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- Digital Communication
- Physiotherapeut Ausbildung
- Industriekaufmann Ausbildung
- Reinigung
- Logopädie Ausbildung
- Kommunikation
- Pflegehelfer Ausbildung
- Kundenservice
- Customer Service
- Communication
- Online Texter
- Executive Communications
- Rettungssanitäter Ausbildung
- Kfz Mechaniker Ausbildung
- Heilpraktiker Ausbildung
- MFA Ausbildung
Standorte
- Stuttgart
- Heilbronn
- Pforzheim
- Sindelfingen
- Reutlingen
- Ludwigsburg
- Tübingen
- Böblingen
- Aalen
- Schwäbisch Hall
- Leinfelden-Echterdingen
- Neckarsulm
- Esslingen am Neckar
- Göppingen
- Waiblingen
- Filderstadt
- Bietigheim-Bissingen
- Backnang
- Fellbach
- Metzingen
- Europa
- Westliches Europa
- Süddeutschland
- Südwestdeutschland
- Baden-Württemberg
- Neckarland-Schwaben
- Schwarzwald
- Schwäbische Alb
2.678 Treffer für Customer Experience Management Jobs in Winnenden im Umkreis von 30 km
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Praktikant*in Customer Experience Messung Rollout-Management (Pflicht-Praktikum)
Praktikant*in Customer Experience Messung Rollout-Management (Pflicht-Praktikum)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
Das Team Customer Experience Measurement and Insights sucht Unterstützung im Bereich Rollout‑ und Projektmanagement. Ziel ist es, die Customer Experience – also das gesamte Kundenerlebnis mit der Marke – noch besser zu verstehen und gezielt zu optimieren. Im Rahmen dieser Initiative wird eine softwarebasierte Plattform eingeführt, die Erfahrungs‑ und operative Daten aus sämtlichen Kundenkontaktpunkten entlang der gesamten Customer Journey konsolidiert und auswertet, sowohl aus digitalen als auch aus physischen Interaktionen. * Erstellung von Präsentationen und Berichten für das Projektmanagement Mit deiner Arbeit trägst du dazu bei, das Kundenerlebnis bei Mercedes‑Benz durch datenbasierte Erkenntnisse entlang der gesamten Customer Journey nachhaltig zu verbessern. * Erfahrung mit Projektmanagement-Tools wie JIRA und Confluence
Das Team Customer Experience Measurement and Insights sucht Unterstützung im Bereich Rollout‑ und Projektmanagement. Ziel ist es, die Customer Experience – also das gesamte Kundenerlebnis mit der Marke – noch besser zu verstehen und gezielt zu optimieren. Im Rahmen dieser Initiative wird eine softwarebasierte Plattform eingeführt, die Erfahrungs‑ und operative Daten aus sämtlichen Kundenkontaktpunkten entlang der gesamten Customer Journey konsolidiert und auswertet, sowohl aus digitalen als auch aus physischen Interaktionen. * Erstellung von Präsentationen und Berichten für das Projektmanagement Mit deiner Arbeit trägst du dazu bei, das Kundenerlebnis bei Mercedes‑Benz durch datenbasierte Erkenntnisse entlang der gesamten Customer Journey nachhaltig zu verbessern. * Erfahrung mit Projektmanagement-Tools wie JIRA und Confluence
NEU
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Senior Prozessmanager / Customer Experience Manager (m/w/d)
Senior Prozessmanager / Customer Experience Manager (m/w/d)
HAHN+KOLB Werkzeuge GmbH
Ludwigsburg
Teilweise Home-Office
Mehrjährige Berufserfahrung im Prozessmanagement, Customer-Experience-Management oder in Transformationsprojekten * Aufbau, Weiterentwicklung und Sicherstellung einer konsistenten Customer Experience über alle Touchpoints hinweg * Sicherer Umgang mit relevanten Methoden und Tools des Prozess- und CX-Managements (z. B. Prozessmodellierung, Customer-Journey-Mapping, KPI-Tracking) * Analyse, Gestaltung und Optimierung von End-to-End-Prozessen entlang der gesamten Customer Journey aus Kunden- und Unternehmenssicht * Durchführung von Customer-Journey-Analysen sowie Auswertung von „Voice of Customer"-Daten inkl. Ableitung priorisierter Maßnahmen * Enge funktionsübergreifende Zusammenarbeit mit Vertrieb, Logistik, Einkauf, Produktmanagement, E-Business und IT sowie weiteren relevanten Schnittstellen * Sicherstellung und Weiterentwicklung eines standardisierten Prozessmanagement-Ansatzes im ...
Mehrjährige Berufserfahrung im Prozessmanagement, Customer-Experience-Management oder in Transformationsprojekten * Aufbau, Weiterentwicklung und Sicherstellung einer konsistenten Customer Experience über alle Touchpoints hinweg * Sicherer Umgang mit relevanten Methoden und Tools des Prozess- und CX-Managements (z. B. Prozessmodellierung, Customer-Journey-Mapping, KPI-Tracking) * Analyse, Gestaltung und Optimierung von End-to-End-Prozessen entlang der gesamten Customer Journey aus Kunden- und Unternehmenssicht * Durchführung von Customer-Journey-Analysen sowie Auswertung von „Voice of Customer"-Daten inkl. Ableitung priorisierter Maßnahmen * Enge funktionsübergreifende Zusammenarbeit mit Vertrieb, Logistik, Einkauf, Produktmanagement, E-Business und IT sowie weiteren relevanten Schnittstellen * Sicherstellung und Weiterentwicklung eines standardisierten Prozessmanagement-Ansatzes im ...
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Consultant - Customer Experience (m/w/d)
Consultant - Customer Experience (m/w/d)
Mercedes-Benz Consulting GmbH
Leinfelden-Echterdingen
Teilweise Home-Office
Einschlägige Erfahrung in Customer Experience und/oder Management Consulting - idealerweise in komplexen Organisationen (B2C/B2B) * Beratung und Konzeption von Customer-Experience-Strategien (CX) entlang der gesamten Customer Journey - von Awareness über Kauf bis Service und Loyalty * Auswahl, Einführung und Operationalisierung von Kundenfeedback- und Experience-Management-Plattformen (z.B. Qualtrics, Medallia oder andere) inkl. Fragebogendesign, Sampling, Datenqualität und Governance * Aufbau und Weiterentwicklung von Voice-of-the-Customer-Programmen (VoC) inkl. Definition dazugehöriger Kennzahlen (NPS, CSAT, CES) sowie Closed-Loop-Prozessen zur Bearbeitung von Feedback und Beschwerden * Durchführung von Customer-Journey-Mapping zur Optimierung von Omnichannel-Touchpoints (Retail, Call Center, Web/App, Social) und Verzahnung von CX mit CRM/CDP/Contact-Center-Lösungen
Einschlägige Erfahrung in Customer Experience und/oder Management Consulting - idealerweise in komplexen Organisationen (B2C/B2B) * Beratung und Konzeption von Customer-Experience-Strategien (CX) entlang der gesamten Customer Journey - von Awareness über Kauf bis Service und Loyalty * Auswahl, Einführung und Operationalisierung von Kundenfeedback- und Experience-Management-Plattformen (z.B. Qualtrics, Medallia oder andere) inkl. Fragebogendesign, Sampling, Datenqualität und Governance * Aufbau und Weiterentwicklung von Voice-of-the-Customer-Programmen (VoC) inkl. Definition dazugehöriger Kennzahlen (NPS, CSAT, CES) sowie Closed-Loop-Prozessen zur Bearbeitung von Feedback und Beschwerden * Durchführung von Customer-Journey-Mapping zur Optimierung von Omnichannel-Touchpoints (Retail, Call Center, Web/App, Social) und Verzahnung von CX mit CRM/CDP/Contact-Center-Lösungen
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Kaufmännischer Mitarbeiter (m/w/d) im Kundenservice
Kaufmännischer Mitarbeiter (m/w/d) im Kundenservice
HAPEKO Deutschland GmbH
Eislingen an der Fils, Geislingen an der Steige, Göppingen
Teilweise Home-Office
Anschreiben nicht erforderlich
Der Fokus liegt auf der ganzheitlichen Betreuung bestehender Klienten im Rahmen des Customer-Experience-Management. * Erste einschlägige Erfahrung im Customer Service eines produzierenden oder handelnden Unternehmens
Der Fokus liegt auf der ganzheitlichen Betreuung bestehender Klienten im Rahmen des Customer-Experience-Management. * Erste einschlägige Erfahrung im Customer Service eines produzierenden oder handelnden Unternehmens
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Senior Consultant (w/m/d) Sales, Marketing & Pricing
Senior Consultant (w/m/d) Sales, Marketing & Pricing
Horváth
Berlin, Düsseldorf, Frankfurt, Hamburg, München, Stuttgart
Teilweise Home-Office
Du verantwortest abwechslungsreiche und anspruchsvolle (Teil-)Projekte mit den Schwerpunkten Sales & Marketing Transformation, Service Optimierung, Customer Experience Management, digitaler Vertrieb, Commercial Steering, CRM sowie Topline Excellence und/ oder Pricing von der Konzeption bis zur Umsetzung. * Deine Fachexpertise: Du bringst mehrjährige Erfahrung mit in Themen wie Vertriebsstrategie, Vertriebsprozesse, Vertriebsorganisation, Marktsegmentierung und Kundensegmentierung, Digital Sales, Pricing, Customer Experience Management, CRM-Konzeption und CRM-Umsetzung oder im Bereich der strategischen Marktanalyse - entweder auf Beratungs- oder Kundenseite. Als unabhängige, internationale Managementberatung begegnen wir täglich spannenden Aufgaben und Kunden. Du agierst und berätst auf Augenhöhe – von den Mitarbeitenden bis zum Top-Management.
Du verantwortest abwechslungsreiche und anspruchsvolle (Teil-)Projekte mit den Schwerpunkten Sales & Marketing Transformation, Service Optimierung, Customer Experience Management, digitaler Vertrieb, Commercial Steering, CRM sowie Topline Excellence und/ oder Pricing von der Konzeption bis zur Umsetzung. * Deine Fachexpertise: Du bringst mehrjährige Erfahrung mit in Themen wie Vertriebsstrategie, Vertriebsprozesse, Vertriebsorganisation, Marktsegmentierung und Kundensegmentierung, Digital Sales, Pricing, Customer Experience Management, CRM-Konzeption und CRM-Umsetzung oder im Bereich der strategischen Marktanalyse - entweder auf Beratungs- oder Kundenseite. Als unabhängige, internationale Managementberatung begegnen wir täglich spannenden Aufgaben und Kunden. Du agierst und berätst auf Augenhöhe – von den Mitarbeitenden bis zum Top-Management.
Noch nichts dabei? Es gibt 2673 weitere Jobs, die zu deiner Suche passen könnten
Praktikant*in Brand Experiences & Customer Events (Pflicht-Praktikum)
Praktikant*in Brand Experiences & Customer Events (Pflicht-Praktikum)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
Als Praktikantin oder Praktikant im Team Brand Experiences & Customer Events hast Du sowohl die Möglichkeit, Dein Wissen und Deine Erfahrungen einzubringen, als auch die Chance Dich persönlich weiterzuentwickeln. Im Mittelpunkt des Praktikums stehen das Management und die Koordination der Kundenevents sowie die Mitgestaltung bei Vertriebsevents, Fahrveranstaltungen, Messen, AVP-Experiences und das Andocken von Kundenevents an internationale Großveranstaltungen. Die Abteilung Brand & Product Experiences verantwortet die Konzeption, Planung und Umsetzung von physischen, hybriden und digitalen Events der Marke Mercedes-Benz Cars weltweit. * Studiengang im Bereich Kommunikationswissenschaften, Betriebswirtschaftslehre, Eventmanagement oder ein vergleichbarer Studiengang
Als Praktikantin oder Praktikant im Team Brand Experiences & Customer Events hast Du sowohl die Möglichkeit, Dein Wissen und Deine Erfahrungen einzubringen, als auch die Chance Dich persönlich weiterzuentwickeln. Im Mittelpunkt des Praktikums stehen das Management und die Koordination der Kundenevents sowie die Mitgestaltung bei Vertriebsevents, Fahrveranstaltungen, Messen, AVP-Experiences und das Andocken von Kundenevents an internationale Großveranstaltungen. Die Abteilung Brand & Product Experiences verantwortet die Konzeption, Planung und Umsetzung von physischen, hybriden und digitalen Events der Marke Mercedes-Benz Cars weltweit. * Studiengang im Bereich Kommunikationswissenschaften, Betriebswirtschaftslehre, Eventmanagement oder ein vergleichbarer Studiengang
Intern Content Creation - Showroom Experience Retail (Mandatory Internship)
Intern Content Creation - Showroom Experience Retail (Mandatory Internship)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
In the Digital Showroom Experience (SC/XOR) department, we pursue a clear and focused purpose: Our goal is to offer the best physical sales experience for our Mercedes-Benz customers by combining traditional values with digital innovations and new retail strategies to ensure that every interaction is exceptional. All our digital retail tools/products that we offer support the sales processes in the showroom with a direct impact on the customer experience / with the aim of generating a better and seamless customer experience in the showroom. We use various digital elements and technologies to present products and services, provide information, enable personalized customer consultation, and digitize the overall purchasing process in the showroom to offer a seamless sales experience. * Development of convincing content aimed at persuading dealers/retailers of the benefits of our ...
In the Digital Showroom Experience (SC/XOR) department, we pursue a clear and focused purpose: Our goal is to offer the best physical sales experience for our Mercedes-Benz customers by combining traditional values with digital innovations and new retail strategies to ensure that every interaction is exceptional. All our digital retail tools/products that we offer support the sales processes in the showroom with a direct impact on the customer experience / with the aim of generating a better and seamless customer experience in the showroom. We use various digital elements and technologies to present products and services, provide information, enable personalized customer consultation, and digitize the overall purchasing process in the showroom to offer a seamless sales experience. * Development of convincing content aimed at persuading dealers/retailers of the benefits of our ...
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Senior Product Manager - Materials Management (d/f/m)
Senior Product Manager - Materials Management (d/f/m)
4flow
Berlin, Düsseldorf, Hamburg, Heidelberg, München, Rüsselsheim, Stuttgart
Teilweise Home-Office
Embed best‑practice materials management workflows into product design, data structures, and user experience. * At least 6 years of product management experience, ideally with a strong background in supply chain systems - In addition, planning results can be combined with transportation processing and accounting for integrated transportation management. * Lead product discovery and delivery for materials and inventory management solutions for our global supply chain clients. * Conduct market research and customer interviews across regions and prioritize the product backlog based on business impact and feasibility. * Hands‑on expertise with SAP Materials Management (SAP MM/IM). ; experience with additional ERP systems such as Oracle is a plus * Ability to turn practical materials‑management knowledge into digital processes such as workflows or user journeys.
Embed best‑practice materials management workflows into product design, data structures, and user experience. * At least 6 years of product management experience, ideally with a strong background in supply chain systems - In addition, planning results can be combined with transportation processing and accounting for integrated transportation management. * Lead product discovery and delivery for materials and inventory management solutions for our global supply chain clients. * Conduct market research and customer interviews across regions and prioritize the product backlog based on business impact and feasibility. * Hands‑on expertise with SAP Materials Management (SAP MM/IM). ; experience with additional ERP systems such as Oracle is a plus * Ability to turn practical materials‑management knowledge into digital processes such as workflows or user journeys.
Praktikant*in Intern Portfolio Management & ALM (Pflicht-Praktikum)
Praktikant*in Intern Portfolio Management & ALM (Pflicht-Praktikum)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
We provide a comprehensive range of automotive financial services, including finance, lease, and insurance solutions for Mercedes-Benz car and van customers and dealers. The department Portfolio Management and ALM at Mercedes-Benz Financial Services Headquarter provides and maintains standardized methods for credit risk reserve setting in accordance with IFRS 9 and is also responsible for the monthly calculation of credit risk reserves, risk reporting as well as risk steering and economic capital for the global Mercedes-Benz Financial Services entities. * Assist in preparation of presentations for management Experience in SQL, VBA, Databricks, SAS or Power BI is beneficial * Knowledge about risk management related topics as the International Financial Reporting Standards (IFRS) is beneficial
We provide a comprehensive range of automotive financial services, including finance, lease, and insurance solutions for Mercedes-Benz car and van customers and dealers. The department Portfolio Management and ALM at Mercedes-Benz Financial Services Headquarter provides and maintains standardized methods for credit risk reserve setting in accordance with IFRS 9 and is also responsible for the monthly calculation of credit risk reserves, risk reporting as well as risk steering and economic capital for the global Mercedes-Benz Financial Services entities. * Assist in preparation of presentations for management Experience in SQL, VBA, Databricks, SAS or Power BI is beneficial * Knowledge about risk management related topics as the International Financial Reporting Standards (IFRS) is beneficial
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Bachelor's or similar degree in Data Science, Environmental Science, Sustainability Management, or a related field, or equivalent professional experience Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. * Proven experience with Power BI, Power Automate, VBA, C++ programming, Python, and SAP QuickViewer * Relevant experience in data analysis, reporting, and data visualization
Bachelor's or similar degree in Data Science, Environmental Science, Sustainability Management, or a related field, or equivalent professional experience Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. * Proven experience with Power BI, Power Automate, VBA, C++ programming, Python, and SAP QuickViewer * Relevant experience in data analysis, reporting, and data visualization
Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. * Degree in Business Administration/Sustainability Management/Finance/Economics/Engineering or related fields, ideally with a focus on sustainability management * Proven experience in the field of sustainability
Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. * Degree in Business Administration/Sustainability Management/Finance/Economics/Engineering or related fields, ideally with a focus on sustainability management * Proven experience in the field of sustainability
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Ideally, first work experience, preferably in insurance, banking or asset management industry. * Allianz Investment Management SE - Allianz Group is one of the most trusted insurance and asset management companies in the world. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. Allianz Investment Management SE (AIM) in Stuttgart is responsible for managing and steering the investment portfolios of the German Life and Health insurance entities at Allianz. This is an exciting opportunity to become part of an investment team managing a global and highly diversified portfolio of more than EUR 300bn in assets under management, offering plenty of ...
Ideally, first work experience, preferably in insurance, banking or asset management industry. * Allianz Investment Management SE - Allianz Group is one of the most trusted insurance and asset management companies in the world. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. Allianz Investment Management SE (AIM) in Stuttgart is responsible for managing and steering the investment portfolios of the German Life and Health insurance entities at Allianz. This is an exciting opportunity to become part of an investment team managing a global and highly diversified portfolio of more than EUR 300bn in assets under management, offering plenty of ...
Stakeholder Management * 7 + years of IT experience, including several years in architecture roles * Proven experience in: System integration and interfaces (APIs, REST, middleware, iPaaS), Complex international IT landscapes and transformation programs and Architecture methodologies and frameworks (e.g., TOGAF is a plus) * Confident presence when interacting with at all levels, including top management * Experience with integration platforms (e.g., MuleSoft, Boomi, Azure Integration Services, n8n) * Experience in global, matrix organizations - Motivated by our values and vision, we drive digital transformation for our customers—for a digital, more efficient, and more sustainable engineering and construction industry. Because, alongside our customers, you are our priority. * Goodies such as: employee discounts (e.g., corporate benefits), bonuses (e.g., for weddings, births, anniversaries), Schneider Electric stock ...
Stakeholder Management * 7 + years of IT experience, including several years in architecture roles * Proven experience in: System integration and interfaces (APIs, REST, middleware, iPaaS), Complex international IT landscapes and transformation programs and Architecture methodologies and frameworks (e.g., TOGAF is a plus) * Confident presence when interacting with at all levels, including top management * Experience with integration platforms (e.g., MuleSoft, Boomi, Azure Integration Services, n8n) * Experience in global, matrix organizations - Motivated by our values and vision, we drive digital transformation for our customers—for a digital, more efficient, and more sustainable engineering and construction industry. Because, alongside our customers, you are our priority. * Goodies such as: employee discounts (e.g., corporate benefits), bonuses (e.g., for weddings, births, anniversaries), Schneider Electric stock ...
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Specialist Intensive Care (m/w/d) Kundenbetreuung & Key Account Prozesse
Specialist Intensive Care (m/w/d) Kundenbetreuung & Key Account Prozesse
Culligan Deutschland GmbH
Bietigheim-Bissingen
Teilweise Home-Office
Schnelle Bewerbung
Mitwirkung im Debitorenmanagement bei komplexer Forderungssituation die eine Mitwirkung des Customer Service notwendig macht * Ausgeprägte Kundenorientierung sowie ein starkes Bewusstsein für eine positive Customer Experience * Eskalationsmanagement für komplexe Sonderfälle
Mitwirkung im Debitorenmanagement bei komplexer Forderungssituation die eine Mitwirkung des Customer Service notwendig macht * Ausgeprägte Kundenorientierung sowie ein starkes Bewusstsein für eine positive Customer Experience * Eskalationsmanagement für komplexe Sonderfälle
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(Senior) Manager (all genders) Aerospace – OEM Strategy
(Senior) Manager (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Management and control of consulting projects focusing on strategic challenges of OEMs and suppliers in the global markets for aircraft, passenger and cargo drones
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Management and control of consulting projects focusing on strategic challenges of OEMs and suppliers in the global markets for aircraft, passenger and cargo drones
(Senior) Consultant (all genders) Aviation Strategy
(Senior) Consultant (all genders) Aviation Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Professional experience in airline, airport or MRO management ideally in a consulting environment - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Taking responsibility for sub-projects, presenting at Management Board level and actively contributing own ideas for our further development * Experience in strategy development and implementation for airlines or airports
Professional experience in airline, airport or MRO management ideally in a consulting environment - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Taking responsibility for sub-projects, presenting at Management Board level and actively contributing own ideas for our further development * Experience in strategy development and implementation for airlines or airports
Praktikant*in Digital Service Business ab September (Pflicht-Praktikum)
Praktikant*in Digital Service Business ab September (Pflicht-Praktikum)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
Neben der Standardisierung von Serviceprodukten und -prozessen umfasst das Themenspektrum auch die Digitalisierung wesentlicher Kundenprozesse, um damit einen wesentlichen Beitrag zur Verbesserung der Customer Experience zu leisten. * Verantwortung für die Governance und Weiterentwicklung der digitalen Customer Journey und Customer Experience im Service Business * Mitwirkung innerhalb der Projektarbeit der Weiterentwicklung der digitalen Customer Journey und Customer Experience * Interesse an Customer Experience, Marketing & digitalen Customer Journeys * Aufbau sowie Operationalisierung eines Konzeptes zur Messbarkeit und Steuerung des gesamten Service-Funnels und der Customer Journey Prozessabschnitte - Du weißt, dass echte Begeisterung durch die Summe aller Erlebnisse mit unserer Marke entsteht und, dass der Bereich Customer Services hier eine Schlüsselrolle gegenüber ...
Neben der Standardisierung von Serviceprodukten und -prozessen umfasst das Themenspektrum auch die Digitalisierung wesentlicher Kundenprozesse, um damit einen wesentlichen Beitrag zur Verbesserung der Customer Experience zu leisten. * Verantwortung für die Governance und Weiterentwicklung der digitalen Customer Journey und Customer Experience im Service Business * Mitwirkung innerhalb der Projektarbeit der Weiterentwicklung der digitalen Customer Journey und Customer Experience * Interesse an Customer Experience, Marketing & digitalen Customer Journeys * Aufbau sowie Operationalisierung eines Konzeptes zur Messbarkeit und Steuerung des gesamten Service-Funnels und der Customer Journey Prozessabschnitte - Du weißt, dass echte Begeisterung durch die Summe aller Erlebnisse mit unserer Marke entsteht und, dass der Bereich Customer Services hier eine Schlüsselrolle gegenüber ...
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Global Process Manager (m/f/d) - SAP S/4HANA Dispatch in End-to-End O2C Process
Global Process Manager (m/f/d) - SAP S/4HANA Dispatch in End-to-End O2C Process
MANN+HUMMEL GmbH
Ludwigsburg
Teilweise Home-Office
Experience in international project management environments and change management processes - As Global Process Manager for Sales & Distribution (SD) with a focus on Dispatch, you design and optimize global end-to-end processes across shipping, transportation execution, and order management (Order-to-Cash). * Design and implementation of global processes by shaping, harmonizing, and deploying standardized processes based on SAP S/4HANA (including customer order fulfillment / Order-to-Dispatch, shipping, transportation execution, delivery processing, and EDI with customers) * Governance of global change management by evaluating, prioritizing, and coordinating change requests in collaboration with internal and external process and * Interface management through close collaboration with adjacent functions (e.g., Sales, Lean, Production, IT, Supply Chain) to ensure a consistent end-to-end process understanding
Experience in international project management environments and change management processes - As Global Process Manager for Sales & Distribution (SD) with a focus on Dispatch, you design and optimize global end-to-end processes across shipping, transportation execution, and order management (Order-to-Cash). * Design and implementation of global processes by shaping, harmonizing, and deploying standardized processes based on SAP S/4HANA (including customer order fulfillment / Order-to-Dispatch, shipping, transportation execution, delivery processing, and EDI with customers) * Governance of global change management by evaluating, prioritizing, and coordinating change requests in collaboration with internal and external process and * Interface management through close collaboration with adjacent functions (e.g., Sales, Lean, Production, IT, Supply Chain) to ensure a consistent end-to-end process understanding
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Schnelle Bewerbung
Additional years of Commercial and management experience preferred. We are passionate about developing and producing our high-quality additives for our customers. This role involves close collaboration with the Global CCA Product Management team to coordinate operational initiatives and support business unit strategies in line with global objectives. The position plays a key role in evaluating sales performance to identify growth opportunities, balancing operational planning with margin optimization, addressing critical customer challenges, and shaping communication strategies to maintain alignment across the business. It serves as a central coordination point for regional product management activities that span multiple units. While much of this work is operational in nature, it also includes offering guidance on customer and product-related matters, such as ...
Additional years of Commercial and management experience preferred. We are passionate about developing and producing our high-quality additives for our customers. This role involves close collaboration with the Global CCA Product Management team to coordinate operational initiatives and support business unit strategies in line with global objectives. The position plays a key role in evaluating sales performance to identify growth opportunities, balancing operational planning with margin optimization, addressing critical customer challenges, and shaping communication strategies to maintain alignment across the business. It serves as a central coordination point for regional product management activities that span multiple units. While much of this work is operational in nature, it also includes offering guidance on customer and product-related matters, such as ...
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Technical Senior Talent Acquisition Specialist (m/f), Region EMEA
Technical Senior Talent Acquisition Specialist (m/f), Region EMEA
RIB Gruppe
Stuttgart
Teilweise Home-Office
With your experience in technical recruiting across regions and cultures, you attract top talent and enable sustainable growth for a global technology leader with strong roots in Germany. Talents to be addressed: Product Management, Research & Development, IT-Infrastructure, IT-Architecture & Transformation, etc. * You guide both and through an efficient and transparent recruiting process, ensuring a positive experience for everyone involved from first contact to contract signature. * 5+ years of experience in technical recruiting, ideally in a software company or in-house/ corporate business. * Proven experience recruiting across the EMEA market and understanding of regional differences, talent dynamics, and cultural nuances. * Strong stakeholder management and consultative partnering skills; credible with . * Strong collaborator with experience working across interdisciplinary teams.
With your experience in technical recruiting across regions and cultures, you attract top talent and enable sustainable growth for a global technology leader with strong roots in Germany. Talents to be addressed: Product Management, Research & Development, IT-Infrastructure, IT-Architecture & Transformation, etc. * You guide both and through an efficient and transparent recruiting process, ensuring a positive experience for everyone involved from first contact to contract signature. * 5+ years of experience in technical recruiting, ideally in a software company or in-house/ corporate business. * Proven experience recruiting across the EMEA market and understanding of regional differences, talent dynamics, and cultural nuances. * Strong stakeholder management and consultative partnering skills; credible with . * Strong collaborator with experience working across interdisciplinary teams.
Internship at Mercedes-Benz Financial Services Segment and Actuals Reporting (Mandatory Internship)
Internship at Mercedes-Benz Financial Services Segment and Actuals Reporting (Mandatory Internship)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
By combining innovative financial products with premium mobility services, Mercedes-Benz Financial Services supports the global sales activities and customer experience of Mercedes-Benz automotive brands. Mercedes-Benz Financial Services is a business segment of Mercedes-Benz AG, delivering a broad range of financial and mobility services for customers and partners worldwide. The portfolio includes financing, leasing, vehicle subscription and rental solutions, fleet management, insurance and payment services, as well as digital mobility and charging solutions. In Germany, Mercedes-Benz Bank AG plays a key role within the mobility and financial services ecosystem, offering flexible financing and banking solutions for and business customers. Additional mobility offerings such as Mercedes-Benz Rent and subscription models for electric vehicles provide customers with ...
By combining innovative financial products with premium mobility services, Mercedes-Benz Financial Services supports the global sales activities and customer experience of Mercedes-Benz automotive brands. Mercedes-Benz Financial Services is a business segment of Mercedes-Benz AG, delivering a broad range of financial and mobility services for customers and partners worldwide. The portfolio includes financing, leasing, vehicle subscription and rental solutions, fleet management, insurance and payment services, as well as digital mobility and charging solutions. In Germany, Mercedes-Benz Bank AG plays a key role within the mobility and financial services ecosystem, offering flexible financing and banking solutions for and business customers. Additional mobility offerings such as Mercedes-Benz Rent and subscription models for electric vehicles provide customers with ...
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Schnelle Bewerbung
Optimierung der User Experience sowie kontinuierliche Verbesserung der Shop-Performance * Enge Zusammenarbeit mit dem Customer Service bei Endkundenanfragen * Betriebliches Gesundheitsmanagement
Optimierung der User Experience sowie kontinuierliche Verbesserung der Shop-Performance * Enge Zusammenarbeit mit dem Customer Service bei Endkundenanfragen * Betriebliches Gesundheitsmanagement
Intern Global Pricing & Emergin Markets CKD Strategy (Mandatory Internship)
Intern Global Pricing & Emergin Markets CKD Strategy (Mandatory Internship)
Mercedes-Benz AG
Stuttgart
Teilweise Home-Office
Our team in the "Pricing & CKD Strategy" department plays a crucial role in developing and implementing vehicle pricing strategies as well as planning and managing CKD (Completely Knocked Down) projects within Customer & Sales area. We are responsible for market- and customer-oriented pricing for passenger cars in our subsidiaries abroad. * Support the creation and maintenance of PowerPoint presentations and decision-making documents for operational and senior management meeting * Initial experience in pricing or CKD-related fields is an advantage
Our team in the "Pricing & CKD Strategy" department plays a crucial role in developing and implementing vehicle pricing strategies as well as planning and managing CKD (Completely Knocked Down) projects within Customer & Sales area. We are responsible for market- and customer-oriented pricing for passenger cars in our subsidiaries abroad. * Support the creation and maintenance of PowerPoint presentations and decision-making documents for operational and senior management meeting * Initial experience in pricing or CKD-related fields is an advantage
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(Senior) Consultant Product, Pricing, Sales & Service (TMT)
(Senior) Consultant Product, Pricing, Sales & Service (TMT)
BearingPoint GmbH
Frankfurt am Main, Berlin, München, Düsseldorf, Stuttgart
Teilweise Home-Office
Anschreiben nicht erforderlich
Customer Experience Du unterstützt unsere Kunden bei Fragestellungen entlang der gesamten Customer Journey. BearingPoint ist eine unabhängige Management- und Technologieberatung mit europäischen Wurzeln und globaler Reichweite. * Customer Service und Vertrieb Du konzipierst und realisierst zukunftsfähige Service‑ und Vertriebsmodelle und unterstützt bei der Auswahl, Integration und Weiterentwicklung geeigneter Systeme und Tools zur operativen Steuerung * Du bringst mindestens zwei Jahre Berufs‑ oder Beratungserfahrung im Umfeld von Software, Medien und/oder Telekommunikation mit oder verfügst über fachliche Erfahrung in den Bereichen Produktmanagement, Pricing, Vertrieb und Kundenservice
Customer Experience Du unterstützt unsere Kunden bei Fragestellungen entlang der gesamten Customer Journey. BearingPoint ist eine unabhängige Management- und Technologieberatung mit europäischen Wurzeln und globaler Reichweite. * Customer Service und Vertrieb Du konzipierst und realisierst zukunftsfähige Service‑ und Vertriebsmodelle und unterstützt bei der Auswahl, Integration und Weiterentwicklung geeigneter Systeme und Tools zur operativen Steuerung * Du bringst mindestens zwei Jahre Berufs‑ oder Beratungserfahrung im Umfeld von Software, Medien und/oder Telekommunikation mit oder verfügst über fachliche Erfahrung in den Bereichen Produktmanagement, Pricing, Vertrieb und Kundenservice
NEU
(Senior) Consultant (all genders) Aerospace – OEM Strategy
(Senior) Consultant (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
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