Establish and grow the "research" focus within the Design Team * Experience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2B context * Develop a scalable research framework: Create a structured approach that defines processes, best practices, and tools for research activities * Build and maintain a research repository * Ensure all research activities comply with ethical guidelines and data protection regulations, fostering trust and transparency * Empower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activities * Education: Degree in Interaction Design, Service Design, Psychology, or a related field - o Strong background in both qualitative and quantitative research methods - o Hands-on experience with state-of-the-art research platforms (e.g., Dovetail, Lookback, T
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