You will act as Senior IT System Engineer (remote and approximately 30% willingess to travel to customer site) interfacing with the customers, respond to reported incident issues, attend regular service support visits, support a remote team of installation & upgrade on site, perform software O/S patching or Safety updates when needed, manage customer expectations, and ensure clear communication between the customer and GEHC. * Provide independent on‑site and remote troubleshooting, support Incident, Problem, and Change Management processes, and ensure high system availability and technical quality. Collaborate closely with internal teams (Service, Engineering, Support, Sales) and external partners, and contribute to IT projects such as migrations, upgrades, and new system architectures. * Solid technical experience with networking, operating systems, databases, and end-user support
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