Customer relationship & escalation management As Customer Experience Partner, you will be the key contact for Gold and Silver customers, ensuring reliable, proactive and high-quality end-to-end service delivery. You will focus on managing customer relationships, driving escalations to resolution, and enabling smooth collaboration across commercial, logistics and customer service teams in a fast-paced, matrix environment. You act as a trusted for both customers and internal stakeholders, combining strong customer service expertise with a hands-on, solution-oriented mindset. This role is ideal for someone who enjoys working close to the customer, managing operational topics end-to-end, and improving the overall customer experience. * Act as primary point of contact for Gold and Silver customers and local commercial teams, ensuring proactive communication
mehr