This role focuses on driving adoption, optimizing workflows, and enabling customers to deliver world-class internal service experiences for their employees. This role is ideal for individuals with ITSM/ITAM and Employee Experience backgrounds who thrive in customer-facing advisory roles while also contributing to programmatic, scalable motions. * Influence ES enablement, collateral, and scaled program strategy to ensure a consistent, high-quality customer experience * 7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS * Strong understanding of internal service delivery models (IT, HR, Finance, Operations, and Experience teams) * Demonstrated experience driving adoption and optimization of SaaS platforms, ideally within ITSM/ITAM, service management, or employee experience tooling
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