The role ensures operational excellence, regulatory compliance, financial performance, and high-quality service delivery to customers. * Process Improvement & Operational Excellence * The Operations Manager is responsible for leading and managing end-to-end freight forwarding operations, including air, ocean, road transportation, and customs activities. * The position plays a key leadership role in optimizing operational workflows, maintaining profitability at the shipment and file level, and developing a high-performing operations team. Operational Leadership * Ensure timely and accurate execution of shipments, documentation, and operational processes. * Monitor operational performance to ensure on-time shipment execution and file completion accuracy. * Manage operational exceptions including delays, claims, and customs-related issues, ensuring prompt resolution.
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