Establish and grow the "research" focus within the Design Team * Empower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activities * Education: Degree in Interaction Design, Service Design, Psychology, or a related field * Experience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2B context - o Solid understanding of user-centered design, Design Thinking, and agile methodologies, including workshop facilitation
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