Cross-functional Collaboration: Partner with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement. * Proven leadership experience in Customer Success Management or related roles. * Experience with SaaS, software adoption, and customer lifecycle management. At TOPdesk, our mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. To strengthen this mission, we are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of our CSM function. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ens
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