Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. For our Industrial Process (IP) value center, we are looking for a Supervisor (m/f/d), IT Enterprise Infrastructure Services to provide hands-on leadership in executing the programs, projects, and day-to-day operational responsibilities in delivery of end user support and infrastructure services for ITT's Industrial Process (IP) value center. * Lead, develop, and mentor a geographically distributed IT service desk team in delivering day-to-day IT operations and support. * Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution.
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