System Enablement: Supported large-scale CRM, ERP, and customer platform rollouts by translating complex workflows and integrations into clear, business-friendly training content. * Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives, hypercare support, and rapid issue resolution. * Enterprise Systems & Technical Expertise: Deep understanding of CRM (Salesforce – Sales Cloud, Service Cloud, CPQ), ERP, marketing automation, and customer platforms, with the ability to rapidly learn new systems and translate complex workflows into practical training. * Project & Change Management: Highly organized, managing multiple training initiatives simultaneously, supporting system enablement and product releases, and applying change management frameworks (ADKAR, Prosci) in agile environments.
mehr