Providing service support for Molecular Diagnostic (MDx) instruments installed at R&D facility (including repair, service, PM and installations). * Providing on-site and remote service support for MDx instruments installed at customer sites (including repair, service, PM and installations) when required. For our Service & Support team in Nehren we are looking for a "Systems and Service Specialist (m/w/d)" focusing on our molecular diagnostics instruments (InGenius, BeGenius, GenoXtract, FluoroCycler, etc.). The position is designed to provide expert application support and training for instruments, software, and test kits, ensuring effective implementation and use of molecular diagnostic systems by customers. * Support the in-house repair of MDx instruments. * Creation and maintenance of test documentation, service notes, validation and training materials, including processes for on-site repair.
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