Schnelle Bewerbung
4
Erscheinungsdatum
Home-Office-Optionen
Pendelzeit
Bewerbungsart
Sprache
Fähigkeiten
Berufsfeld
Branche
Region
Städte
Berufserfahrung
Anstellungsart
Arbeitszeit
Filter
SortierungRelevanz
Beliebte Jobs
- Customer Support
- Customer Services
- Technischer Support
- Service Support
- Produkt-Support
- Support Services
- Customer Service Manager
- Customer Support Manager
- Technical Support
- Customer Service
- Application Support
- Customer Success Management
- Customer Support Coordinator
- Service Support Specialist
- Tech Support
- Customer Support Team Leader
Home-Office-Optionen
Gehalt
Leg fest, wie viel du mindestens verdienen willst.
Pendelzeit
Bewerbungsart
Sprache
Fähigkeiten
Berufsfeld
Branche
Region
Städte
Berufserfahrung
Anstellungsart
Arbeitszeit
Beliebte Jobs
- Customer Support
- Customer Services
- Technischer Support
- Service Support
- Produkt-Support
- Support Services
- Customer Service Manager
- Customer Support Manager
- Technical Support
- Customer Service
- Application Support
- Customer Success Management
- Customer Support Coordinator
- Service Support Specialist
- Tech Support
- Customer Support Team Leader
22 Treffer für Technical Customer Support Jobs in Finsing im Umkreis von 30 km
){kind=logo}
Technical Sales Expert – Tunable Diode Lasers & Frequency Combs / Quantum Technologies
Technical Sales Expert – Tunable Diode Lasers & Frequency Combs / Quantum Technologies
TOPTICA Photonics SE
Gräfelfing
Technical Sales Support / Customer Training
Technical Sales Support / Customer Training
){kind=logo}
6+ years of work-related experience in a high-tech electronics industry in an embedded design role or technical customer support role - Your primary responsibilities will be to partner with sales and support the customer technical engagement for NVIDIA's Jetson platform. You will emphasize on your interpersonal skills and your technical knowledge to provide support for our embedded GPU AI products. * Engage customers and develop a keen understanding of their challenges, objectives, and technical needs - and help to define highly valued solutions that meet these needs * Provide onsite support to our customers through firmware, BSP and application software development, and with deep learning inference * Consult with customers in whiteboarding sessions to propose technical solutions, demonstrate capabilities, build proof of concepts and application demonstrations
6+ years of work-related experience in a high-tech electronics industry in an embedded design role or technical customer support role - Your primary responsibilities will be to partner with sales and support the customer technical engagement for NVIDIA's Jetson platform. You will emphasize on your interpersonal skills and your technical knowledge to provide support for our embedded GPU AI products. * Engage customers and develop a keen understanding of their challenges, objectives, and technical needs - and help to define highly valued solutions that meet these needs * Provide onsite support to our customers through firmware, BSP and application software development, and with deep learning inference * Consult with customers in whiteboarding sessions to propose technical solutions, demonstrate capabilities, build proof of concepts and application demonstrations
Noch nichts dabei? Es gibt 20 weitere Jobs, die zu deiner Suche passen könnten
){kind=logo}
Document customer interactions and technical issues in our ticketing system (Salesforce) * Interest in software applications and customer support * Assist customers with software application inquiries and troubleshooting issues * Maintain our Customer Portal (based on Salesforce) and create required reports * Participate in the development and maintenance of support documentation and FAQs * Contribute to team projects aimed at improving service quality and customer experience - We will coordinate your schedule to support your commitments
Document customer interactions and technical issues in our ticketing system (Salesforce) * Interest in software applications and customer support * Assist customers with software application inquiries and troubleshooting issues * Maintain our Customer Portal (based on Salesforce) and create required reports * Participate in the development and maintenance of support documentation and FAQs * Contribute to team projects aimed at improving service quality and customer experience - We will coordinate your schedule to support your commitments
){kind=logo}
Customer Support Engineer Klinische Anwendungen (m/w/d)
Customer Support Engineer Klinische Anwendungen (m/w/d)
Meierhofer AG
Berlin, München, Leipzig
Teilweise Home-Office
Unser Supportteam, bestehend aus IT-Spezialisten und Kolleg*innen aus dem Klinikumfeld sorgt täglich standort- und länderübergreifend für eine hohe Kundenzufriedenheit. * Du nimmst Supportanfragen unserer Bestandskunden zu unseren Softwarelösungen für Krankenhäuser entgegen * Du bringst mindestens 3 Jahre Berufserfahrung im Help Desk oder im 2nd-Level Support mit, idealerweise im medizinischen Umfeld
Unser Supportteam, bestehend aus IT-Spezialisten und Kolleg*innen aus dem Klinikumfeld sorgt täglich standort- und länderübergreifend für eine hohe Kundenzufriedenheit. * Du nimmst Supportanfragen unserer Bestandskunden zu unseren Softwarelösungen für Krankenhäuser entgegen * Du bringst mindestens 3 Jahre Berufserfahrung im Help Desk oder im 2nd-Level Support mit, idealerweise im medizinischen Umfeld
){kind=logo}
(Inhouse) IT Network Engineer (m/f/d) WAN & Internet Security
(Inhouse) IT Network Engineer (m/f/d) WAN & Internet Security
Leadec Automation & Engineering GmbH
Stuttgart, Chemnitz, Garching bei München
Teilweise Home-Office
Anschreiben nicht erforderlich
Taking responsibility: ensure continuous operation and accessibility of the network (especially WAN, but also LAN and Wi-Fi, with support of ); responsible for technical network architecture * Tackling tasks: independent error analysis and troubleshooting; technical requirements management; coordinate technical requirements with ; responsible for network release management; support in organizational change management - Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. * Driving progress: further develop and implement global network strategy/ network design; execute and support global network modernization * Recording conscientiously: technical service documentation; continuous service monitoring and reporting * Personality: customer orientation, sense of responsibility, analytical thinking skills and a systematic and ...
Taking responsibility: ensure continuous operation and accessibility of the network (especially WAN, but also LAN and Wi-Fi, with support of ); responsible for technical network architecture * Tackling tasks: independent error analysis and troubleshooting; technical requirements management; coordinate technical requirements with ; responsible for network release management; support in organizational change management - Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. * Driving progress: further develop and implement global network strategy/ network design; execute and support global network modernization * Recording conscientiously: technical service documentation; continuous service monitoring and reporting * Personality: customer orientation, sense of responsibility, analytical thinking skills and a systematic and ...
){kind=logo}
Field Applications Engineer (FAE) - Central Europe
Field Applications Engineer (FAE) - Central Europe
GigaDevice Semiconductor Germany GmbH
Höhenkirchen-Siegertsbrunn
• Provide technical support to customers in Central Europe, helping them design and implement GigaDevice MCU solutions. With a strong presence worldwide, we are committed to innovation and providing best-in-class support to our customers. We are seeking a Field Applications Engineer (FAE) to support our customers in Central Europe, with a primary focus on MCU hardware and software solutions. The ideal candidate will have a strong technical background in microcontroller technology and a passion for helping customers integrate our solutions into their designs. • Work closely with R&D and product teams to ensure successful customer integration and resolve technical challenges. • Conduct technical presentations, hands-on training, and product demonstrations to customers, partners, and distributors. • Develop and maintain strong customer relationships, understanding their ...
• Provide technical support to customers in Central Europe, helping them design and implement GigaDevice MCU solutions. With a strong presence worldwide, we are committed to innovation and providing best-in-class support to our customers. We are seeking a Field Applications Engineer (FAE) to support our customers in Central Europe, with a primary focus on MCU hardware and software solutions. The ideal candidate will have a strong technical background in microcontroller technology and a passion for helping customers integrate our solutions into their designs. • Work closely with R&D and product teams to ensure successful customer integration and resolve technical challenges. • Conduct technical presentations, hands-on training, and product demonstrations to customers, partners, and distributors. • Develop and maintain strong customer relationships, understanding their ...
){kind=logo}
You'll report to the Customer Success and work closely with internal in Technical Project Management, Key Account Management, and Customer Support. We are looking for a Customer Success Manager to join our growing Customer Success team. Your mission is to ensure successful onboarding, operational adoption, and the long-term growth of our enterprise customers. You'll act as the voice of the customer internally and coordinate across departments to remove roadblocks and drive results. Regular travel is required for customer visits. * Regular customer cadence: check-ins, operational reviews, QBRs * Representing the customer internally and aligning * Ensuring customer sentiment, risks, and opportunities are always visible * 2–4 years in Customer Success, Consulting, or Account Management. * Comfortable discussing technical topics at a conceptual level
You'll report to the Customer Success and work closely with internal in Technical Project Management, Key Account Management, and Customer Support. We are looking for a Customer Success Manager to join our growing Customer Success team. Your mission is to ensure successful onboarding, operational adoption, and the long-term growth of our enterprise customers. You'll act as the voice of the customer internally and coordinate across departments to remove roadblocks and drive results. Regular travel is required for customer visits. * Regular customer cadence: check-ins, operational reviews, QBRs * Representing the customer internally and aligning * Ensuring customer sentiment, risks, and opportunities are always visible * 2–4 years in Customer Success, Consulting, or Account Management. * Comfortable discussing technical topics at a conceptual level
){kind=logo}
The Customer Support Analyst II plays a vital role in providing exceptional technical and functional support to our clients, ensuring a seamless and positive experience with our payment services. This position is ideal for a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries and a passion for delivering world-class support. * 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry - We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our and customers.
The Customer Support Analyst II plays a vital role in providing exceptional technical and functional support to our clients, ensuring a seamless and positive experience with our payment services. This position is ideal for a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries and a passion for delivering world-class support. * 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry - We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our and customers.
NEU
){kind=logo}
Mitarbeiter:in (m/w/d) Technical Support und Training
Mitarbeiter:in (m/w/d) Technical Support und Training
Expert Communication Systems GmbH
Munich
Teilweise Home-Office
Schnelle Bewerbung
Dann suchen wir Dich, um unser Team tatkräftig zu unterstützen, als Mitarbeiter:in für den Technical Support im Customer Care für unser Redaktionssystem / CMS / CCMS * Selbstständige Bearbeitung der Supportanfragen von Kunden zu unserem Redaktionssystem * Anwenderunterstützung vía Telefon und Live-Support-System * Durchführung detaillierter Analysen von Kundenproblemen und bei Bedarf Weiterleitung an den Next-Level-Support, Verfolgung und Dokumentation von Problemlösungen
Dann suchen wir Dich, um unser Team tatkräftig zu unterstützen, als Mitarbeiter:in für den Technical Support im Customer Care für unser Redaktionssystem / CMS / CCMS * Selbstständige Bearbeitung der Supportanfragen von Kunden zu unserem Redaktionssystem * Anwenderunterstützung vía Telefon und Live-Support-System * Durchführung detaillierter Analysen von Kundenproblemen und bei Bedarf Weiterleitung an den Next-Level-Support, Verfolgung und Dokumentation von Problemlösungen
NEU
){kind=logo}
Your role will be to support existing SimScale users and to design and manage technical and commercial content that showcases the value of SimScale's cloud simulation platform to our prospective customers. * Provide technical support for both existing SimScale users as well as prospective new customers To support our customers and community users with their current engineering challenges, we are looking for a part-time Customer Support Agent (m/f/d) to join our international Customer Success Team. * Work with the Customer Success team to provide engineering support to SimScale users running CFD, FEA, and thermal projects * Communicate daily with various internal teams including engineering, product, and customer success to debug simulations and coordinate support projects - The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which ...
Your role will be to support existing SimScale users and to design and manage technical and commercial content that showcases the value of SimScale's cloud simulation platform to our prospective customers. * Provide technical support for both existing SimScale users as well as prospective new customers To support our customers and community users with their current engineering challenges, we are looking for a part-time Customer Support Agent (m/f/d) to join our international Customer Success Team. * Work with the Customer Success team to provide engineering support to SimScale users running CFD, FEA, and thermal projects * Communicate daily with various internal teams including engineering, product, and customer success to debug simulations and coordinate support projects - The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which ...
){kind=logo}
Intern Software Development and Automation (m/f/d)
Intern Software Development and Automation (m/f/d)
Rohde & Schwarz GmbH & Co. KG
München
Teilweise Home-Office
Collaborate with cross‑functional teams to understand requirements, propose technical solutions, and support integration of developed tools. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. - Contribute to building and improving internal applications, scripting solutions, and automation workflows to support engineering and testing activities. - Troubleshoot software issues, perform debugging, and support continuous improvement of existing tools. - Create and maintain clear technical documentation for developed applications and automation processes. - Ability to work collaboratively within a team and communicate effectively across technical and non‑technical stakeholders.
Collaborate with cross‑functional teams to understand requirements, propose technical solutions, and support integration of developed tools. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. - Contribute to building and improving internal applications, scripting solutions, and automation workflows to support engineering and testing activities. - Troubleshoot software issues, perform debugging, and support continuous improvement of existing tools. - Create and maintain clear technical documentation for developed applications and automation processes. - Ability to work collaboratively within a team and communicate effectively across technical and non‑technical stakeholders.
){kind=logo}
You will act as the go-to technical advisor (f/m/d) for AI at our customers -driving strategic AI initiatives & translating ideas into production-ready solutions that deliver measurable business value at scale. * Support our customers in discovering the best ways to apply AI to create real value - Advising customers from a technical perspective on how SAP Business AI can be leveraged and integrated into their existing AI landscape. The role focusses on bridging the gap between business needs, customer business strategy and technical capabilities. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are looking for a Principal AI Architect (f/m/d) to join our AI Strategy & Advisory team and drive SAP Business AI at our customers across the CEE region (e.g., Austria, Poland, Czech Republic, Hungary).
You will act as the go-to technical advisor (f/m/d) for AI at our customers -driving strategic AI initiatives & translating ideas into production-ready solutions that deliver measurable business value at scale. * Support our customers in discovering the best ways to apply AI to create real value - Advising customers from a technical perspective on how SAP Business AI can be leveraged and integrated into their existing AI landscape. The role focusses on bridging the gap between business needs, customer business strategy and technical capabilities. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are looking for a Principal AI Architect (f/m/d) to join our AI Strategy & Advisory team and drive SAP Business AI at our customers across the CEE region (e.g., Austria, Poland, Czech Republic, Hungary).
){kind=logo}
We offer high-quality products such as motors, fans, and pumps, as well as technical solutions for customers worldwide. * Support technical clarifications and documentation processes * Initial experience in project management or customer support is an advantage - Our customers are located around the globe. * Coordinate and manage customer projects from initial inquiry to mass production * Serve as the communication bridge between customers, , and our Chinese headquarters * Completed commercial or technical training, or a relevant university degree
We offer high-quality products such as motors, fans, and pumps, as well as technical solutions for customers worldwide. * Support technical clarifications and documentation processes * Initial experience in project management or customer support is an advantage - Our customers are located around the globe. * Coordinate and manage customer projects from initial inquiry to mass production * Serve as the communication bridge between customers, , and our Chinese headquarters * Completed commercial or technical training, or a relevant university degree
){kind=logo}
1st-Level-Support für die Novalnet-Anwendungen und ständige Unterstützung der Kunden bei der Anbindung der Zahlungsabwicklung * Beantwortung und Überwachung der eingehenden Supportanfragen der Kunden per Telefon und E-Mail * Qualifizierung aller Anfragen und ggf. Weiterleitung an den 2nd-Level-Support * Sie haben eine schnelle Auffassungsgabe und verfügen über erste Erfahrungen im Bereich Shopsysteme / Content-Management-Systeme (CMS), Customer Relationship Management (CRM) und Ticketing-Systeme oder mit ähnlichen Plattformen
1st-Level-Support für die Novalnet-Anwendungen und ständige Unterstützung der Kunden bei der Anbindung der Zahlungsabwicklung * Beantwortung und Überwachung der eingehenden Supportanfragen der Kunden per Telefon und E-Mail * Qualifizierung aller Anfragen und ggf. Weiterleitung an den 2nd-Level-Support * Sie haben eine schnelle Auffassungsgabe und verfügen über erste Erfahrungen im Bereich Shopsysteme / Content-Management-Systeme (CMS), Customer Relationship Management (CRM) und Ticketing-Systeme oder mit ähnlichen Plattformen
NEU
(Inhouse) Project Manager global IT Infrastructure (m/f/d)
(Inhouse) Project Manager global IT Infrastructure (m/f/d)
Leadec Automation & Engineering GmbH
Stuttgart, Garching bei München
Teilweise Home-Office
Anschreiben nicht erforderlich
Being passionate about technology: Understand the technical requirements and manage and vendors; provide technical support to troubleshoot and resolve integration issues; assist with handover to operations and service desk support. Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world.
Being passionate about technology: Understand the technical requirements and manage and vendors; provide technical support to troubleshoot and resolve integration issues; assist with handover to operations and service desk support. Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world.
){kind=logo}
Schnelle Bewerbung
Acquisition of new customers and continuous support of existing customers, etc. * Commercial customer service to national and international customers in the product categories permanent magnets, sensors and measuring devices, etc. * Support in goods receipt & outgoing goods * Support of marketing in the products categories permanent magnets, sensors and measuring devices, etc. * Training in a technical (e.g. electrical engineering or mechanical engineering) and/or business discipline * Good analytic skills and technical understanding
Acquisition of new customers and continuous support of existing customers, etc. * Commercial customer service to national and international customers in the product categories permanent magnets, sensors and measuring devices, etc. * Support in goods receipt & outgoing goods * Support of marketing in the products categories permanent magnets, sensors and measuring devices, etc. * Training in a technical (e.g. electrical engineering or mechanical engineering) and/or business discipline * Good analytic skills and technical understanding
Schnelle Bewerbung
Acquisition of new customers and continuous support of existing customers, etc. * Support for qualitative and quantitative market research projects * Commercial customer service to national and international customers in the product categories permanent magnets, sensors and measuring devices, etc. * Support in goods receipt & outgoing goods * Support of marketing in the products categories permanent magnets, sensors and measuring devices, etc. * technical understanding is highly beneficial
Acquisition of new customers and continuous support of existing customers, etc. * Support for qualitative and quantitative market research projects * Commercial customer service to national and international customers in the product categories permanent magnets, sensors and measuring devices, etc. * Support in goods receipt & outgoing goods * Support of marketing in the products categories permanent magnets, sensors and measuring devices, etc. * technical understanding is highly beneficial
){kind=logo}
On-Site Support: You visit our customers on-site to provide installation assistance, troubleshooting, and hands-on technical support. Customer Support: You provide 1st and 2nd level support, proactively resolving issues and handling problem-solving in the event of customer complaints. We welcome both entry-level candidates and experienced professionals who are eager to grow in a customer-facing technical role. As a Field Application Engineer (m/f/d), your mission is to bridge cutting-edge technology and customer success. You will conceptualize solutions, plan rollouts and drive customer projects for different use cases, e.g. in airports, power plants and railway stations. In doing so, you will learn to thoroughly understand the requirements of our key customers, find creative solutions and implement them in a successful way.
On-Site Support: You visit our customers on-site to provide installation assistance, troubleshooting, and hands-on technical support. Customer Support: You provide 1st and 2nd level support, proactively resolving issues and handling problem-solving in the event of customer complaints. We welcome both entry-level candidates and experienced professionals who are eager to grow in a customer-facing technical role. As a Field Application Engineer (m/f/d), your mission is to bridge cutting-edge technology and customer success. You will conceptualize solutions, plan rollouts and drive customer projects for different use cases, e.g. in airports, power plants and railway stations. In doing so, you will learn to thoroughly understand the requirements of our key customers, find creative solutions and implement them in a successful way.
NEU
){kind=logo}
Schnelle Bewerbung
For over 15 years, we have collaborated closely with the Technical University of Munich in researching the field of RTOS. It is through diverse cooperation and projects that we have been able to gain international and customers. * You will prepare, pack and ship products to our customers. If you thrive on finding answers and solutions to special customer requests and enjoy being the \"go-to\" person when customers have questions, we encourage you to apply! * You are customer-oriented.
For over 15 years, we have collaborated closely with the Technical University of Munich in researching the field of RTOS. It is through diverse cooperation and projects that we have been able to gain international and customers. * You will prepare, pack and ship products to our customers. If you thrive on finding answers and solutions to special customer requests and enjoy being the \"go-to\" person when customers have questions, we encourage you to apply! * You are customer-oriented.
){kind=logo}
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy, and Customer Support. We are thought leaders with deep product, technical, and domain expertise, focusing on delivering Celonis implementations and driving product adoption for our customers. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform to drive value and customer success. * Product: Ensure a focus on deep product and technical knowledge to provide thought leadership for our customers, specifically regarding best-practice implementation in large-scale manufacturing and processing workflows .
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy, and Customer Support. We are thought leaders with deep product, technical, and domain expertise, focusing on delivering Celonis implementations and driving product adoption for our customers. You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform to drive value and customer success. * Product: Ensure a focus on deep product and technical knowledge to provide thought leadership for our customers, specifically regarding best-practice implementation in large-scale manufacturing and processing workflows .
NEU
Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement and support expertise. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line.
Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement and support expertise. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line.
Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement and support expertise. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line.
Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements. It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations, maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement and support expertise. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line.
9 passende Jobs liegen außerhalb deiner Region
To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. * Support our Governmental Sector: Deliver advanced to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. * Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges. * Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.
To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field. * Support our Governmental Sector: Deliver advanced to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios. * Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges. * Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.
As a Technical Support Manager (Tier 1), you are part of the global support team and serve as the first point of contact for our customers regarding technical inquiries. In doing so, you maintain oversight of the support mailbox, assist with license management, support RMA processes, and help customers with basic log analyses (e.g. based on the Reseller UI manual). * Completed technical training or relevant experience in an IT, technical, or support-related environment * Structured troubleshooting based on the knowledge base and technical documentation * Close collaboration with Customer Success, Sales, Fulfillment, Repair, and Training teams * Continuous monitoring of the support mailbox to ensure fast response times * Strong interest in aviation, drones, or other technical products * Strong team spirit and motivation to work in a committed, supportive support environment
As a Technical Support Manager (Tier 1), you are part of the global support team and serve as the first point of contact for our customers regarding technical inquiries. In doing so, you maintain oversight of the support mailbox, assist with license management, support RMA processes, and help customers with basic log analyses (e.g. based on the Reseller UI manual). * Completed technical training or relevant experience in an IT, technical, or support-related environment * Structured troubleshooting based on the knowledge base and technical documentation * Close collaboration with Customer Success, Sales, Fulfillment, Repair, and Training teams * Continuous monitoring of the support mailbox to ensure fast response times * Strong interest in aviation, drones, or other technical products * Strong team spirit and motivation to work in a committed, supportive support environment
){kind=logo}
Prototype Technician NEXUS - In-Field Service (m/f/d)
Prototype Technician NEXUS - In-Field Service (m/f/d)
Quantum-Systems GmbH
Gilching
Teilweise Home-Office
You will work closely with customers, , training and our back-office support team to ensure the successful setup, testing, and operation of droneport infrastructure in the field. * Commission and support the installation of NEXUS systems at customer locations. * Provide in-field technical support and troubleshooting for hardware, software, and communications systems—with support from back-office engineering teams. As a Infield Service Technician, you will be a key member of our NEXUS Team, enabling smooth deployment, operation, and servicing of our advanced droneport systems at customer sites around the world. Your hands-on expertise and problem-solving mindset will help ensure system performance, drive improvements, and support Quantum Systems in its mission to become the benchmark for aerial data collection solutions with unmanned aerial systems (sUAV).
You will work closely with customers, , training and our back-office support team to ensure the successful setup, testing, and operation of droneport infrastructure in the field. * Commission and support the installation of NEXUS systems at customer locations. * Provide in-field technical support and troubleshooting for hardware, software, and communications systems—with support from back-office engineering teams. As a Infield Service Technician, you will be a key member of our NEXUS Team, enabling smooth deployment, operation, and servicing of our advanced droneport systems at customer sites around the world. Your hands-on expertise and problem-solving mindset will help ensure system performance, drive improvements, and support Quantum Systems in its mission to become the benchmark for aerial data collection solutions with unmanned aerial systems (sUAV).
Beliebte Jobs
- Customer Support
- Customer Services
- Technischer Support
- Service Support
- Produkt-Support
- Support Services
- Customer Service Manager
- Customer Support Manager
- Technical Support
- Customer Service
- Application Support
- Customer Success Management
- Customer Support Coordinator
- Service Support Specialist
- Tech Support
- Customer Support Team Leader