Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. * Ensure necessary documentation to support the global & local applications and certificates to run the environment is in place and kept up to date. * Support changes in the plant asset footprint (new lines, warehouse changes, R&D Facilities, etc). * Adopt and implement global/central applications to support global operational requirements.
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