Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. * Foster a high-performance culture with strong customer and service orientation - For our Industrial Process (IP) value center, we are looking for a Supervisor (m/f/d), IT Enterprise Infrastructure Services to provide hands-on leadership in executing the programs, projects, and day-to-day operational responsibilities in delivery of end user support and infrastructure services for ITT's Industrial Process (IP) value center. * Execute effective talent management activities including goal setting, performance reviews, individual development planning, succession planning, coaching, and issue resolution. The scope includes wired and wireless data and voice networks, physical cabling, network security, servers, storage, ...
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