This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. * Minimum 5 years in an IT Support Role; * Ensure that all IT&Data tickets (incidents and requests) relating to hardware, software, networking and remote access issues are resolved in accordance with the KPI deadlines set in the Fresh Service ticket system. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. * Provide first line and second line support and incident management to all across the geography of responsibility, including white collars, blue collars and road warriors, ...
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