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Beliebte Jobs
- Redakteur
- Junior Social Media Manager
- Media Internship
- Customer Success Manager
- Online Redakteur
- Customer Service Representative
- Praktikum Journalismus
- Redenschreiber
- Praktikum Redaktion
- Texter
- Customer Success
- Customer Success Management
- Junior Communications Manager
- Community Manager
- Internal Communications Specialist
- Communications Intern
Standorte
- Wuppertal
- Leverkusen
- Bergisch Gladbach
- Solingen
- Ratingen
- Remscheid
- Hilden
- Troisdorf
- Langenfeld, Nordrhein-Westfalen
- Velbert
- Gummersbach
- Siegburg
- Sankt Augustin
- Monheim am Rhein
- Wermelskirchen
- Mettmann
- Hennef
- Meckenheim, Nordrhein-Westfalen
- Rheinbach
- Wiehl
- Europa
- Westliches Europa
- Westdeutschland
- Nordrhein-Westfalen
- Bergisches Land
1.066 Treffer für Customer Experience Management Jobs in Bergisches Land im Umkreis von 30 km
End-to-End-Datenmanagement: Verantwortung für den gesamten Datenlebenszyklus in den Plattformen unserer Abteilung Customer Experience Management – von der Beschaffung über die Integration bis zur Konsumierung. * Erfahrung im Datenmanagement und in der Entwicklung von Datenstrategien, idealerweise im Kontext von Customer Experience, Marketing oder Sales. Als Data Strategist verantwortest du die strategische Ausrichtung und operative Umsetzung des Datenmanagements entlang der gesamten Customer Journey und bist das Bindeglied zu anderen Datenexperten bei Miltenyi. Ziel ist es, ein robustes, nutzerorientiertes Datenmodell zu schaffen, das präzises Reporting sowie Customer Insights, Profiling und datengetr
End-to-End-Datenmanagement: Verantwortung für den gesamten Datenlebenszyklus in den Plattformen unserer Abteilung Customer Experience Management – von der Beschaffung über die Integration bis zur Konsumierung. * Erfahrung im Datenmanagement und in der Entwicklung von Datenstrategien, idealerweise im Kontext von Customer Experience, Marketing oder Sales. Als Data Strategist verantwortest du die strategische Ausrichtung und operative Umsetzung des Datenmanagements entlang der gesamten Customer Journey und bist das Bindeglied zu anderen Datenexperten bei Miltenyi. Ziel ist es, ein robustes, nutzerorientiertes Datenmodell zu schaffen, das präzises Reporting sowie Customer Insights, Profiling und datengetr
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Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer relationships at the sol
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer relationships at the sol
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Senior Territory Ecosystem Manager (w/m/d) Partner-Driven Enterprise Growth Customers Germany
Senior Territory Ecosystem Manager (w/m/d) Partner-Driven Enterprise Growth Customers Germany
SAP SE
Ratingen, DE, 40882
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. * Develop and execute SAP strategies for top accounts, including opportunity management, partner engagement, and customer engagement. * Strong track record in customer acquisition, development and account management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. * Drive revenue and growth targets across new and existing customers, expanding the SAP footprint in the midmarket.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. * Develop and execute SAP strategies for top accounts, including opportunity management, partner engagement, and customer engagement. * Strong track record in customer acquisition, development and account management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. * Drive revenue and growth targets across new and existing customers, expanding the SAP footprint in the midmarket.
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Call Center Agent / Kundenberater (m/w/d)
Call Center Agent / Kundenberater (m/w/d)
Concentrix Management Holding B.V. & Co. KG
Duisburg, Düsseldorf, Frankfurt, Halle, Hamm, Leipzig, Nürnberg, Osnabrück, Schwerin, Wuppertal
Wir sind ein technologieorientiertes Customer-Experience-Unternehmen, das für unsere Mitarbeitenden, für unsere Auftraggeber und deren Kunden und Kundinnen bahnbrechende Kundenerlebnisse schafft. * Concentrix Management Holding B.V. & Co. KG
Wir sind ein technologieorientiertes Customer-Experience-Unternehmen, das für unsere Mitarbeitenden, für unsere Auftraggeber und deren Kunden und Kundinnen bahnbrechende Kundenerlebnisse schafft. * Concentrix Management Holding B.V. & Co. KG
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. This role is at the intersection of strategy, technology, and relationship management, ensuring customers realize the full value of their SAP investments while positioning the organization for sustained growth. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Solution Sales Expert (f/m/d) combines deep SAP expertise, business acumen, and end-to-end solution knowledge to drive LoB cloud revenue, customer succ
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. This role is at the intersection of strategy, technology, and relationship management, ensuring customers realize the full value of their SAP investments while positioning the organization for sustained growth. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Solution Sales Expert (f/m/d) combines deep SAP expertise, business acumen, and end-to-end solution knowledge to drive LoB cloud revenue, customer succ
NEU
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You want to make your mark in Key Account Management and thrive in a collaborative, international team. If you're passionate about building strong customer relationships and driving results, this could be your next step! * Manage Label Wet Shave products for customers in Northeast Europe (Austria, Switzerland, Germany, Netherlands, Belgium). * Understand customer strategy and organisation, develop contacts at multiple levels, and support strategic sales orientation for your line manager. * Achieve annual business plans and forecasts (volume and financial) through proactive engagement with customers. * Monitor customer, market, and performance; make recommendations to improve profitability. * Track and update customer conditions regularly. * Deliver pr
You want to make your mark in Key Account Management and thrive in a collaborative, international team. If you're passionate about building strong customer relationships and driving results, this could be your next step! * Manage Label Wet Shave products for customers in Northeast Europe (Austria, Switzerland, Germany, Netherlands, Belgium). * Understand customer strategy and organisation, develop contacts at multiple levels, and support strategic sales orientation for your line manager. * Achieve annual business plans and forecasts (volume and financial) through proactive engagement with customers. * Monitor customer, market, and performance; make recommendations to improve profitability. * Track and update customer conditions regularly. * Deliver pr
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Global Head of Quality (m/f/x)
Global Head of Quality (m/f/x)
Interroll Holding GmbH
Wermelskirchen, Hückelhoven
Teilweise Home-Office
Minimum of 5 years' management and leadership experience in a comparable role in Quality * Lead major, cross-functional problem-solving initiatives (utilizing methodologies like 8D) for critical field failures or customer escalations, driving to root cause and permanent correction. * Develop and execute a global quality management strategy, including qualification, audit, performance monitoring, and development programs. * Provide People Management with ethical leadership * Strong identification with our corporate values: Long-term thinking, Committed to excellence, Always respectful, Passionate about customers
Minimum of 5 years' management and leadership experience in a comparable role in Quality * Lead major, cross-functional problem-solving initiatives (utilizing methodologies like 8D) for critical field failures or customer escalations, driving to root cause and permanent correction. * Develop and execute a global quality management strategy, including qualification, audit, performance monitoring, and development programs. * Provide People Management with ethical leadership * Strong identification with our corporate values: Long-term thinking, Committed to excellence, Always respectful, Passionate about customers
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This position bridges international trade, management, and customer success ensuring that global sourcing translates into local value. Regardless of our market position, we remain true to our roots as a medium-sized, family-run company and are aware of our responsibility to over 30,000 employees across Europe and our long-standing customers. * Understand local customer needs and translate them into tailored supply chain and product solutions * Support management in scaling up international business and exploring new regions * 5+ years of professional experience in international procurement/ global import and/or sales * Strong understanding of project management on the procurement side * Flat hierarchies and direct reporting to senior management
This position bridges international trade, management, and customer success ensuring that global sourcing translates into local value. Regardless of our market position, we remain true to our roots as a medium-sized, family-run company and are aware of our responsibility to over 30,000 employees across Europe and our long-standing customers. * Understand local customer needs and translate them into tailored supply chain and product solutions * Support management in scaling up international business and exploring new regions * 5+ years of professional experience in international procurement/ global import and/or sales * Strong understanding of project management on the procurement side * Flat hierarchies and direct reporting to senior management
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Proven team management experience * Minimum 5 years of experience in customer service - Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein. At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries
Proven team management experience * Minimum 5 years of experience in customer service - Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein. At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive Business Technology Platform specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer rela
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. The Senior Solution Sales Executive (f/m/d) (SSE) partners with the end-to-end account owner to drive Business Technology Platform specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success. * Manage customer rela
Understand field and customer user experiences to be able to make informed decisions - 2+ years multifaceted project management experience A trusted partner at more than two million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $14 billion and 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. Eager to work for a market leading company where your own succ
Understand field and customer user experiences to be able to make informed decisions - 2+ years multifaceted project management experience A trusted partner at more than two million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $14 billion and 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. Eager to work for a market leading company where your own succ
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Schnelle Bewerbung
ideally experience in release management (version management with Git/SVN) We always integrate the latest standards for our customers and supplement smart processes in the infrastructure. * Responsibility for the exchange of experience within the development team * Completed training, a degree or comparable practical experience * 2-3 years of experience in web development * good knowledge of HTML and CSS - experience with Twig (Symfony) and/or SCSS does not hurt - We want you to experience the highlight of your career at ituma!
ideally experience in release management (version management with Git/SVN) We always integrate the latest standards for our customers and supplement smart processes in the infrastructure. * Responsibility for the exchange of experience within the development team * Completed training, a degree or comparable practical experience * 2-3 years of experience in web development * good knowledge of HTML and CSS - experience with Twig (Symfony) and/or SCSS does not hurt - We want you to experience the highlight of your career at ituma!
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Marketing Project / Product Manager – E-Logbook
Marketing Project / Product Manager – E-Logbook
PAJ UG (haftungsbeschränkt)
Windeck
Teilweise Home-Office
Experience in product management and/or marketing, ideally in telematics, GPS tracking, or software solutions. Work Experience: Experience in marketing and product management * Identify new target audiences and market opportunities to expand our customer base. We are looking for someone with a firm understanding of common project management principles as well as marketing. In other words, to be an effective marketing project manager at PAJ GPS, you'll need a combination of marketing skills and project management skills. * Project management skills – ability to coordinate across multiple teams. * Prior experience working with B2B clients and familiarity with SaaS or hardware products.
Experience in product management and/or marketing, ideally in telematics, GPS tracking, or software solutions. Work Experience: Experience in marketing and product management * Identify new target audiences and market opportunities to expand our customer base. We are looking for someone with a firm understanding of common project management principles as well as marketing. In other words, to be an effective marketing project manager at PAJ GPS, you'll need a combination of marketing skills and project management skills. * Project management skills – ability to coordinate across multiple teams. * Prior experience working with B2B clients and familiarity with SaaS or hardware products.
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Werkstudent:in Growth & Sales Development (w/m/x) - Teilzeit 20h/Woche
Werkstudent:in Growth & Sales Development (w/m/x) - Teilzeit 20h/Woche
Pimcore Deutschland GmbH
Langenfeld
Teilweise Home-Office
Pimcore ist die weltweit führende Open-Core-Plattform für Datenmanagement und digitale Erlebnisse. Von unseren Mission Control Center in Salzburg und darüber hinaus starten wir täglich in neue Daten- und Experience-Universen – gemeinsam mit Pimconauten vor Ort und remote weltweit. * A/B-Tests unterstützen und kontinuierliche Verbesserungen entlang der Customer Journey begleiten * Erste Erfahrungen im Business Development, Projektmanagement oder Vertrieb (z. B. durch Praktika oder studentische Organisationen) * Hohe Affinität zu Projektmanagement, unternehmerischem Denken und Plattform-Geschäftsmodellen
Pimcore ist die weltweit führende Open-Core-Plattform für Datenmanagement und digitale Erlebnisse. Von unseren Mission Control Center in Salzburg und darüber hinaus starten wir täglich in neue Daten- und Experience-Universen – gemeinsam mit Pimconauten vor Ort und remote weltweit. * A/B-Tests unterstützen und kontinuierliche Verbesserungen entlang der Customer Journey begleiten * Erste Erfahrungen im Business Development, Projektmanagement oder Vertrieb (z. B. durch Praktika oder studentische Organisationen) * Hohe Affinität zu Projektmanagement, unternehmerischem Denken und Plattform-Geschäftsmodellen
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Schnelle Bewerbung
Contacting customers to arrange appointments and preparing quotations. * Processing customer feedback and coordinating further actions. * Time tracking and task management system administration. * Minimum 1 year of professional experience in the field of position,
Contacting customers to arrange appointments and preparing quotations. * Processing customer feedback and coordinating further actions. * Time tracking and task management system administration. * Minimum 1 year of professional experience in the field of position,
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Durch datenbasierte Analysen und kontinuierliches Testing verbesserst du die Customer Journey und erhöhst die Conversion Rates nachhaltig. * KPIs hast du stets im Blick: Du führst ein transparentes Reporting für Umsatz, Conversion, Traffic und User Experience. Dabei bringst du Erfahrung im strategischen Aufbau und Management von Agentic Commerce mit.
Durch datenbasierte Analysen und kontinuierliches Testing verbesserst du die Customer Journey und erhöhst die Conversion Rates nachhaltig. * KPIs hast du stets im Blick: Du führst ein transparentes Reporting für Umsatz, Conversion, Traffic und User Experience. Dabei bringst du Erfahrung im strategischen Aufbau und Management von Agentic Commerce mit.
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Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. * Provide administrative support to the management team of BRP Germany by doing the pre-accounting of all incoming invoices, tracking the company cars, handle requests of German authorities and record management. * Responsible for office management: coordinate with facility manager, order office supplies, ensure intact office equipment & kitchen requirements and follow-up of the associated budgets. * Manage administrative projects from start to finish under the guidance of the management team * 2 to 10 years of experience in a commercial/finance office environment
Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. * Provide administrative support to the management team of BRP Germany by doing the pre-accounting of all incoming invoices, tracking the company cars, handle requests of German authorities and record management. * Responsible for office management: coordinate with facility manager, order office supplies, ensure intact office equipment & kitchen requirements and follow-up of the associated budgets. * Manage administrative projects from start to finish under the guidance of the management team * 2 to 10 years of experience in a commercial/finance office environment
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Strategic Program Manager Global Industrial Business Operations (m|f|d)
Strategic Program Manager Global Industrial Business Operations (m|f|d)
Miltenyi Biotec B.V. & Co. KG
Bergisch Gladbach
You bring 3-5 years of solid experience in program or alliance management, with a proven track record of managing complex key account customer projects. * Drive strategic program management by orchestrating key components of Miltenyi Biotec's most critical industry partnerships in the Cell & Gene Therapy sector, enabling our Key Clients on their path toward successful commercialization. * Establish and lead end-to-end program governance, including internal cross-functional project meetings and regular customer check-ins, ensuring seamless information flow and full transparency for internal and external stakeholders across all workstreams (e.g., Business Development, R&D, Production, RA/QA). * Collaborate closely with Global Key Account Management and Business Developm
You bring 3-5 years of solid experience in program or alliance management, with a proven track record of managing complex key account customer projects. * Drive strategic program management by orchestrating key components of Miltenyi Biotec's most critical industry partnerships in the Cell & Gene Therapy sector, enabling our Key Clients on their path toward successful commercialization. * Establish and lead end-to-end program governance, including internal cross-functional project meetings and regular customer check-ins, ensuring seamless information flow and full transparency for internal and external stakeholders across all workstreams (e.g., Business Development, R&D, Production, RA/QA). * Collaborate closely with Global Key Account Management and Business Developm
IT Architect / Platform Owner (CRM- & Marketing-Plattformen) (m/w/d)
IT Architect / Platform Owner (CRM- & Marketing-Plattformen) (m/w/d)
Miltenyi Biotec B.V. & Co. KG
Bergisch Gladbach
Teilweise Home-Office
In dieser Rolle verantworten Sie den technischen Aufbau, die Integration und den Betrieb einer skalierbaren CRM-Plattform, die weltweit eingesetzt wird und unsere Customer-Experience-Strategie entscheidend prägt. Sie verfolgen Trends rund um Dynamics 365, AI und Prozessautomatisierung, bewerten neue Möglichkeiten und gestalten aktiv die zukünftige Ausrichtung unserer CRM- und Customer-Experience-Landschaft. Sie verantworten das Lizenz- und Kostenmanagement, steuern Support- und Eskalationsprozesse und stellen einen stabilen Plattformbetrieb sicher. * Erfahrung im Platform Ownership mit Budgetplanung, Lizenzmanagement und Steuerung von Serviceprozessen. * Sicheres Stakeholder-Management und die Fähigkeit, Business und IT zusammenzubringen.
In dieser Rolle verantworten Sie den technischen Aufbau, die Integration und den Betrieb einer skalierbaren CRM-Plattform, die weltweit eingesetzt wird und unsere Customer-Experience-Strategie entscheidend prägt. Sie verfolgen Trends rund um Dynamics 365, AI und Prozessautomatisierung, bewerten neue Möglichkeiten und gestalten aktiv die zukünftige Ausrichtung unserer CRM- und Customer-Experience-Landschaft. Sie verantworten das Lizenz- und Kostenmanagement, steuern Support- und Eskalationsprozesse und stellen einen stabilen Plattformbetrieb sicher. * Erfahrung im Platform Ownership mit Budgetplanung, Lizenzmanagement und Steuerung von Serviceprozessen. * Sicheres Stakeholder-Management und die Fähigkeit, Business und IT zusammenzubringen.
Product Manager / Portfolio Expert (m|f|d) Immuno-Oncology
Product Manager / Portfolio Expert (m|f|d) Immuno-Oncology
Miltenyi Biotec B.V. & Co. KG
Bergisch Gladbach
Teilweise Home-Office
You channel customer feedback to technical product management and R&D, ensuring our innovations are aligned with real-world needs and target applications. * You have at least several years of proven experience in Sales, Marketing or other customer-oriented roles within the industry. * You act as a close and trusted partner to customers and key opinion leaders (KOLs), cultivating a deep understanding of customer needs and emerging market trends in biopharma. * You take ownership of building strong relationships with designated key customer accounts and proactively support their application-specific goals. * You collaborate closely with global and local teams across Sales, Marketing Communications, Business Development, Digital Marketing, and campaign <
You channel customer feedback to technical product management and R&D, ensuring our innovations are aligned with real-world needs and target applications. * You have at least several years of proven experience in Sales, Marketing or other customer-oriented roles within the industry. * You act as a close and trusted partner to customers and key opinion leaders (KOLs), cultivating a deep understanding of customer needs and emerging market trends in biopharma. * You take ownership of building strong relationships with designated key customer accounts and proactively support their application-specific goals. * You collaborate closely with global and local teams across Sales, Marketing Communications, Business Development, Digital Marketing, and campaign <
Your background includes substantial experience in quality management within the pharmaceutical industry. This role requires a proactive approach to maintenance management and a commitment to operational excellence in a highly regulated environment. * With a confident and professional demeanor, you communicate fluently in both English and German, fostering productive relationships with internal stakeholders, customers, and suppliers. * Flexible on-site work: Enable time management on your terms
Your background includes substantial experience in quality management within the pharmaceutical industry. This role requires a proactive approach to maintenance management and a commitment to operational excellence in a highly regulated environment. * With a confident and professional demeanor, you communicate fluently in both English and German, fostering productive relationships with internal stakeholders, customers, and suppliers. * Flexible on-site work: Enable time management on your terms
You are highly organized, proactive, and results-driven, with experience in managing customer projects and events; you speak fluent English, enjoy working in international teams, and are willing to travel up to 30 * You will identify customer challenges and needs across academia and industry to create targeted marketing strategies for diverse customer segments. * You will build strong relationships with customers and key opinion leaders, contribute to strategic marketing initiatives, and support long-term business planning for LVV and - You bring at least several years of experience in R&D, sales, or marketing within a life sciences company, with a proven track record in product development, marketing, and revenue growth for complex portfolios. * Your strong business
You are highly organized, proactive, and results-driven, with experience in managing customer projects and events; you speak fluent English, enjoy working in international teams, and are willing to travel up to 30 * You will identify customer challenges and needs across academia and industry to create targeted marketing strategies for diverse customer segments. * You will build strong relationships with customers and key opinion leaders, contribute to strategic marketing initiatives, and support long-term business planning for LVV and - You bring at least several years of experience in R&D, sales, or marketing within a life sciences company, with a proven track record in product development, marketing, and revenue growth for complex portfolios. * Your strong business
You hold an advanced degree in Life Sciences, Engineering, or Informatics and have experience in product management, ideally with a focus on software-related topics. * As Product Manager (m|f|d), you will drive the software roadmap including an innovative manufacturing orchestration and workflow management solution tailored to Cell and Gene Therapy production. * You will collaborate cross-functionally with software development, engineering, services, sales, and QA to ensure customer satisfaction. * You will maintain close contact with our customers and serve as their voice within the * Flexible work: Enable time management on your terms
You hold an advanced degree in Life Sciences, Engineering, or Informatics and have experience in product management, ideally with a focus on software-related topics. * As Product Manager (m|f|d), you will drive the software roadmap including an innovative manufacturing orchestration and workflow management solution tailored to Cell and Gene Therapy production. * You will collaborate cross-functionally with software development, engineering, services, sales, and QA to ensure customer satisfaction. * You will maintain close contact with our customers and serve as their voice within the * Flexible work: Enable time management on your terms
Having completed your PhD in Biology, Biochemistry, Medicine, or a related field, you ideally possess several years of product development experience within the pharmaceutical or biotech industry, along with proven project management skills. You will work closely with management and to determine the scope, content schedule and budget of the project. In addition, you will be the first point of contact for external customers and other stakeholders and ensure the flow of information to all parties involved. * In close collaboration with management and , you will define the project's scope, content, timeline, resources and budget. You will also serve as the primary contact for the stakeholders and customers, ensuring a steady flow of information to all parties involved. *
Having completed your PhD in Biology, Biochemistry, Medicine, or a related field, you ideally possess several years of product development experience within the pharmaceutical or biotech industry, along with proven project management skills. You will work closely with management and to determine the scope, content schedule and budget of the project. In addition, you will be the first point of contact for external customers and other stakeholders and ensure the flow of information to all parties involved. * In close collaboration with management and , you will define the project's scope, content, timeline, resources and budget. You will also serve as the primary contact for the stakeholders and customers, ensuring a steady flow of information to all parties involved. *
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Leiter / Manager Customer Service & Reklamationsmanagement DACH (m/w/d)
Leiter / Manager Customer Service & Reklamationsmanagement DACH (m/w/d)
Etex Germany Exteriors GmbH
Ratingen
Teilweise Home-Office
Als Customer Service Manager DACH verantworten Sie die Order-to-Cash-Prozesse inklusive Reklamationsmanagement für unsere Marken Siniat und Promat in der DACH-Region. * Führung und Entwicklung des Customer-Service- & Reklamationsteams (ca. 15 Mitarbeitende) * Ausgewogenheit von Prozessoptimierung, Kostenmanagement und Mehrwertsteigerung durch Service * Stärke im Projektmanagement sowie in der Realisierung von Prozessoptimierungen * Ausgewiesene Kompetenz im People Management * Hervorragende Fähigkeiten in Kommunikation, Problemlösung und Veränderungsmanagement
Als Customer Service Manager DACH verantworten Sie die Order-to-Cash-Prozesse inklusive Reklamationsmanagement für unsere Marken Siniat und Promat in der DACH-Region. * Führung und Entwicklung des Customer-Service- & Reklamationsteams (ca. 15 Mitarbeitende) * Ausgewogenheit von Prozessoptimierung, Kostenmanagement und Mehrwertsteigerung durch Service * Stärke im Projektmanagement sowie in der Realisierung von Prozessoptimierungen * Ausgewiesene Kompetenz im People Management * Hervorragende Fähigkeiten in Kommunikation, Problemlösung und Veränderungsmanagement
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Standorte
- Wuppertal
- Leverkusen
- Bergisch Gladbach
- Solingen
- Ratingen
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- Troisdorf
- Langenfeld, Nordrhein-Westfalen
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- Meckenheim, Nordrhein-Westfalen
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- Wiehl
- Europa
- Westliches Europa
- Westdeutschland
- Nordrhein-Westfalen
- Bergisches Land