You ensure the smooth operation, support, continuous improvements, and maintenance of EIT (Enterprise IT) infrastructure service per ITIL and align them with global organizational goals, smoothly landing global initiatives/projects and ensure optimal performance and satisfaction. * Operational Management: Oversee EIT operations, ensuring stable, high-performing infrastructure and coordinated local IT support. * Incident, IMAC & Problem Management: Ensure timely resolution of incidents, IMACs, and problems aligned with ITIL, collaborating with global teams to minimize disruption. * Service Delivery: Deliver EIT services against SLAs and KPIs, monitor performance, and drive continuous improvement through preventive support and process optimization. * Project Management: Lead and support IT projects, ensuring on-time, on-budget delivery while advancing the IT transformation agenda.
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