As a Global Process Manager, you will drive the continuous development and global alignment of tesa's Lead Management processes with a strong focus on customer-centricity, efficiency, automation and scalability. * Identify process gaps, inconsistencies, and AI improvement opportunities and lead initiatives to enhance efficiency and business impact * Define and track KPIs to measure process performance, adoption, and maturity, leveraging data and user feedback to drive continuous improvement In this role, you will ensure that management, CRM-related workflows, and pipeline processes are consistently adopted, and continuously improved across regions and business units. By combining strong process ownership, stakeholder management, and data-driven decision-making, you will help further drive the growth impact of marketing through high-performing processes that create measurable business impact.
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