Design and optimize end-to-end after-sales and warranty processes to ensure scalability, efficiency, and premium customer experience * Experience in project management, aftersales, customer care, operations, or consulting in hardware-focused industries; optometry background is a plus. * Lead cross functional initiatives across customer care, logistics, IT, quality, and regional teams * Derive actionable insights from operational data and customer feedback to enhance service excellence * Strong expertise in aftersales and customer care processes, including warranty, returns, repair flows, service logistics, and escalation management. * Proven skills in operational excellence, process design, and strategic thinking to develop scalable, customer-centric service models. * Practical experience with Jira or similar tools for system and requirements management, including backlog coordination ...
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