Master Technology: Deep expertise in IT operations, service management (ITIL), and hybrid infrastructures, paired with hands-on proficiency in machine learning, NLP, and agentic AI. To further digitalize and transform our service landscape, we are strengthening our leadership team with a visionary and hands-on executive for digital service and AI-driven automation. * Shape the Vision: Shape and execute an AI-first strategy for digital service, closely collaborating with global Customer Care and to transform operations. * Turn Insights into Action: Translate business requirements into actionable roadmaps for AI, automation, and digital service capabilities, ensuring customer-centricity and measurable value. * Scale for Impact: Design and implement globally scalable, digital operating models across all service channels, harmonizing tools and data for efficiency and consistent user experience.
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