The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. * Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices. We are looking for an experienced, service-oriented IT Support Engineer to join our team at EMBL Headquarters in Heidelberg, Germany. EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. * Track, document, and manage support requests in line with IT service management best practices. * Contribute to the continuous improvement of IT services, infrastructure and user experience. * Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
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