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                            971 Treffer für Technical Customer Success Manager Jobs

                            IAM Technical Customer Success Manager (w/m/d)

                            IAM Factory AG
                            Mainz
                            Teilweise Home-Office
                            50000 - 70000 / (geschätzt für Vollzeit)
                            Tauche ein in die Rolle des „IAM Technical Customer Success Managers“ (w/m/d), koordiniere von Erstkontakt bis Projektabschluss und sei auch langfristig Ansprechperson für unsere Kunden.
                            Tauche ein in die Rolle des „IAM Technical Customer Success Managers“ (w/m/d), koordiniere von Erstkontakt bis Projektabschluss und sei auch langfristig Ansprechperson für unsere Kunden.
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                            Noch nichts dabei? Es gibt 970 weitere Jobs, die zu deiner Suche passen könnten

                            Deine Mission: Als Customer Success Manager (m/w/d) führst du unsere Kunden durch das Onboarding und entwickelst die Bestandskundenbetreuung weiter: Du erkennst, wo Kunden mehr aus KEVOX herausholen können, und begleitest sie dorthin. * Erfahrung in Customer Success, Kundenbetreuung, Kundenservice, Key Account Management, Vertrieb oder einem serviceorientierten Umfeld. * Echte Schnittstelle: Du arbeitest nicht im Silo, sondern direkt mit Vertrieb, Entwicklung und Technical Support zusammen
                            Deine Mission: Als Customer Success Manager (m/w/d) führst du unsere Kunden durch das Onboarding und entwickelst die Bestandskundenbetreuung weiter: Du erkennst, wo Kunden mehr aus KEVOX herausholen können, und begleitest sie dorthin. * Erfahrung in Customer Success, Kundenbetreuung, Kundenservice, Key Account Management, Vertrieb oder einem serviceorientierten Umfeld. * Echte Schnittstelle: Du arbeitest nicht im Silo, sondern direkt mit Vertrieb, Entwicklung und Technical Support zusammen
                            mehr

                            Customer Solution Manager (m/f/d)

                            Quantum-Systems GmbH
                            Gilching
                            Teilweise Home-Office
                            50000 - 80000 / (geschätzt für Vollzeit)
                            In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. You support Technical Support in prioritising and assessing customer-critical service cases. * Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support * A strong ability to communicate technical content clearly and in a customer-oriented manner, while capturing complex customer requirements in a structured way - In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the trans
                            In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. You support Technical Support in prioritising and assessing customer-critical service cases. * Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support * A strong ability to communicate technical content clearly and in a customer-oriented manner, while capturing complex customer requirements in a structured way - In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the trans
                            mehr

                            Customer Project Manager (all genders welcome) - Upstream Optimization

                            Rosenxt Group
                            Wietmarschen-Lohne
                            Teilweise Home-Office
                            65000 - 80000 / (geschätzt für Vollzeit)
                            Working at the interface of the customer, our technical/product teams and sales, you ensure that our AI-driven, real-time production and reservoir optimization solutions built on clamp-on multiphase flow sensing and top-down reservoir modelling are implemented on time, on budget, and deliver production and recovery gains to our customers. * Provide structured field and customer feedback (technical performance, operational constraints, competitive intelligence). * Proven track record managing complex, technical, customer-facing projects — ideally involving digital oilfield, real-time monitoring, or data-driven optimization solutions. * Act as the primary point of contact for the customer from contract handover through implementation, v
                            Working at the interface of the customer, our technical/product teams and sales, you ensure that our AI-driven, real-time production and reservoir optimization solutions built on clamp-on multiphase flow sensing and top-down reservoir modelling are implemented on time, on budget, and deliver production and recovery gains to our customers. * Provide structured field and customer feedback (technical performance, operational constraints, competitive intelligence). * Proven track record managing complex, technical, customer-facing projects — ideally involving digital oilfield, real-time monitoring, or data-driven optimization solutions. * Act as the primary point of contact for the customer from contract handover through implementation, v
                            mehr

                            Head of Customer Delivery

                            Circonomit GmbH
                            Köln
                            60000 - 90000 / (geschätzt für Vollzeit)
                            Schnelle Bewerbung
                            You are the person who owns customer success hands-on in the delivery and manages every process step E2E in the value creation: you lead the development projects, you are the face to the customer, and you understand the use cases deeply to drive the solution yourself and implement it with the researchers at the customers. This role owns the customers success and the commercial outcome by creating sustainable long-term value by delivery the right things. Where two of us could run the same customer success through product and delivery, we split it by fit or by workload and move on. * You read a P&L, talk OEE and inventory versus service level with a plant manager, and keep the customer delighted while y
                            You are the person who owns customer success hands-on in the delivery and manages every process step E2E in the value creation: you lead the development projects, you are the face to the customer, and you understand the use cases deeply to drive the solution yourself and implement it with the researchers at the customers. This role owns the customers success and the commercial outcome by creating sustainable long-term value by delivery the right things. Where two of us could run the same customer success through product and delivery, we split it by fit or by workload and move on. * You read a P&L, talk OEE and inventory versus service level with a plant manager, and keep the customer delighted while y
                            mehr

                            Key Account Manager (m/w/d)

                            Randstad Deutschland GmbH & Co. KG
                            Mönchengladbach
                            50000 - 80000 / (geschätzt für Vollzeit)
                            Advising customers on suitable (technical) solutions and presenting the extensive product portfolio - Key Account Manager (m/f/d) * Europe-wide support, development, and maintenance of customer relationships * Targeted search for new market potential and active approach of construction companies as well as to acquire new customers * A Bachelor's degree or an equivalent qualification, ideally with a technical background * A base salary combined with a variable bonus plan that rewards your personal sales success
                            Advising customers on suitable (technical) solutions and presenting the extensive product portfolio - Key Account Manager (m/f/d) * Europe-wide support, development, and maintenance of customer relationships * Targeted search for new market potential and active approach of construction companies as well as to acquire new customers * A Bachelor's degree or an equivalent qualification, ideally with a technical background * A base salary combined with a variable bonus plan that rewards your personal sales success
                            mehr

                            International Key Account Manager/in (m/f/d)

                            PRCSS GmbH
                            bundesweit
                            Teilweise Home-Office
                            80000 - 100000 / (geschätzt für Vollzeit)
                            The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * A visible, purposeful role at the intersection of science, technology, and international commercial success. * International collaboration with customers and colleagues across the EU, the US, and parts of Asia.
                            The natural next step for Account Managers, Sales Managers, or Business Development Managers ready for an international customer environment * Support product evaluations and adoption together with technical and application teams, helping customers get the right solutions in place quickly. biotech, pharma, and CDMO customers across the EU and the US. * Build new and develop existing customer relationships in the Affinity Resins area – from first contact to lasting business partnerships. * Feed customer feedback and market insights back into the business to help shape future planning and commercial strategy. * A visible, purposeful role at the intersection of science, technology, and international commercial success. * International collaboration with customers and colleagues across the EU, the US, and parts of Asia.
                            mehr

                            Customer Solution Manager (m/f/d)

                            Quantum-Systems GmbH
                            Gilching bei München
                            Teilweise Home-Office
                            38000 - 65000 / (geschätzt für Vollzeit)
                            In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. * You support Technical Support in prioritising and assessing customer-critical service cases. * Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support * A strong ability to communicate technical content clearly and in a customer-oriented manner, while capturing complex customer requirements in a structured way - In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the tra
                            In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. * You support Technical Support in prioritising and assessing customer-critical service cases. * Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support * A strong ability to communicate technical content clearly and in a customer-oriented manner, while capturing complex customer requirements in a structured way - In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the tra
                            mehr
                            You are the technical face of our asset tracking platform towards our worldwide customer base. As an integral part of a global Customer Success team, you combine hands-on platform expertise with a strong feel for our customers' business processes, and you turn what you learn in the field into better products. * Act as the primary in customer meetings alongside Sales and PM, and build strong relationships with technical, operational and management stakeholders on the customer side * Deliver technical and operational training for customer teams, from end users to administrators and IT stakeholders * Validate our solutions in the field and at customer sites, identify technical problems and drive them to resolution * Good understanding of business processes and operational use cases, enabling you to discuss both technical capabilities and business value with customers
                            You are the technical face of our asset tracking platform towards our worldwide customer base. As an integral part of a global Customer Success team, you combine hands-on platform expertise with a strong feel for our customers' business processes, and you turn what you learn in the field into better products. * Act as the primary in customer meetings alongside Sales and PM, and build strong relationships with technical, operational and management stakeholders on the customer side * Deliver technical and operational training for customer teams, from end users to administrators and IT stakeholders * Validate our solutions in the field and at customer sites, identify technical problems and drive them to resolution * Good understanding of business processes and operational use cases, enabling you to discuss both technical capabilities and business value with customers
                            mehr
                            NEU

                            Senior Customer Success Manager, Moveworks

                            Service-now.com GmbH
                            Munich
                            Teilweise Home-Office
                            44000 - 63000 / (geschätzt für Vollzeit)
                            Schnelle Bewerbung
                            As a Senior Customer Success Manager on our EMEA team, you sit at the crossroads of innovation, enterprise scale, and real-world impact. You are helping define how AI shows up in everyday work — and how customer success is built in a region that's still being shaped. * Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience * Act as the voice of the customer internally, sharing insights, feedback, and success stories * 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within SaaS * A builder's track record: you've created customer success motions, playboo
                            As a Senior Customer Success Manager on our EMEA team, you sit at the crossroads of innovation, enterprise scale, and real-world impact. You are helping define how AI shows up in everyday work — and how customer success is built in a region that's still being shaped. * Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience * Act as the voice of the customer internally, sharing insights, feedback, and success stories * 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within SaaS * A builder's track record: you've created customer success motions, playboo
                            mehr

                            Customer Success Manager (m/w/d)

                            b4value.net GmbH
                            Kaiserslautern
                            35000 - 51000 / (geschätzt für Vollzeit)
                            Schnelle Bewerbung
                            * b4value.net GmbH * Kaiserslautern * Feste Anstellung * Vollzeit Schnelle Bewerbung Ihre Aufgaben Was wir erwarten Was wir bieten * Eine Unternehmenskultur, die für Menschen mit hohen Potentialen exzellente Möglichkeiten bereit hält * Die vielfach beschworenen flachen Hierarchien sind bei b4 eine täglich gelebte Realität * Flexible Arbeitszeiten für eigenverantwortliches Arbeiten * Eine moderne Ausstattung, offene Räume und eine konsequent auf Kommunikation ausgelegte Firmenstruktur * Ein angenehmes Arbeitsklima in einem motivierten und dynamischen Team
                            * b4value.net GmbH * Kaiserslautern * Feste Anstellung * Vollzeit Schnelle Bewerbung Ihre Aufgaben Was wir erwarten Was wir bieten * Eine Unternehmenskultur, die für Menschen mit hohen Potentialen exzellente Möglichkeiten bereit hält * Die vielfach beschworenen flachen Hierarchien sind bei b4 eine täglich gelebte Realität * Flexible Arbeitszeiten für eigenverantwortliches Arbeiten * Eine moderne Ausstattung, offene Räume und eine konsequent auf Kommunikation ausgelegte Firmenstruktur * Ein angenehmes Arbeitsklima in einem motivierten und dynamischen Team
                            mehr
                            Schnelle Bewerbung
                            About the Role As a Strategic Customer Success Manager, you will be the commercial and strategic lead for a dedicated cohort of customers. The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone, everywhere. You will be responsible for ensuring that SimScale is not just a tool, but a critical driver of our customers' product development success. * The Experience: 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management). You will join a team where Customer Success is recognized a
                            About the Role As a Strategic Customer Success Manager, you will be the commercial and strategic lead for a dedicated cohort of customers. The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone, everywhere. You will be responsible for ensuring that SimScale is not just a tool, but a critical driver of our customers' product development success. * The Experience: 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management). You will join a team where Customer Success is recognized a
                            mehr
                            Schnelle Bewerbung
                            Als Senior Customer Success Manager (m/w/d) übernimmst Du bei FactFinder ein eigenes Portfolio namhafter eCommerce-Kunden und verantwortest deren Entwicklung von Adoption und Value Realization bis zu Renewal und Expansion. * Team & Reporting: CS-Team mit klar definierten Senioritätsleveln, Reporting an die Customer Success * Aufbau statt Verwaltung: Du entwickelst Playbooks, Prozesse, Reporting und Workflows weiter und gestaltest unsere Customer-Success-Strukturen aktiv mit. * Mehrjährige Erfahrung in der eigenständigen Betreuung anspruchsvoller B2B-SaaS-Kunden im Customer Success, Account Management oder einem kundenorientierten SaaS-, Digital- oder Technology-Consulting-Umfeld. * Value- und kommerzielles Denken: Du
                            Als Senior Customer Success Manager (m/w/d) übernimmst Du bei FactFinder ein eigenes Portfolio namhafter eCommerce-Kunden und verantwortest deren Entwicklung von Adoption und Value Realization bis zu Renewal und Expansion. * Team & Reporting: CS-Team mit klar definierten Senioritätsleveln, Reporting an die Customer Success * Aufbau statt Verwaltung: Du entwickelst Playbooks, Prozesse, Reporting und Workflows weiter und gestaltest unsere Customer-Success-Strukturen aktiv mit. * Mehrjährige Erfahrung in der eigenständigen Betreuung anspruchsvoller B2B-SaaS-Kunden im Customer Success, Account Management oder einem kundenorientierten SaaS-, Digital- oder Technology-Consulting-Umfeld. * Value- und kommerzielles Denken: Du
                            mehr
                            You own an existing client portfolio across media agencies and brand-direct relationships, working in a hybrid approach with both client-facing and technical/ operational responsibilities. * You have 1-3 years of experience in client success, account management, client development or a similar function within the programmatic/data/ad agency field. * Delivering exceptional customer experience and services is in your DNA.
                            You own an existing client portfolio across media agencies and brand-direct relationships, working in a hybrid approach with both client-facing and technical/ operational responsibilities. * You have 1-3 years of experience in client success, account management, client development or a similar function within the programmatic/data/ad agency field. * Delivering exceptional customer experience and services is in your DNA.
                            mehr
                            As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare's solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success. * Lead and mentor the UK Client Success team, fostering a high-performance and collaborative environment, while managing the performance and development of direct reports. * Identify upsell and cross-sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth. * Track and analyse key client success metrics, providing regular updates to internal teams and clients. * Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organ
                            As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare's solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success. * Lead and mentor the UK Client Success team, fostering a high-performance and collaborative environment, while managing the performance and development of direct reports. * Identify upsell and cross-sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth. * Track and analyse key client success metrics, providing regular updates to internal teams and clients. * Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organ
                            mehr
                            Schnelle Bewerbung
                            Mehrjähriger Erfahrung als Technical Account Manager, Strategic Customer Success Manager oder Enterprise Account Manager im Cloud-, Hosting- oder Infrastrukturumfeld - Wir suchen zum nächstmöglichen Zeitpunkt in Vollzeit und unbefristet eine:n Lead Technical Account Manager – Cloud Infrastructure & Strategic Accounts (all genders). Die Position verbindet strategische Kundenentwicklung, technische Infrastrukturberatung, Teamführung und den weiteren Ausbau unseres Key-Account- und Customer-Success-Setups. * Du entwickelst gemeinsam mit Product, Operations und Support ein skalierbares Key-Account- und Customer-Success-Setup weiter.
                            Mehrjähriger Erfahrung als Technical Account Manager, Strategic Customer Success Manager oder Enterprise Account Manager im Cloud-, Hosting- oder Infrastrukturumfeld - Wir suchen zum nächstmöglichen Zeitpunkt in Vollzeit und unbefristet eine:n Lead Technical Account Manager – Cloud Infrastructure & Strategic Accounts (all genders). Die Position verbindet strategische Kundenentwicklung, technische Infrastrukturberatung, Teamführung und den weiteren Ausbau unseres Key-Account- und Customer-Success-Setups. * Du entwickelst gemeinsam mit Product, Operations und Support ein skalierbares Key-Account- und Customer-Success-Setup weiter.
                            mehr

                            Junior Customer Success Specialist (m/f/x)

                            simplydelivery GmbH
                            Berlin
                            Teilweise Home-Office
                            32000 - 48000 / (geschätzt für Vollzeit)
                            The Junior Customer Success Manager keeps single-store restaurants live, transacting and growing on SIDES. It is the entry point into Customer Success. * Answer customer success enquiries on the book in Zoho Desk and the CRM, and route pure support issues to Support without taking them over * First experience in a customer-facing role: customer success, account management, inside sales, support or hospitality - The role works a large book of scaled accounts, mostly through campaigns and signals rather than scheduled calls, and steps in personally when something moves: a store goes silent, a termination arrives, a customer becomes eligible for an upgrade. * Help customers adopt the modules they already pay for * Contact every customer in the book whose termination arrives, within two working days, and document the reason * Run the first save conversation using the save
                            The Junior Customer Success Manager keeps single-store restaurants live, transacting and growing on SIDES. It is the entry point into Customer Success. * Answer customer success enquiries on the book in Zoho Desk and the CRM, and route pure support issues to Support without taking them over * First experience in a customer-facing role: customer success, account management, inside sales, support or hospitality - The role works a large book of scaled accounts, mostly through campaigns and signals rather than scheduled calls, and steps in personally when something moves: a store goes silent, a termination arrives, a customer becomes eligible for an upgrade. * Help customers adopt the modules they already pay for * Contact every customer in the book whose termination arrives, within two working days, and document the reason * Run the first save conversation using the save
                            mehr

                            Key Account Manager (m/w/d)

                            Mitel Deutschland GmbH
                            München
                            Teilweise Home-Office
                            50000 - 70000 / (geschätzt für Vollzeit)
                            Technical affinity and the ability to translate complex customer requirements into solutions - At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in the Direct Sales Industrie Team. * Positioning the relevant portfolio to provide sustainable support for customer goals * Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross-selling potential * De
                            Technical affinity and the ability to translate complex customer requirements into solutions - At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in the Direct Sales Industrie Team. * Positioning the relevant portfolio to provide sustainable support for customer goals * Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross-selling potential * De
                            mehr
                            NEU

                            CRM Campaign Managers (Talent Pool) (div/f/m)

                            Dept Germany Marketing Holding GmbH
                            Berlin; Germany
                            Teilweise Home-Office
                            36000 - 52000 / (geschätzt für Vollzeit)
                            Whether you're looking to kick-start your campaign management career, are a hands-on CRM specialist, or a seasoned Marketing Manager with campaign strategy and leadership experience, we would love to hear from you. Sitting at the intersection of campaign strategy, CRM execution, marketing technology, and creative production, you will be responsible for how the client presents itself to customers across owned channels (email, push, onsite, in-app, landing pages). * Optimise campaign personalisation, audience targeting, and segmentation to maximise engagement and commercial performance across customer segments. * Troubleshoot technical campaign setups (data accuracy, dynamic tags, targeting logic, link rendering) to ensure high-quality, on-time delivery. * Maintain an understanding ofClient brand, strat
                            Whether you're looking to kick-start your campaign management career, are a hands-on CRM specialist, or a seasoned Marketing Manager with campaign strategy and leadership experience, we would love to hear from you. Sitting at the intersection of campaign strategy, CRM execution, marketing technology, and creative production, you will be responsible for how the client presents itself to customers across owned channels (email, push, onsite, in-app, landing pages). * Optimise campaign personalisation, audience targeting, and segmentation to maximise engagement and commercial performance across customer segments. * Troubleshoot technical campaign setups (data accuracy, dynamic tags, targeting logic, link rendering) to ensure high-quality, on-time delivery. * Maintain an understanding ofClient brand, strat
                            mehr
                            NEU

                            Key Account Manager

                            Mitel Deutschland GmbH
                            Berlin
                            Teilweise Home-Office
                            43000 - 61000 / (geschätzt für Vollzeit)
                            Technical affinity and the ability to translate complex customer requirements into solutions - At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in the northern German states in our public team. * Positioning the relevant portfolio to provide sustainable support for customer goals * Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross-selling
                            Technical affinity and the ability to translate complex customer requirements into solutions - At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in the northern German states in our public team. * Positioning the relevant portfolio to provide sustainable support for customer goals * Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross-selling
                            mehr

                            Key Account Manager

                            Axis Communications GmbH
                            Germany - Remote
                            41000 - 59000 / (geschätzt für Vollzeit)
                            You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * You work hand in hand with to strengthen the technical depth of your projects. * Ownership of some of our most strategic customer relationships - We know that diversity in groups creates a better working environment and promotes creativity — something that is fundamental to our success.
                            You partner with the Key Account Manager – End Customer to craft the best solutions and ensure strong alignment across our partner ecosystem. Axis Communications is looking for a strategic, relationship-driven Key Account Manager to take full ownership of a select portfolio of high-value, multi-site National Accounts across our North Germany territory. As a Key Account Manager, your role is strategic, long-term, and highly relationship-driven. * You work hand in hand with to strengthen the technical depth of your projects. * Ownership of some of our most strategic customer relationships - We know that diversity in groups creates a better working environment and promotes creativity — something that is fundamental to our success.
                            mehr
                            You'll bring the commercial judgement to validate the numbers, the process thinking to design better ways of working, and the technical and channel knowledge to lead the conversation when specialists aren't there. * Own the conversation on technology and data when technical specialists aren't present, and know when and how to bring them in. * Translate complex technical and commercial concepts into clear, compelling narratives for non-technical, senior audiences. * Enough technical fluency in martech, adtech, data and platforms to hold credible conversations with clients and when technical specialists aren't in the room.
                            You'll bring the commercial judgement to validate the numbers, the process thinking to design better ways of working, and the technical and channel knowledge to lead the conversation when specialists aren't there. * Own the conversation on technology and data when technical specialists aren't present, and know when and how to bring them in. * Translate complex technical and commercial concepts into clear, compelling narratives for non-technical, senior audiences. * Enough technical fluency in martech, adtech, data and platforms to hold credible conversations with clients and when technical specialists aren't in the room.
                            mehr

                            Client Solutions Director / Solution Design Architect

                            Oliver Agency - Oliver Marketing
                            Berlin, Germany
                            Teilweise Home-Office
                            48000 - 77000 / (geschätzt für Vollzeit)
                            You'll bring the commercial judgement to validate the numbers, the process thinking to design better ways of working, and the technical and channel knowledge to lead the conversation when specialists aren't there. * Own the conversation on technology and data when technical specialists aren't present, and know when and how to bring them in. * Translate complex technical and commercial concepts into clear, compelling narratives for non-technical, senior audiences. * Enough technical fluency in martech, adtech, data and platforms to hold credible conversations with clients and when technical specialists aren't in the room.
                            You'll bring the commercial judgement to validate the numbers, the process thinking to design better ways of working, and the technical and channel knowledge to lead the conversation when specialists aren't there. * Own the conversation on technology and data when technical specialists aren't present, and know when and how to bring them in. * Translate complex technical and commercial concepts into clear, compelling narratives for non-technical, senior audiences. * Enough technical fluency in martech, adtech, data and platforms to hold credible conversations with clients and when technical specialists aren't in the room.
                            mehr

                            Key Account Manager (m/f/x)

                            corporate benefits Germany GmbH
                            Berlin
                            40000 - 57000 / (geschätzt für Vollzeit)
                            Schnelle Bewerbung
                            As a Key Account Manager, you will play a vital role in further establishing corporate benefits in the Polish market. Our continuously growing portfolio of attractive offers, combined with the ability to redeem them both online and offline, has contributed significantly to our success. For our office in Wrocław, we are currently seeking a Key Account Manager (m/f/d) on a full-time basis. Together with our existing team, you will contribute to this by acquiring new customers and expanding and strategically developing your customer relationships. • Acquiring new customers • Strengthening and maintaining customer relationships • Strong customer focus and the ability to build and maintain customer relationships • A state-
                            As a Key Account Manager, you will play a vital role in further establishing corporate benefits in the Polish market. Our continuously growing portfolio of attractive offers, combined with the ability to redeem them both online and offline, has contributed significantly to our success. For our office in Wrocław, we are currently seeking a Key Account Manager (m/f/d) on a full-time basis. Together with our existing team, you will contribute to this by acquiring new customers and expanding and strategically developing your customer relationships. • Acquiring new customers • Strengthening and maintaining customer relationships • Strong customer focus and the ability to build and maintain customer relationships • A state-
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                            Customer Resolution Manager (m/w/d)

                            The Stepstone Group GmbH
                            Düsseldorf
                            Teilweise Home-Office
                            46000 - 51000 / (geschätzt für Vollzeit)
                            Anschreiben nicht erforderlich
                            Schnelle Bewerbung
                            In enger Zusammenarbeit mit Sales, Account Management und dem Customer Retention Manager im Save Desk trägst du dazu bei, Kundenbeziehungen zu stabilisieren, Kündigungen zu vermeiden und die Qualität unserer Prozesse kontinuierlich weiterzuentwickeln. * Du verfügst über mindestens vier Jahre relevante Berufserfahrung im B2B-Beschwerdemanagement, Customer Success, Sales, Service oder in einem vergleichbaren Bereich. Als Quality Manager – Complaint Resolution & Retention (m/w/d) übernimmst du eine zentrale Rolle bei der Lösung komplexer B2B-Kundenbeschwerden und der nachhaltigen Verbesserung unseres Kundenerlebnisses. * Du arbeitest eng mit dem Manager im Save Desk zusammen, um gefährdete Kundenbeziehungen zu stabilisieren und Rückgewinnungspotenziale zu erschließen.
                            In enger Zusammenarbeit mit Sales, Account Management und dem Customer Retention Manager im Save Desk trägst du dazu bei, Kundenbeziehungen zu stabilisieren, Kündigungen zu vermeiden und die Qualität unserer Prozesse kontinuierlich weiterzuentwickeln. * Du verfügst über mindestens vier Jahre relevante Berufserfahrung im B2B-Beschwerdemanagement, Customer Success, Sales, Service oder in einem vergleichbaren Bereich. Als Quality Manager – Complaint Resolution & Retention (m/w/d) übernimmst du eine zentrale Rolle bei der Lösung komplexer B2B-Kundenbeschwerden und der nachhaltigen Verbesserung unseres Kundenerlebnisses. * Du arbeitest eng mit dem Manager im Save Desk zusammen, um gefährdete Kundenbeziehungen zu stabilisieren und Rückgewinnungspotenziale zu erschließen.
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                            Was ist das Durchschnittsgehalt für Technical Customer Success Manager?

                            Durchschnittsgehalt pro Jahr
                            55.200 €

                            Das Durchschnittsgehalt für Technical Customer Success Manager liegt bei 55.200 €. Gehälter für Technical Customer Success Manager liegen im Bereich zwischen 46.500 € und 65.100 €.

                            FAQ zum Beruf Technical Customer Success Manager: Aufgaben, Gehalt, Karriere & Jobs

                            Was macht ein Technical Customer Success Manager?

                            Als Technical Customer Success Manager bist du die technische Schnittstelle zwischen deinem Unternehmen und den Kunden. Du sorgst dafür, dass Kunden die Software oder technische Lösung optimal nutzen und ihre Geschäftsziele damit erreichen. Dein Alltag umfasst technische Onboardings, bei denen du Kunden in die Plattform einführst, die Integration der Lösung in bestehende Systemlandschaften begleitest und bei technischen Herausforderungen kompetent berätst. Du analysierst Nutzungsdaten, um frühzeitig Probleme zu erkennen, entwickelst Use Cases für verschiedene Kundenszenarien und schulst Anwenderteams in Best Practices. Dabei arbeitest du eng mit Product, Engineering und Sales zusammen, um technisches Feedback in Produktverbesserungen einfließen zu lassen. Ein konkretes Beispiel: Wenn ein Kunde deine API nicht richtig implementieren kann, führst du ihn durch die technische Dokumentation, lieferst Code-Beispiele und testest gemeinsam die Integration, bis alles reibungslos läuft.

                            Welche Ausbildung braucht man als Technical Customer Success Manager?

                            Die meisten Technical Customer Success Manager haben ein abgeschlossenes Studium in Informatik, Wirtschaftsinformatik, Ingenieurwesen oder einem verwandten technischen Fachbereich. Alternativ öffnet dir auch eine Ausbildung zum Fachinformatiker für Anwendungsentwicklung oder Systemintegration die Tür zu diesem Beruf, wenn du sie mit entsprechender Praxiserfahrung kombinierst. Wichtiger als der formale Abschluss ist jedoch deine Kombination aus technischem Verständnis und Kundenkommunikation. Viele Quereinsteiger kommen aus dem technischen Support, aus DevOps-Rollen oder aus der Softwareentwicklung und haben sich durch ihre Arbeit mit Kunden die nötigen Skills angeeignet. Praktische Erfahrung mit APIs, Cloud-Plattformen, Datenbanken oder spezifischen Technologie-Stacks wiegt häufig schwerer als ein bestimmter Studienabschluss. Unternehmen legen besonders Wert darauf, dass du komplexe technische Zusammenhänge verstehst und gleichzeitig in der Lage bist, sie für nicht-technische Stakeholder verständlich zu erklären.

                            Welche Karrieremöglichkeiten gibt es im Beruf Technical Customer Success Manager?

                            Deine Karriere als Technical Customer Success Manager kann sich in mehrere Richtungen entwickeln. Der klassische Weg führt über Senior Technical Customer Success Manager zu Lead- oder Team-Lead-Positionen, in denen du ein Team von CSMs fachlich und strategisch führst. Von dort aus kannst du zum Head of Customer Success oder VP of Customer Success aufsteigen und die gesamte Customer-Success-Strategie verantworten. Alternativ spezialisierst du dich auf Solutions Engineering oder Solutions Architecture, wo du noch tiefer in die technische Beratung bei komplexen Enterprise-Deals einsteigst. Viele Technical Customer Success Manager wechseln auch ins Product Management, weil sie durch den täglichen Kundenkontakt ein ausgeprägtes Gespür für Produktanforderungen entwickelt haben. Weitere Optionen sind der Wechsel in die Professional Services Organisation, wo du als Technical Consultant strategische Implementierungsprojekte leitest, oder in den Pre-Sales-Bereich als Sales Engineer. Bei Unternehmen wie Salesforce, HubSpot oder Microsoft gibt es etablierte Karrierepfade mit klaren Entwicklungsstufen und Weiterbildungsprogrammen speziell für Customer-Success-Rollen.

                            Wo finde ich Jobs als Technical Customer Success Manager?

                            Die erfolgversprechendste Anlaufstelle für Technical Customer Success Manager Jobs ist Stepstone, wo täglich neue Positionen von Start-ups bis zu etablierten Tech-Konzernen veröffentlicht werden. Dort findest du detaillierte Stellenbeschreibungen mit Angaben zu Technologie-Stack, Kundenportfolio und Gehaltsrahmen. Zusätzlich lohnt sich der Blick auf LinkedIn Jobs, wo viele Tech-Unternehmen aktiv rekrutieren und du gleichzeitig dein Netzwerk für Direktansprachen nutzen kannst. Spezialisierte Plattformen wie StackOverflow Jobs oder GitHub Jobs sind besonders relevant, wenn du in der Developer-Tools- oder API-Branche arbeiten möchtest. Viele schnell wachsende SaaS-Unternehmen wie Stripe, Datadog oder Contentful veröffentlichen ihre Technical Customer Success Manager Positionen direkt auf ihren Karriereseiten. Ein proaktiver Ansatz zahlt sich aus: Folge Unternehmen, die dich interessieren, auf LinkedIn und tritt relevanten Communities wie der Customer Success Collective oder entsprechenden Slack-Gruppen bei, wo oft Jobs geteilt werden, bevor sie offiziell ausgeschrieben sind.

                            Welche Berufe passen noch zu dem Profil Technical Customer Success Manager?

                            Wenn dir die Arbeit als Technical Customer Success Manager gefällt, kommen mehrere verwandte Berufsfelder für dich infrage. Als Solutions Engineer arbeitest du noch technischer und unterstützt den Vertrieb bei der Demonstration und Anpassung komplexer Lösungen für potenzielle Großkunden. Der Customer Success Manager ohne expliziten Technical-Fokus eignet sich, wenn du stärker auf die strategische Kundenbeziehung und weniger auf die technische Implementierung setzen möchtest. Als Implementation Consultant oder Onboarding Specialist konzentrierst du dich vollständig auf die technische Einführungsphase neuer Kunden. Der Product Manager ist eine passende Alternative, wenn du das Kundenfeedback lieber in Produktentwicklung übersetzen möchtest statt direkt mit Kunden zu arbeiten. Auch Developer Advocate oder Developer Relations Manager sind naheliegend, besonders wenn du gerne technische Inhalte erstellst, auf Konferenzen sprichst und eine Community aufbaust. Technical Account Manager verbindet Kundenbetreuung mit technischer Beratung, meist für einen kleineren Kreis strategisch wichtiger Enterprise-Kunden mit höherem Umsatzvolumen.

                            Welche Arbeitgeber suchen Technical Customer Success Manager?

                            Technical Customer Success Manager werden vor allem von SaaS-Unternehmen und Cloud-Plattformen gesucht. Große Tech-Konzerne wie SAP, Salesforce, Microsoft, AWS und Google Cloud haben umfangreiche Customer-Success-Teams und bieten strukturierte Einstiegsmöglichkeiten mit exzellenten Weiterbildungsprogrammen. Scale-ups wie Personio, Celonis, Contentful oder Sentry bauen ihre Customer-Success-Organisationen kontinuierlich aus und bieten dir die Chance, Prozesse mitzugestalten. Besonders spannend sind Developer-Tools-Anbieter wie GitHub, GitLab, Atlassian oder Datadog, wo du mit technisch versierten Kunden auf Augenhöhe kommunizierst. Im Bereich Security-Software suchen Unternehmen wie CrowdStrike oder Snyk regelmäßig Technical Customer Success Manager. Auch klassische Softwarehäuser wie Adobe, Autodesk oder Oracle haben Customer-Success-Funktionen etabliert. E-Commerce-Plattformen wie Shopify oder Payment-Anbieter wie Stripe benötigen Technical Customer Success Manager, die Händler bei der technischen Integration unterstützen. Selbst Beratungshäuser wie Accenture oder Deloitte suchen für ihre Technologieberatung Profis mit Customer-Success-Background.