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15 Treffer für Support Lead Jobs in Koblenz im Umkreis von 30 km
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In this role, you build and run the Customer First Academy — CGM's central capability engine for service and support excellence. * Operate the four delivery formats: Manage the four interlocking delivery formats in practice: commission and quality-assure the eLearning modules per PCU and product; certify, enable, and support champions (A-performers who act as local and peer-coaches in each ); set up the mentoring program for new and developing staff; and operationalize 'coaching on the fly' — CFX-Dashboard-triggered individual coaching that fires automatically when KPIs such as First Contact Resolution or reopen rate deteriorate. * Build and govern the service & support partner certification program: Own the partner program end-to-end - design and run the certification tiers (Certified, Advanced, Premium) for more tha
In this role, you build and run the Customer First Academy — CGM's central capability engine for service and support excellence. * Operate the four delivery formats: Manage the four interlocking delivery formats in practice: commission and quality-assure the eLearning modules per PCU and product; certify, enable, and support champions (A-performers who act as local and peer-coaches in each ); set up the mentoring program for new and developing staff; and operationalize 'coaching on the fly' — CFX-Dashboard-triggered individual coaching that fires automatically when KPIs such as First Contact Resolution or reopen rate deteriorate. * Build and govern the service & support partner certification program: Own the partner program end-to-end - design and run the certification tiers (Certified, Advanced, Premium) for more tha
Overview: You are an experienced team lead in software development who develops innovative technical concepts and supports a dynamic team in an agile environment. * Team Leadership and Support: You lead and coach the development teams, ensuring a high level of quality and guaranteeing adherence to excellent standards throughout the entire development process. * Employee Development: As a team lead, you foster and develop your skills, set clear objectives, and monitor your team's performance to achieve peak results.
Overview: You are an experienced team lead in software development who develops innovative technical concepts and supports a dynamic team in an agile environment. * Team Leadership and Support: You lead and coach the development teams, ensuring a high level of quality and guaranteeing adherence to excellent standards throughout the entire development process. * Employee Development: As a team lead, you foster and develop your skills, set clear objectives, and monitor your team's performance to achieve peak results.
Noch nichts dabei? Es gibt 13 weitere Jobs, die zu deiner Suche passen könnten
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Lead SAP Enterprise Architect (m/w/d)
Lead SAP Enterprise Architect (m/w/d)
conet Deutschland GmbH
Bonn, Augsburg, Berlin, Dortmund, Düsseldorf, Frankfurt, Hamburg, Koblenz, Köln, München
Teilweise Home-Office
Anschreiben nicht erforderlich
Erstellung von Lösungsbeschreibungen, Angebotskalkulationen und Risikobewertungen im Sales-Support
Erstellung von Lösungsbeschreibungen, Angebotskalkulationen und Risikobewertungen im Sales-Support
NEU
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Team Lead SAP Basis & Authorizations (m/f/d)
Team Lead SAP Basis & Authorizations (m/f/d)
BOMAG GmbH
Boppard
81000 - 105000 / (geschätzt für Vollzeit)
Sie koordinieren den SAP-Basis-Support, steuern Eskalationen und externe Dienstleister und sorgen für eine effiziente Zusammenarbeit mit unseren Fachbereichen sowie unseren internationalen IT-Teams
Sie koordinieren den SAP-Basis-Support, steuern Eskalationen und externe Dienstleister und sorgen für eine effiziente Zusammenarbeit mit unseren Fachbereichen sowie unseren internationalen IT-Teams
Ensuring that resolved support cases are systematically translated into knowledge articles, decision trees, and runbooks, making them available as reusable standards * Introduction of new ways of working in support, delivery, and engineering teams through suitable onboarding and training formats, as well as clearly defined accountabilities * Ideally, experience with AI-supported systems, retrieval architectures, or ITSM platforms, and a good sense of how to combine technological capabilities with operational excellence * Development: Our in-house academy and a portfolio of external partners support your professional growth
Ensuring that resolved support cases are systematically translated into knowledge articles, decision trees, and runbooks, making them available as reusable standards * Introduction of new ways of working in support, delivery, and engineering teams through suitable onboarding and training formats, as well as clearly defined accountabilities * Ideally, experience with AI-supported systems, retrieval architectures, or ITSM platforms, and a good sense of how to combine technological capabilities with operational excellence * Development: Our in-house academy and a portfolio of external partners support your professional growth
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Vice President Service & Support (m/w/d)
Vice President Service & Support (m/w/d)
Ehrhardt + Partner Group
Boppard-Buchholz
Teilweise Home-Office
90000 - 200000 / (geschätzt für Vollzeit)
Anschreiben nicht erforderlich
You lead, develop and empower an international team of service and support specialists while fostering a high-performing and customer-focused service organization. Service and support are integral parts of our value proposition and make a significant contribution to the long-term satisfaction of our customers as well as the sustainable success of our EPG ONE Supply Chain Execution Suite. As we continue to enhance our solution portfolio, we are further strengthening our international service and support organization to meet the evolving needs of our customers and markets. As Vice President Service & Support (m/f/d), you will assume a strategically important leadership position within our company. You will actively shape the future of our international service and support organization and make a significant contribution to the sustainable development of our service busi
You lead, develop and empower an international team of service and support specialists while fostering a high-performing and customer-focused service organization. Service and support are integral parts of our value proposition and make a significant contribution to the long-term satisfaction of our customers as well as the sustainable success of our EPG ONE Supply Chain Execution Suite. As we continue to enhance our solution portfolio, we are further strengthening our international service and support organization to meet the evolving needs of our customers and markets. As Vice President Service & Support (m/f/d), you will assume a strategically important leadership position within our company. You will actively shape the future of our international service and support organization and make a significant contribution to the sustainable development of our service busi
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Senior Science IT Systems Manager (m/f/d)
Senior Science IT Systems Manager (m/f/d)
CHEPLAPHARM Arzneimittel GmbH
Berlin, Binningen, Greifswald
50000 - 76000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
Coordinate and functionally lead key users, fostering data quality awareness and best practices * Support budgeting and continuous improvement of Science IT solutions and digital enablement initiatives
Coordinate and functionally lead key users, fostering data quality awareness and best practices * Support budgeting and continuous improvement of Science IT solutions and digital enablement initiatives
Vice President Customer Projects (m/f/d)
Vice President Customer Projects (m/f/d)
Ehrhardt + Partner Group
Boppard-Buchholz bei Koblenz
Teilweise Home-Office
10300 - 200000 / (geschätzt für Vollzeit)
Anschreiben nicht erforderlich
You will lead our global Customer Projects organization, drive the strategic development of our international Professional Services and Delivery teams, and establish scalable structures, processes, and best practices to support our continued global growth. * Lead, coach, and develop an international management team responsible for project delivery and implementation across multiple regions.
You will lead our global Customer Projects organization, drive the strategic development of our international Professional Services and Delivery teams, and establish scalable structures, processes, and best practices to support our continued global growth. * Lead, coach, and develop an international management team responsible for project delivery and implementation across multiple regions.
You lead senior leaders and cross‑functional teams, continuously increasing scalability, quality, AI maturity, and innovation velocity across products and platforms. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You lead senior leaders and cross‑functional teams, continuously increasing scalability, quality, AI maturity, and innovation velocity across products and platforms. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
Join us as a Team Lead Consultant and shape the digital transformation of healthcare across the DACH region. In this strategic role, you will lead complex healthcare software implementations, advise hospitals on optimizing clinical and administrative processes, and drive the successful implementation of innovative Hospital Information Systems (HIS). * Lead innovative and software based patient journeys across the DACH region with a focus on the implementation of state-of-the-art Hospital Information Systems (HIS). * Lead system implementation, testing, and migration projects, including both Big Bang and phased rollout approaches. * Support business development by contributing to proposals, customer presentations, and workshops.
Join us as a Team Lead Consultant and shape the digital transformation of healthcare across the DACH region. In this strategic role, you will lead complex healthcare software implementations, advise hospitals on optimizing clinical and administrative processes, and drive the successful implementation of innovative Hospital Information Systems (HIS). * Lead innovative and software based patient journeys across the DACH region with a focus on the implementation of state-of-the-art Hospital Information Systems (HIS). * Lead system implementation, testing, and migration projects, including both Big Bang and phased rollout approaches. * Support business development by contributing to proposals, customer presentations, and workshops.
Strategic Procurement: Lead negotiations and manage major contracts and framework agreements with top-tier IT, software, consulting, cloud, datacenter vendors, and software resellers. You will drive bundling, optimization, and global alignment initiatives to ensure optimal value and to support company-wide transformation goals. You will proactively facilitate communication, foster collaboration, and support digital transformation through powerful stakeholder engagement. * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
Strategic Procurement: Lead negotiations and manage major contracts and framework agreements with top-tier IT, software, consulting, cloud, datacenter vendors, and software resellers. You will drive bundling, optimization, and global alignment initiatives to ensure optimal value and to support company-wide transformation goals. You will proactively facilitate communication, foster collaboration, and support digital transformation through powerful stakeholder engagement. * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You lead an international team of frontend and backend developers, quality assurance, DevOps engineers, and Scrum Masters through the agile development process and ensure the use of modern cloud and AI technologies. * In addition, you design and prepare the Board resolution on partial decryption and take on the technical implementation and verification using secure cloud services and, where appropriate, AI-supported methods. * Proven experience in leading Scrum development teams and applying Scrum methods, as well as the ability to motivate and lead an international team in a DevOps and cloud environment.
You lead an international team of frontend and backend developers, quality assurance, DevOps engineers, and Scrum Masters through the agile development process and ensure the use of modern cloud and AI technologies. * In addition, you design and prepare the Board resolution on partial decryption and take on the technical implementation and verification using secure cloud services and, where appropriate, AI-supported methods. * Proven experience in leading Scrum development teams and applying Scrum methods, as well as the ability to motivate and lead an international team in a DevOps and cloud environment.
Lead the installation, configuration, maintenance, and performance optimization ofMS SQL Server,PostgreSQL, andOracle databasesin a dynamic, enterprise-level setting, ensuring reliability and excellence at every step. * Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. Take advantage of on-site health checks and consultations provided by our health insurance partners to support your well-being.
Lead the installation, configuration, maintenance, and performance optimization ofMS SQL Server,PostgreSQL, andOracle databasesin a dynamic, enterprise-level setting, ensuring reliability and excellence at every step. * Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. Take advantage of on-site health checks and consultations provided by our health insurance partners to support your well-being.
In this role, you are responsible for the end-to-end experience of our customers in support and service, from the first contact to the final resolution. * Connect the dots across Support, Product, and Engineering:Ensure customer issues reach the right teams at the right time — and that customers never have to repeat themselves or navigate internal silos to get a resolution. * Lead the Incident Review Board:Establish and facilitate a regular governance forum that prioritizes incidents, tracks corrective actions, and enforces clear ownership — with measurable cycle times from identification to closure below 14 days. * Drive structured postmortems:Lead blameless, outcome-focused retrospectives for significant incidents, with clear action ownership and measurable verification that the issue has been genui
In this role, you are responsible for the end-to-end experience of our customers in support and service, from the first contact to the final resolution. * Connect the dots across Support, Product, and Engineering:Ensure customer issues reach the right teams at the right time — and that customers never have to repeat themselves or navigate internal silos to get a resolution. * Lead the Incident Review Board:Establish and facilitate a regular governance forum that prioritizes incidents, tracks corrective actions, and enforces clear ownership — with measurable cycle times from identification to closure below 14 days. * Drive structured postmortems:Lead blameless, outcome-focused retrospectives for significant incidents, with clear action ownership and measurable verification that the issue has been genui
Build strong relationships with , monitor performance, and support sourcing and category management initiatives. * Solid understanding of supply chain management, including forecasting, inventory optimization, replenishment, and supplier lead times. * Development: Our in-house academy and our portfolio of external co-operation partners will support you in your further development.
Build strong relationships with , monitor performance, and support sourcing and category management initiatives. * Solid understanding of supply chain management, including forecasting, inventory optimization, replenishment, and supplier lead times. * Development: Our in-house academy and our portfolio of external co-operation partners will support you in your further development.
56 passende Jobs liegen außerhalb deiner Region
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Platform Lead SAP S/4HANA (f/m/x)
Platform Lead SAP S/4HANA (f/m/x)
Deutsche Post AG
Bonn
Teilweise Home-Office
74000 - 96000 / (geschätzt für Vollzeit)
Transformation Delivery: Lead and support all phases of SAP Finance transformation programs including fit-to-standard workshops, global template design, solution architecture, configuration, integration, testing, cutover and hypercare. * Opportunities for further education and development, such as training / mentoring programs, workshops, or support for professional growth. We need people that take accountability to drive things ahead, ramping up required skills along the way, fully visible and supported by and .
Transformation Delivery: Lead and support all phases of SAP Finance transformation programs including fit-to-standard workshops, global template design, solution architecture, configuration, integration, testing, cutover and hypercare. * Opportunities for further education and development, such as training / mentoring programs, workshops, or support for professional growth. We need people that take accountability to drive things ahead, ramping up required skills along the way, fully visible and supported by and .
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Teamleiter / Teamleiterin (w/m/d) HR-Servicecenter
Teamleiter / Teamleiterin (w/m/d) HR-Servicecenter
HR UNIVERSAL GmbH
Bonn
Teilweise Home-Office
48000 - 76500 / (geschätzt für Vollzeit)
Anschreiben nicht erforderlich
HR UNIVERSAL GmbH * Bonn * Feste Anstellung * Homeoffice möglich, Teilzeit, Vollzeit - Anschreiben nicht erforderlich - ist ein modernes kommunales Dienstleistungsunternehmen im Bereich der Abfall- und Kreislaufwirtschaft und übernimmt wichtige Aufgaben der öffentlichen Daseinsvorsorge. Mit kundenorientierten Dienstleistungen und der kontinuierlichen Weiterentwicklung seiner Strukturen und Prozesse leistet unser Mandant einen wichtigen Beitrag zur Lebensqualität und zukunftsorientierten Entwicklung in seiner Region. * Sie übernehmen die fachliche und disziplinarische Führung des und stellen eine zuverlässige und serviceorientierte Personaladministration sicher * Dabei verantworten Sie die Personalbetreuung entlang des gesamten Beschäftigungszyklus und beraten und in personalwirtschaftlichen und tarifrechtlichen Fragestellungen
HR UNIVERSAL GmbH * Bonn * Feste Anstellung * Homeoffice möglich, Teilzeit, Vollzeit - Anschreiben nicht erforderlich - ist ein modernes kommunales Dienstleistungsunternehmen im Bereich der Abfall- und Kreislaufwirtschaft und übernimmt wichtige Aufgaben der öffentlichen Daseinsvorsorge. Mit kundenorientierten Dienstleistungen und der kontinuierlichen Weiterentwicklung seiner Strukturen und Prozesse leistet unser Mandant einen wichtigen Beitrag zur Lebensqualität und zukunftsorientierten Entwicklung in seiner Region. * Sie übernehmen die fachliche und disziplinarische Führung des und stellen eine zuverlässige und serviceorientierte Personaladministration sicher * Dabei verantworten Sie die Personalbetreuung entlang des gesamten Beschäftigungszyklus und beraten und in personalwirtschaftlichen und tarifrechtlichen Fragestellungen
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Lead IT Service Techniker Litauen (m/w/d)
Lead IT Service Techniker Litauen (m/w/d)
BWI GmbH
Hilden, Frankfurt, Hamburg, Hannover, München, Nürnberg, Ulm, Berlin, Bonn, Leipzig
38000 - 66000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
Unterstützung und Betreuung von bei der Nutzung der IT-Infrastruktur im 1st- und 2nd-Level Support sowie Mitbetreuung anderer Standorte
Unterstützung und Betreuung von bei der Nutzung der IT-Infrastruktur im 1st- und 2nd-Level Support sowie Mitbetreuung anderer Standorte
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Manager Sales Strategy & Projects (f/m/d)
Manager Sales Strategy & Projects (f/m/d)
DHL Freight
Bonn
Teilweise Home-Office
66000 - 88000 / (geschätzt für Vollzeit)
You will lead cross-country projects, build sales enablement and training concepts, run performance and reporting routines, and support senior leadership with clear, decision-ready materials. * Support commercial strategy execution across Europe by coordinating actions, tracking priorities, and helping drive key sales initiatives. * Support commercial performance management through reporting, analysis, and follow-up on key priorities. * Support the commercialization of sustainable transport solutions through sales materials, customer content, and internal communications.
You will lead cross-country projects, build sales enablement and training concepts, run performance and reporting routines, and support senior leadership with clear, decision-ready materials. * Support commercial strategy execution across Europe by coordinating actions, tracking priorities, and helping drive key sales initiatives. * Support commercial performance management through reporting, analysis, and follow-up on key priorities. * Support the commercialization of sustainable transport solutions through sales materials, customer content, and internal communications.
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SuccessFactors Enablement Manager (m/f/d)
SuccessFactors Enablement Manager (m/f/d)
Simon-Kucher
Berlin, Bonn, Köln, Frankfurt/Main, Hamburg, München
Teilweise Home-Office
64000 - 96000 / (geschätzt für Vollzeit)
You lead the intake, clarification, and structuring of regional HR requirements, feedback, and localization needs, translating them into clear processes, responsibilities, and implementation actions. * You identify cross-module dependencies and practical HR implications, support functional recommendations and impact assessments, and ensure material design choices and trade-offs are prepared for decision in the appropriate governance forums. * You lead SAP SuccessFactors training and enablement activities, coordinating training needs, relevant materials and user guidance, while incorporating stakeholder feedback. * You support SuccessFactors-specific change and adoption measures, helping translate system and process changes into clear communication, gathering stakeholder feedback and supporting regiona
You lead the intake, clarification, and structuring of regional HR requirements, feedback, and localization needs, translating them into clear processes, responsibilities, and implementation actions. * You identify cross-module dependencies and practical HR implications, support functional recommendations and impact assessments, and ensure material design choices and trade-offs are prepared for decision in the appropriate governance forums. * You lead SAP SuccessFactors training and enablement activities, coordinating training needs, relevant materials and user guidance, while incorporating stakeholder feedback. * You support SuccessFactors-specific change and adoption measures, helping translate system and process changes into clear communication, gathering stakeholder feedback and supporting regiona
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Senior Scientific Data Manager (f/m/x)
Senior Scientific Data Manager (f/m/x)
Deutsches Zentrum für Neurodegenerative Erkrankungen e.V. (DZNE)
Bonn
60000 - 83000 / (geschätzt für Vollzeit)
Lead the strategic development and continuous optimization of data management processes for one of Germany's largest population-based cohort studies * Lead and coordinate complex data management projects and manage the needed communication - We envision the position as bridging research, data management and IT, to ensure data integrity and support the accurate documentation and scientific contextualization of data and metadata. * Ability to work independently, prioritize strategically, and lead initiatives to completion * Family-conscious corporate culture – because we know that family is important, we support you with our family service
Lead the strategic development and continuous optimization of data management processes for one of Germany's largest population-based cohort studies * Lead and coordinate complex data management projects and manage the needed communication - We envision the position as bridging research, data management and IT, to ensure data integrity and support the accurate documentation and scientific contextualization of data and metadata. * Ability to work independently, prioritize strategically, and lead initiatives to completion * Family-conscious corporate culture – because we know that family is important, we support you with our family service
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Inside Sales Representative (m/w/d) Industrial Measurements EMEA
Inside Sales Representative (m/w/d) Industrial Measurements EMEA
Vaisala
Bonn, Hamburg
Teilweise Home-Office
Bearbeitung und Qualifizierung eingehender Anfragen und Leads * Erfahrung im B2B-Vertrieb, Vertriebsinnendienst oder Sales Support
Bearbeitung und Qualifizierung eingehender Anfragen und Leads * Erfahrung im B2B-Vertrieb, Vertriebsinnendienst oder Sales Support
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Elektroniker:in / Mechatroniker:in als Servicetechniker:in Produktinspektionssysteme – Frankfurt am Main
Elektroniker:in / Mechatroniker:in als Servicetechniker:in Produktinspektionssysteme – Frankfurt am Main
Mettler-Toledo Garvens GmbH
Frankfurt am Main, Wiesbaden, Mainz, Limburg (Lahn)
Teilweise Home-Office
55000 - 65000 / (geschätzt für Vollzeit)
Anschreiben nicht erforderlich
Damit Sie als technischer Experte für Produktinspektionslösungen erfolgreich sind, legen wir großen Wert auf eine umfassende Einarbeitung: E-learnings, E-Demos, Classroom Trainings in Deutschland und UK, Mitfahrten mit erfahrenen Kollegen und Kennenlernen funktionsübergreifender Abteilungen wie bspw. Montage, Fertigung, Customer Support etc. * Eigenverantwortung & WIR-Gefühl: Direkte Berichtslinie zum Teamlead Field Service, kurze Entscheidungswege, angenehmes Arbeitsklima, regelmäßige Teamevents.
Damit Sie als technischer Experte für Produktinspektionslösungen erfolgreich sind, legen wir großen Wert auf eine umfassende Einarbeitung: E-learnings, E-Demos, Classroom Trainings in Deutschland und UK, Mitfahrten mit erfahrenen Kollegen und Kennenlernen funktionsübergreifender Abteilungen wie bspw. Montage, Fertigung, Customer Support etc. * Eigenverantwortung & WIR-Gefühl: Direkte Berichtslinie zum Teamlead Field Service, kurze Entscheidungswege, angenehmes Arbeitsklima, regelmäßige Teamevents.
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China Market Intelligence & Commercial Lead (he/she/they)
China Market Intelligence & Commercial Lead (he/she/they)
EuPD Research Sustainable Management GmbH
Bonn
44000 - 62000 / (geschätzt für Vollzeit)
Schnelle Bewerbung
Internationally positioned, we support organizations - from ambitious start-ups to global corporations - in navigating change with clarity, backed by more than 25 years of market experience. We are looking for a China Market Intelligence & Commercial Lead to drive business development in China, build senior industry relationships, and provide the European headquarters with a clear understanding of the Chinese market.
Internationally positioned, we support organizations - from ambitious start-ups to global corporations - in navigating change with clarity, backed by more than 25 years of market experience. We are looking for a China Market Intelligence & Commercial Lead to drive business development in China, build senior industry relationships, and provide the European headquarters with a clear understanding of the Chinese market.
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Schnelle Bewerbung
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Act as the primary technical authority for operational teams and engineering functions, providing expert guidance and escalation support on complex technical matters. * Lead complex troubleshooting and root-cause analyses for critical equipment and process issues requiring senior engineering judgement. * A proven track record in senior technical leadership positions such as Lead Engineer, Engineering Manager, Chief Engineer or Technical Superintendent.
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Act as the primary technical authority for operational teams and engineering functions, providing expert guidance and escalation support on complex technical matters. * Lead complex troubleshooting and root-cause analyses for critical equipment and process issues requiring senior engineering judgement. * A proven track record in senior technical leadership positions such as Lead Engineer, Engineering Manager, Chief Engineer or Technical Superintendent.
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