To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. * Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience. * Support our Governmental Sector: Deliver advanced to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. * Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges.
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