Our branch in Germany is responsible for sales and service of our products including the associated software. * Development and discussion of detailed technical proposals, documentation, system designs, schematics, configuration files, manuals, service frameworks, remote monitoring solutions, maintenance plans with clients and support of the establishment of service networks and partner ecosystems * Leading and coordinating of cross-functional troubleshooting and incident management, including root cause analysis, corrective actions for hardware, firmware and software, and continuous improvement in collaboration with clients and internal teams * Customer-oriented mindset with experience in building long-term relationships and developing service delivery frameworks or support networks
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