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48 Treffer für Second Level Support Jobs
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Provide second level support to internal teams, ensuring high-quality and consistent content * Create clear, user friendly copy for UX/UI, support content and other communication materials. * Support and actively participate in UX/UI testing to help enhance the user experience
Provide second level support to internal teams, ensuring high-quality and consistent content * Create clear, user friendly copy for UX/UI, support content and other communication materials. * Support and actively participate in UX/UI testing to help enhance the user experience
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Provide first and second-level Salesforce support to , troubleshoot issues, and maintain detailed documentation - Together, we grow through collaboration and mutual support.
Provide first and second-level Salesforce support to , troubleshoot issues, and maintain detailed documentation - Together, we grow through collaboration and mutual support.
NEU
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Provide second-level support resolving tickets in Jira - To support our growing organisation, we are currently looking for an * Maintain, support and further develop the network environment, including the data center and office locations * Support disaster recovery procedures * Provide operational support to the team in maintaining IT infrastructure services
Provide second-level support resolving tickets in Jira - To support our growing organisation, we are currently looking for an * Maintain, support and further develop the network environment, including the data center and office locations * Support disaster recovery procedures * Provide operational support to the team in maintaining IT infrastructure services
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To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. * Support our Governmental Sector: Deliver advanced to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. * Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience. * Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. * Continuous Improvement: Contribute to internal knowledge bases, develop ...
To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. * Support our Governmental Sector: Deliver advanced to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. * Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience. * Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. * Continuous Improvement: Contribute to internal knowledge bases, develop ...
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Schnelle Bewerbung
Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. If yes, we want YOU as Engineering Support! We are looking for new colleagues to join our Engineering Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them. * Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email. * Maintain a high level of professionalism and customer service at all times. An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Do you have the patience to support customers step by step? * Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. If yes, we want YOU as Engineering Support! We are looking for new colleagues to join our Engineering Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them. * Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email. * Maintain a high level of professionalism and customer service at all times. An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Do you have the patience to support customers step by step? * Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
Noch nichts dabei? Es gibt 43 weitere Jobs, die zu deiner Suche passen könnten
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From maintaining our systems and driving exciting IT projects to continuously developing our networks and cloud environments: together with colleagues across Germany and the U.S., you will support our business teams in their day-to-day work. * System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure. * User support: You support our colleagues in using standard software as well as in-house developed applications.
From maintaining our systems and driving exciting IT projects to continuously developing our networks and cloud environments: together with colleagues across Germany and the U.S., you will support our business teams in their day-to-day work. * System maintenance and support: You take responsibility for daily operations, maintenance, and the continuous optimization of our internal IT infrastructure. * User support: You support our colleagues in using standard software as well as in-house developed applications.
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IT Support Specialist (gn) * Create and maintain user manuals and IT internal support documents
IT Support Specialist (gn) * Create and maintain user manuals and IT internal support documents
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(Senior) Software Engineer (m/f/d) Network Security
(Senior) Software Engineer (m/f/d) Network Security
Secunet Security Networks AG
Essen
Teilweise Home-Office
Our team of highly motivated focused on cutting-edge, security-focused technologies and a DevSecOps platform that supports the entire lifecycle of our products. * Support internal departments / teams in using our OS to build products on top of it * Motivation to work on the leading edge of network security on the OS level
Our team of highly motivated focused on cutting-edge, security-focused technologies and a DevSecOps platform that supports the entire lifecycle of our products. * Support internal departments / teams in using our OS to build products on top of it * Motivation to work on the leading edge of network security on the OS level
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You and your team are responsible for ensuring reliable 1st level support across the organization. * Extensive background in IT support helpdesk and 1st level operations * Proven experience leading IT teams in Support, Digital Workplace, or IT Operations * Team leadership and people development with accountability for company-wide IT-Support * Mental health support with OpenUp - Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
You and your team are responsible for ensuring reliable 1st level support across the organization. * Extensive background in IT support helpdesk and 1st level operations * Proven experience leading IT teams in Support, Digital Workplace, or IT Operations * Team leadership and people development with accountability for company-wide IT-Support * Mental health support with OpenUp - Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
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Anschreiben nicht erforderlich
Schnelle Bewerbung
From our office in Düsseldorf, Germany, we support colleagues and across the DACH region (Germany, Austria, Switzerland) and collaborate closely with global teams to ensure operational excellence and seamless IT service delivery. * Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
From our office in Düsseldorf, Germany, we support colleagues and across the DACH region (Germany, Austria, Switzerland) and collaborate closely with global teams to ensure operational excellence and seamless IT service delivery. * Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
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Schnelle Bewerbung
At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution * Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting * Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency * Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability * Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution * Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting * Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency * Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability * Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
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Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. We are looking for a Customer Support Engineer (m/f/d) to join our Service team supporting customers in EMEA (Europe, Middle East, Africa), for our broad range of products including AFM, 3D optical profiler, stylus profiler, tribometer and mechanical tester, nanoscale infrared spectrometer and nanomechanical instruments.
Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. We are looking for a Customer Support Engineer (m/f/d) to join our Service team supporting customers in EMEA (Europe, Middle East, Africa), for our broad range of products including AFM, 3D optical profiler, stylus profiler, tribometer and mechanical tester, nanoscale infrared spectrometer and nanomechanical instruments.
Anschreiben nicht erforderlich
Schnelle Bewerbung
You will also coach and mentor , while acting as a trusted to high-profile stakeholders and ensuring C-level executives and senior leadership receive best-in-class support. Working in the Global Support Team, within the Corporate IT department, we are looking for someone with a "mission always possible" attitude and to play a key role in delivering exceptional across our international offices. * Deliver premium, personalised to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication. * Support and maintain regional office IT environments, including mentoring and occasional regional or international travel when required. * Proven experience in a Senior IT support role, within a global or multi-site environment.
You will also coach and mentor , while acting as a trusted to high-profile stakeholders and ensuring C-level executives and senior leadership receive best-in-class support. Working in the Global Support Team, within the Corporate IT department, we are looking for someone with a "mission always possible" attitude and to play a key role in delivering exceptional across our international offices. * Deliver premium, personalised to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication. * Support and maintain regional office IT environments, including mentoring and occasional regional or international travel when required. * Proven experience in a Senior IT support role, within a global or multi-site environment.
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Global Treasury, Intraday Liquidity Analyst, AVP, m/f/d
Global Treasury, Intraday Liquidity Analyst, AVP, m/f/d
State Street Bank International GmbH
Munich
Teilweise Home-Office
A part of the Global Treasury team the role primarily supports the execution and ongoing enhancement of State Street Bank International's liquidity management framework and related regulatory obligations. This involves engaging with multiple across various business units, partnering with the second line of defense risk function and related governance forums. * Support liquidity stress testing including methodology design, modelling and analysis related to Intraday Liquidity * Exhibit a high level of flexibility towards undertaking additional responsibilities as required to contribute to the overall team's success * Professional, dependable and exhibit a high level of integrity * 8+ Years of experience in banking, financial services with exposure Funding and Intraday Liquidity in either a first or second line role
A part of the Global Treasury team the role primarily supports the execution and ongoing enhancement of State Street Bank International's liquidity management framework and related regulatory obligations. This involves engaging with multiple across various business units, partnering with the second line of defense risk function and related governance forums. * Support liquidity stress testing including methodology design, modelling and analysis related to Intraday Liquidity * Exhibit a high level of flexibility towards undertaking additional responsibilities as required to contribute to the overall team's success * Professional, dependable and exhibit a high level of integrity * 8+ Years of experience in banking, financial services with exposure Funding and Intraday Liquidity in either a first or second line role
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Risk, Operational Risk - Consumer Deposits, Vice President/Executive Director, Frankfurt
Risk, Operational Risk - Consumer Deposits, Vice President/Executive Director, Frankfurt
Goldman Sachs AG MesseTurm
Frankfurt, Germany
Risk Oversight & Challenge : Oversee operational risk framework within the second line of defense working closely with the first line stakeholders whilst providing robust and independent challenge, ensuring that key operational risks (e.g., processing errors, fraud, and system failures) are accurately identified and mitigated. Support in preparing management information reports/presentations to ensure that management has the relevant information needed to support operational and strategic decision-making. * Ability to work at all levels of the firm in a fast-paced environment with a focus on delivery
Risk Oversight & Challenge : Oversee operational risk framework within the second line of defense working closely with the first line stakeholders whilst providing robust and independent challenge, ensuring that key operational risks (e.g., processing errors, fraud, and system failures) are accurately identified and mitigated. Support in preparing management information reports/presentations to ensure that management has the relevant information needed to support operational and strategic decision-making. * Ability to work at all levels of the firm in a fast-paced environment with a focus on delivery
IT Audit Manager, Assistant Vice President
IT Audit Manager, Assistant Vice President
State Street Bank International GmbH
München
Teilweise Home-Office
Prepare audit reports and present key findings to senior level management. * Good understanding of the role of first, second and third line of defense. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
Prepare audit reports and present key findings to senior level management. * Good understanding of the role of first, second and third line of defense. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
Schnelle Bewerbung
The University Hospital Bonn (UKB) is one of Germany's leading university hospitals, combining top-level performance in medicine and research with excellence in teaching. In the Focus hospital ranking, the UKB ranks first among university hospitals in North Rhine-Westphalia and second nationwide in terms of case mix index (case severity). * Supported development: Individual training opportunities through courses, e-learning programs, and coaching sessions
The University Hospital Bonn (UKB) is one of Germany's leading university hospitals, combining top-level performance in medicine and research with excellence in teaching. In the Focus hospital ranking, the UKB ranks first among university hospitals in North Rhine-Westphalia and second nationwide in terms of case mix index (case severity). * Supported development: Individual training opportunities through courses, e-learning programs, and coaching sessions
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The Financial Risk Management audit team performs audits of the Second Line of Defense to form a view on the effectiveness of controls operating within Firm Risk Management. This is a Vice President level position within Business Audit, which is responsible inspecting controls in front, middle and back offices. * Effective change and project management techniques and ability to support teams in adapting new ways of working - At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. We are proud to support our and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
The Financial Risk Management audit team performs audits of the Second Line of Defense to form a view on the effectiveness of controls operating within Firm Risk Management. This is a Vice President level position within Business Audit, which is responsible inspecting controls in front, middle and back offices. * Effective change and project management techniques and ability to support teams in adapting new ways of working - At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. We are proud to support our and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
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PhD Position in the Field of Artificial Intelligence (m/f/d)
PhD Position in the Field of Artificial Intelligence (m/f/d)
Universitätsklinikum Bonn
Bonn
Teilweise Home-Office
Schnelle Bewerbung
The University Hospital Bonn (UKB) is one of Germany's leading university hospitals, combining top-level performance in medicine and research withexcellence in teaching. In a second step, a system for real-time feedback during surgical training will be constructed. * Supported development: Individual training opportunities through courses, e-learning programs, and coaching sessions
The University Hospital Bonn (UKB) is one of Germany's leading university hospitals, combining top-level performance in medicine and research withexcellence in teaching. In a second step, a system for real-time feedback during surgical training will be constructed. * Supported development: Individual training opportunities through courses, e-learning programs, and coaching sessions
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Schnelle Bewerbung
Provide first/second level contact and problem resolution for customer issues. We are seeking a highly driven Desktop Support Technician L2 who will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Provide first/second level contact and problem resolution for customer issues. We are seeking a highly driven Desktop Support Technician L2 who will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
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We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment.
We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment.
NEU
Principal Consultant, Charles River Development, Vice President
Principal Consultant, Charles River Development, Vice President
State Street Bank International GmbH
Frankfurt
Have superior client facing skills and communication skills with the ability to deal with senior level stakeholders/Clients. * Fluency in a second European Language is highly desirable * Third level qualification ideally a Technical Bachelors Degree. And our wealth of development programs and educational support will help you reach your full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
Have superior client facing skills and communication skills with the ability to deal with senior level stakeholders/Clients. * Fluency in a second European Language is highly desirable * Third level qualification ideally a Technical Bachelors Degree. And our wealth of development programs and educational support will help you reach your full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Some of our programs include paid parental leaves, back-to-work support, adoption assistance or flex work arrangements.
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Schnelle Bewerbung
LineTweet GmbH * Berlin * Feste Anstellung * Vollzeit - Schnelle Bewerbung - Introduction - Join LineTweet GmbH as a system Administrator - Fullstack - SaaS and be part of a dynamic team in Berlin, Germany. We're a growing B2B SaaS company that empowers large enterprises to unlock their full potential with our cutting-edge STORE AI system. Our innovative solutions are trusted by industry giants like Deutsche Telekom and Fielmann to boost retail revenue and enhance customer satisfaction. Founded by former Mercedes-Benz engineers in 2019, we're committed to sustainable, organic growth. At LineTweet, we value accountability, belonging, courage, creativity, equity, ethics, and fairness. As a Solution Architect, you'll play a crucial role in designing and implementing state-of-the-art software that drives results for our international clients.
LineTweet GmbH * Berlin * Feste Anstellung * Vollzeit - Schnelle Bewerbung - Introduction - Join LineTweet GmbH as a system Administrator - Fullstack - SaaS and be part of a dynamic team in Berlin, Germany. We're a growing B2B SaaS company that empowers large enterprises to unlock their full potential with our cutting-edge STORE AI system. Our innovative solutions are trusted by industry giants like Deutsche Telekom and Fielmann to boost retail revenue and enhance customer satisfaction. Founded by former Mercedes-Benz engineers in 2019, we're committed to sustainable, organic growth. At LineTweet, we value accountability, belonging, courage, creativity, equity, ethics, and fairness. As a Solution Architect, you'll play a crucial role in designing and implementing state-of-the-art software that drives results for our international clients.
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Full time Data Center Technician (m/f/d) - Eygelshoven (NL, close to Aachen)
Full time Data Center Technician (m/f/d) - Eygelshoven (NL, close to Aachen)
ZAP-Hosting GmbH & Co. KG
Münster
Teilweise Home-Office
Coordinate with our 2nd/3rd level team in Münster via Slack (remote hands, troubleshooting, status updates)
Coordinate with our 2nd/3rd level team in Münster via Slack (remote hands, troubleshooting, status updates)
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Schnelle Bewerbung
Our teams want to succeed - and you'll be in great company, working with people and in a business that supports you to thrive. You run improvement pilots, evaluate their effectiveness, and support scaling successful solutions across the organization globally. You hold a degree in business informatics, information management, or a comparable field and bring 3-5 years of experience in platform administration, digital operations, IT support or related roles. * Flexible working hours and travel options that support parents and promote work-life balance
Our teams want to succeed - and you'll be in great company, working with people and in a business that supports you to thrive. You run improvement pilots, evaluate their effectiveness, and support scaling successful solutions across the organization globally. You hold a degree in business informatics, information management, or a comparable field and bring 3-5 years of experience in platform administration, digital operations, IT support or related roles. * Flexible working hours and travel options that support parents and promote work-life balance
Beliebte Jobs
- Wirtschaftsinformatik
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- 1st-Level-Support
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- 1 Level Support
- Informatik
- Junior IT Administrator
- Onsite IT Support
- IT Support Mitarbeiter
- 1st-Level-Supporter
- 3rd Level Support
- IT-Supporter
- 2 Level Support