EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg, Germany. * Track, document, and manage support requests in line with IT service management best practices. * Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices. * Configure and maintain user environments, including accounts, network access, printing, and email services. * Diagnose and resolve hardware and software issues across supported platforms.
mehr