Cross-Functional Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on issue handling, improve documentation, and support release readiness. Our new software platform MOSAIC UXS connects operators of our own but also 3rd party products - enabling real-time mission planning, fleet management, and data analysis. exceptional service to our customers worldwide. * Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems' mission management software. * Technical Ticket Management: Manage and document support cases in Jira Service Management, ensuring transparent communication, accurate documentation, and timely resolutions.
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