As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. In this role, you are responsible for the end-to-end experience of our customers in support and service – from the first contact to the final resolution. * End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection * Several years of experience in customer experience, service design, customer operations or a comparable field, ideally in a software, SaaS, or IT services context * A data-driven working style and the ability to use journey analytics, NPS feedback, and support data in a targeted way for prioritization and optimization * Development: Our in-house academy and a portfolio of external partners support your professional growth
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