metrology GmbH in Mannheim—specialized in high‑precision metrology systems for over 25 years and now part of the Nova Group—combines cutting‑edge technology with international innovative strength.
As Head of Sales & Service (m/f/d) at Sentronics Metrology (a Nova Company), you will play a key role in driving our global commercial success across existing and new markets. You will lead the Sales & Service strategy of the Sentronics Business Unit, ensuring business growth, flawless execution of Nova's strategic objectives, and excellent customer satisfaction worldwide. * High-level experience with at least 8–10 years in Sales, Marketing or Business Development of equipment or metrology solutions - including a minimum of 5 years in a management role * Outstanding communication, presentation and negotiation skills across all levels of international customer and sales organizations - Sentronics Metrology GmbH in Mannheim—specialized in high‑precision metrology systems for over 25 years and now part of the Nova Group—combines cutting‑edge technology with international innovative strength.
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Head of E-Commerce (m/w/d) - Online-Shop & digitale Marktplätze
Head of E-Commerce (m/w/d) - Online-Shop & digitale Marktplätze
ARNOWA GmbH
Salzkotten
Teilweise Home-Office
Dafür schaffen wir jetzt eine zentrale Rolle, die den kompletten E-Commerce-Bereich ganzheitlich verantwortet – von der Shop-Entwicklung über UX bis hin zu digitalen Marktplätzen und Customer Experience. Dann werde unser Head of E-Commerce – und gestalte das digitale Einkaufserlebnis bei ARNOWA maßgeblich mit. Als Head of E-Commerce stellst du sicher, dass unsere Kund:innen an jedem Touchpoint optimal abgeholt werden – vom ersten Kontakt über den Shop bis hin zu Service und After-Sales. Du erkennst Hürden, leitest datenbasiert Verbesserungen ab und sorgst für ein überzeugendes Nutzererlebnis entlang der gesamten Customer Journey. * Du verstehst digitale Geschäftsmodelle, Conversion-Optimierung, UX und Customer Journey Design und kannst dieses Wissen gezielt einsetzen, um unser Kundenerlebnis zu verbessern.
Dafür schaffen wir jetzt eine zentrale Rolle, die den kompletten E-Commerce-Bereich ganzheitlich verantwortet – von der Shop-Entwicklung über UX bis hin zu digitalen Marktplätzen und Customer Experience. Dann werde unser Head of E-Commerce – und gestalte das digitale Einkaufserlebnis bei ARNOWA maßgeblich mit. Als Head of E-Commerce stellst du sicher, dass unsere Kund:innen an jedem Touchpoint optimal abgeholt werden – vom ersten Kontakt über den Shop bis hin zu Service und After-Sales. Du erkennst Hürden, leitest datenbasiert Verbesserungen ab und sorgst für ein überzeugendes Nutzererlebnis entlang der gesamten Customer Journey. * Du verstehst digitale Geschäftsmodelle, Conversion-Optimierung, UX und Customer Journey Design und kannst dieses Wissen gezielt einsetzen, um unser Kundenerlebnis zu verbessern.
Head of Sales (m/w/d) – Healthcare [JR107873]
Head of Sales (m/w/d) – Healthcare [JR107873]
CompuGroup Medical Deutschland AG
Koblenz
Teilweise Home-Office
We are the leading provider of software in the healthcare sector. With our vision "No one should suffer or die simply because medical information is missing" we aim to create a culture that makes a sustainable contribution to the future of our healthcare system. * Collaborate cross-functionally with product, marketing, and operations teams to deliver customer-centric solutions. * Executive sales leadership experience in providing digital solutions to the healthcare industry including physicians, pharmacies, laboratories, government and public health agencies, hospitals, insurers, and pharmaceutical companies * Training and Development Opportunities: Benefit from tailored training programs and individual development opportunities that help you continuously expand your expertise and stay at the forefront of your field.
We are the leading provider of software in the healthcare sector. With our vision "No one should suffer or die simply because medical information is missing" we aim to create a culture that makes a sustainable contribution to the future of our healthcare system. * Collaborate cross-functionally with product, marketing, and operations teams to deliver customer-centric solutions. * Executive sales leadership experience in providing digital solutions to the healthcare industry including physicians, pharmacies, laboratories, government and public health agencies, hospitals, insurers, and pharmaceutical companies * Training and Development Opportunities: Benefit from tailored training programs and individual development opportunities that help you continuously expand your expertise and stay at the forefront of your field.
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Auf 33.000 Quadratmetern bündeln wir Entwicklung, Produktion, Testeinrichtungen und Customer Experience unter einem Dach – rund 400 Mitarbeitende entwickeln, fertigen, testen und qualifizieren hier modernste Aufzugstechnologien, darunter die smarte und ökoeffiziente EOX-Plattform.
Auf 33.000 Quadratmetern bündeln wir Entwicklung, Produktion, Testeinrichtungen und Customer Experience unter einem Dach – rund 400 Mitarbeitende entwickeln, fertigen, testen und qualifizieren hier modernste Aufzugstechnologien, darunter die smarte und ökoeffiziente EOX-Plattform.
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We have always relied on long-term partnerships with our customers, suppliers, and of course, our employees. * Ensure appropriate team capacity, skills, and experience while supporting the local management with input for performance reviews and development plans from a professional and strategic point of view - Working at Schlüter-Systems is characterized by a healthy mix of innovation and tradition in a modern working environment. We trust in the enthusiasm, professionalism, and personal responsibility of our and strengthen these qualities through intensive knowledge and information exchange as well as training and further education opportunities. Become part of the Schlüter family! Do you want to play a key role in shaping the future of Schlüter's IT department and guiding the strategic direction of our IT operations?
We have always relied on long-term partnerships with our customers, suppliers, and of course, our employees. * Ensure appropriate team capacity, skills, and experience while supporting the local management with input for performance reviews and development plans from a professional and strategic point of view - Working at Schlüter-Systems is characterized by a healthy mix of innovation and tradition in a modern working environment. We trust in the enthusiasm, professionalism, and personal responsibility of our and strengthen these qualities through intensive knowledge and information exchange as well as training and further education opportunities. Become part of the Schlüter family! Do you want to play a key role in shaping the future of Schlüter's IT department and guiding the strategic direction of our IT operations?
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Extensive years of experience in product management in the field of medical technology or related, with a proven track record of managing all aspects of a successful product throughout its lifecycle * Several years of experience in a leadership role, managing cross-functional teams and driving product strategy - Step out of your comfort zone, excel and redefine the limits of what is possible. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy ...
Extensive years of experience in product management in the field of medical technology or related, with a proven track record of managing all aspects of a successful product throughout its lifecycle * Several years of experience in a leadership role, managing cross-functional teams and driving product strategy - Step out of your comfort zone, excel and redefine the limits of what is possible. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy ...
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