to lead our customer relationship management (CRM) initiatives in the European region. Track and optimize CRM performance using KPIs, continuous testing, and data-driven insights. Strong expertise in customer segmentation, personalization, and CRM platforms (e.g. Salesforce, HubSpot or similar), combined with a highly analytical mindset to inform campaign strategy and performance. Excellent project management, communication, and cross-functional collaboration skills, ideally gained within the leisure, travel, or entertainment sectors, and a strong passion for delivering outstanding customer experiences. * Good with stakeholder management (of internal & external stakeholders). * Good negotiation skills and good agency management. Results-focused, with the ability to set clear goals, take accountability, and continuously evaluate and improve performance.
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