In this role, you are responsible for the end-to-end experience of our customers in support and service, from the first contact to the final resolution. The ambition behind this is clear: our customers should not experience internal complexity – they should experience service. * Several years of experience in Customer Support Operations, Service Management, or IT Service Delivery in complex software environments * Proven ability to map, document, and redesign end-to-end service processes — you can take complex operational flows and make them clear, structured, and improvable * Experience with customer SLAs, escalation management, and data-driven service quality steering
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