You translate user requirements into targeted system enhancements, developing concepts, assessing feasibility, and validating improvements through structured testing and iterative refinement. You identify and implement automation and AI-enabled features, including AI-based search and workflow improvements. You run improvement pilots, evaluate their effectiveness, and support scaling successful solutions across the organization globally. You collaborate closely with IT, vendors, and internal stakeholders, provide guidance to , and contribute to the continuous improvement of user training and adoption. You bring a strong understanding of knowledge platform architectures , combined with the ability to translate user needs into structured, testable system improvements. You demonstrate analytical and problem-solving skills , with a structured approach to testing, validation, and continuous ...
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