Shape the future of global customer success! As Global Head of Customer Success Management (m/f/d), you take ownership of post-sale customer outcomes across all products, driving adoption, value realization, retention, expansion, and advocacy. Lead a high-performing Customer Success organization, including CSMs, renewals, onboarding, support success programs, customer education, and CX analytics – and make a measurable impact on customers and the business worldwide. If you are a strategic, data-driven leader with a track record of scaling Customer Success teams and delivering measurable impact, and you thrive in a collaborative, fast-paced global environment, we want to hear from you. * Establish success plans per account and a standard value framework tied to custome
mehr