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Beliebte Jobs
- Digital Communication
- Physiotherapeut Ausbildung
- Industriekaufmann Ausbildung
- Marketing und Kommunikation
- Vertrieb und Verkauf
- Logopädie Ausbildung
- Kommunikation
- Pflegehelfer Ausbildung
- Communication
- Executive Communications
- Rettungssanitäter Ausbildung
- Kfz Mechaniker Ausbildung
- Heilpraktiker Ausbildung
- MFA Ausbildung
- Ausbildung Bauzeichner
- Polizei Ausbildung
Standorte
- Frankfurt am Main
- Wiesbaden
- Mainz
- Darmstadt
- Offenbach
- Hanau
- Gießen
- Aschaffenburg
- Eschborn
- Neu-Isenburg
- Bad Homburg vor der Höhe
- Wetzlar
- Dreieich
- Alzenau in Unterfranken
- Oberursel
- Bad Nauheim
- Bad Vilbel
- Rüsselsheim
- Friedberg, Hessen
- Griesheim
- Europa
- Westliches Europa
- Westdeutschland
- Süddeutschland
- Nordrhein-Westfalen
- Südwestdeutschland
- Bayern
- Rheinland
- Hessen
- Rhein-Main-Gebiet
- Taunus
- Odenwald
3.461 Treffer für Customer Experience Management Jobs in Karben im Umkreis von 30 km
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Unsere Beratungstätigkeit liegt dabei auf strategischen und operativen Aufgabenstellungen in den Bereichen der Geschäfts- und Organisationsentwicklung, des Customer Experience Management und der Business Transformation. * Auseinandersetzung mit top-aktuellen Themen: Dein tägliches Umfeld ist geprägt durch Themen wie Innovation Management, Customer Journeys, Smart Data oder Multi-Channel-Marketing und durch den Einsatz von Methoden wie Design Thinking, Scrumming oder Lean-Startup. GP+S Consulting GmbH mit Sitz in Bad Homburg v. d. H. ist eine Managementberatung für Wachstum und Transformation. * Entscheidungsvorbereitung: Du unterstützt die Erstellung von detaillierten Fachkonzepten bis hin zu hochverdichteten Top-Management-Präsentationen. * Starke Ergebnis- und Problemlösungsorientierung sowie gute Projektmanagementfähigkeiten
Unsere Beratungstätigkeit liegt dabei auf strategischen und operativen Aufgabenstellungen in den Bereichen der Geschäfts- und Organisationsentwicklung, des Customer Experience Management und der Business Transformation. * Auseinandersetzung mit top-aktuellen Themen: Dein tägliches Umfeld ist geprägt durch Themen wie Innovation Management, Customer Journeys, Smart Data oder Multi-Channel-Marketing und durch den Einsatz von Methoden wie Design Thinking, Scrumming oder Lean-Startup. GP+S Consulting GmbH mit Sitz in Bad Homburg v. d. H. ist eine Managementberatung für Wachstum und Transformation. * Entscheidungsvorbereitung: Du unterstützt die Erstellung von detaillierten Fachkonzepten bis hin zu hochverdichteten Top-Management-Präsentationen. * Starke Ergebnis- und Problemlösungsorientierung sowie gute Projektmanagementfähigkeiten
Unsere Beratungstätigkeit liegt dabei auf strategischen und operativen Aufgabenstellungen in den Bereichen der Geschäfts- und Organisationsentwicklung, des Customer Experience Management und der Business Transformation. * Auseinandersetzung mit top-aktuellen Themen: Du arbeitest an Projekten mit Fokus auf digitale Transformation, Geschäftsmodellentwicklung, agile Methoden, datengetriebene Geschäftsmodelle und Customer Experience – stets am Puls aktueller Entwicklungen und mit modernem Methodenrepertoire wie Design Thinking, Lean Startup oder Scrum - GP+S Consulting GmbH mit Sitz in Bad Homburg v. d. H. ist eine Managementberatung für Wachstum und Transformation. * Entscheidungsvorbereitung: Du unterstützt die Erstellung von detaillierten Fachkonzepten bis hin zu hochverdichteten Top-Management-Präsentationen. * Starke Ergebnis- und Problemlösungsorientierung sowie gute ...
Unsere Beratungstätigkeit liegt dabei auf strategischen und operativen Aufgabenstellungen in den Bereichen der Geschäfts- und Organisationsentwicklung, des Customer Experience Management und der Business Transformation. * Auseinandersetzung mit top-aktuellen Themen: Du arbeitest an Projekten mit Fokus auf digitale Transformation, Geschäftsmodellentwicklung, agile Methoden, datengetriebene Geschäftsmodelle und Customer Experience – stets am Puls aktueller Entwicklungen und mit modernem Methodenrepertoire wie Design Thinking, Lean Startup oder Scrum - GP+S Consulting GmbH mit Sitz in Bad Homburg v. d. H. ist eine Managementberatung für Wachstum und Transformation. * Entscheidungsvorbereitung: Du unterstützt die Erstellung von detaillierten Fachkonzepten bis hin zu hochverdichteten Top-Management-Präsentationen. * Starke Ergebnis- und Problemlösungsorientierung sowie gute ...
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Schnelle Bewerbung
Du unterstützt unser Customer Success Team operativ in laufenden Kundenprojekten und erhältst einen tiefen Einblick in Customer Experience Management, Datenanalyse und Projektarbeit. Dabei übernimmst du klar abgegrenzte Aufgaben im Projektmanagement, in der Daten- und Qualitätssicherung, bei der Erstellung von Präsentationen sowie in der internen Ticketsteuerung. * unterstützt im Bereich Datenanalyse, Datenmanagement und Qualitätssicherung, z. B. durch Plausibilitätschecks, Datenprüfungen und einfache Auswertungen
Du unterstützt unser Customer Success Team operativ in laufenden Kundenprojekten und erhältst einen tiefen Einblick in Customer Experience Management, Datenanalyse und Projektarbeit. Dabei übernimmst du klar abgegrenzte Aufgaben im Projektmanagement, in der Daten- und Qualitätssicherung, bei der Erstellung von Präsentationen sowie in der internen Ticketsteuerung. * unterstützt im Bereich Datenanalyse, Datenmanagement und Qualitätssicherung, z. B. durch Plausibilitätschecks, Datenprüfungen und einfache Auswertungen
Noch nichts dabei? Es gibt 3458 weitere Jobs, die zu deiner Suche passen könnten
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Senior Customer Experience Solution Engineer (m/w/d)
Senior Customer Experience Solution Engineer (m/w/d)
Sopra Steria
bundesweit, Berlin, Frankfurt, Hamburg, Köln, Leipzig, München
Teilweise Home-Office
Anschreiben nicht erforderlich
Wir sind als eine der führenden europäischen Management- und Technologieberatungen ein echter Tech-Player. * Als Trusted Advisor berätst du unsere Kunden auf Fach‑ und Managementebene zu technologischen und architektonischen Fragestellungen * Stark ausgeprägte Präsentations‑, Kommunikations‑ und Beratungsfähigkeiten im Umgang mit Fach‑ und Management‑Stakeholdern
Wir sind als eine der führenden europäischen Management- und Technologieberatungen ein echter Tech-Player. * Als Trusted Advisor berätst du unsere Kunden auf Fach‑ und Managementebene zu technologischen und architektonischen Fragestellungen * Stark ausgeprägte Präsentations‑, Kommunikations‑ und Beratungsfähigkeiten im Umgang mit Fach‑ und Management‑Stakeholdern
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Customer trust and security specialist (m/w/d)
Customer trust and security specialist (m/w/d)
Colt Technology Services
Frankfurt
Teilweise Home-Office
Contribute to vulnerability management and incident response communications for customers. * Proven experience managing customer audits, security questionnaires, and trust-building initiatives. The customer trust and security specialist is responsible for building and maintaining customer confidence in the organization's security posture by acting as a trusted . This role ensures a deep understanding of local customer requirements, supports the creation and maintenance of accurate security documentation aligned to the organizational measures, and manages relationships with to ensure compliance. The position also serves as a key coordinator between internal teams - including Security, Compliance, Legal, and Sales—to deliver timely, consistent, and compliant responses to customer inquiries, audits, and contractual obligations.
Contribute to vulnerability management and incident response communications for customers. * Proven experience managing customer audits, security questionnaires, and trust-building initiatives. The customer trust and security specialist is responsible for building and maintaining customer confidence in the organization's security posture by acting as a trusted . This role ensures a deep understanding of local customer requirements, supports the creation and maintenance of accurate security documentation aligned to the organizational measures, and manages relationships with to ensure compliance. The position also serves as a key coordinator between internal teams - including Security, Compliance, Legal, and Sales—to deliver timely, consistent, and compliant responses to customer inquiries, audits, and contractual obligations.
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Ensure that all customer complaints received are objectively investigated and liaise with and management to recommend remedial/corrective action. * Coach, develop and motivate a team of Customer Sales and and and to achieve individual, retail office and network targets and Commercial objectives. * Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. * Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to and management. * Ensure regular quality monitoring for all customer interactions is scheduled and sufficient coaching time allocated with each team member. Perform regular quality audits with other Customer Sales and both within own retail office and network wide to ensure calibration of quality standard is achieved globally.
Ensure that all customer complaints received are objectively investigated and liaise with and management to recommend remedial/corrective action. * Coach, develop and motivate a team of Customer Sales and and and to achieve individual, retail office and network targets and Commercial objectives. * Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. * Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to and management. * Ensure regular quality monitoring for all customer interactions is scheduled and sufficient coaching time allocated with each team member. Perform regular quality audits with other Customer Sales and both within own retail office and network wide to ensure calibration of quality standard is achieved globally.
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Business Management & Support - Executive Assistant Treasury (m/f/d)
Business Management & Support - Executive Assistant Treasury (m/f/d)
Deutsche Pfandbriefbank AG
Eschborn bei Frankfurt a.M.
Teilweise Home-Office
We offer our customers a wide range of financing and investment solutions for the entire real estate value chain. Group Treasury is responsible for efficiently managing pbb's financial resources, including the management, control and optimization of the bank's liquidity, funding, capital and corporate risks. Treasury Business Management & Support - Executive Assistant (m/f/d) * Management Support: Proactive administrative support for the , including calendar, meeting, and travel management * Reporting & Budgeting: Coordination of management reporting, headcount and budget planning, and preparation of committee documents * Communication: Professional creation of strategic presentations and management correspondence in both German and English * Event & Stakeholder Management: Organization of events (workshops, town halls) and cultivation of trusted international working relationships
We offer our customers a wide range of financing and investment solutions for the entire real estate value chain. Group Treasury is responsible for efficiently managing pbb's financial resources, including the management, control and optimization of the bank's liquidity, funding, capital and corporate risks. Treasury Business Management & Support - Executive Assistant (m/f/d) * Management Support: Proactive administrative support for the , including calendar, meeting, and travel management * Reporting & Budgeting: Coordination of management reporting, headcount and budget planning, and preparation of committee documents * Communication: Professional creation of strategic presentations and management correspondence in both German and English * Event & Stakeholder Management: Organization of events (workshops, town halls) and cultivation of trusted international working relationships
NEU
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Senior Project Manager Digital Experience (all genders)
Senior Project Manager Digital Experience (all genders)
adesso SE
Düsseldorf, Köln, Essen, Münster, Frankfurt, Walldorf, Koblenz, Dortmund
Anschreiben nicht erforderlich
Kenntnisse: Einen guten Überblick über Digital Experience Plattformen, Web-Content-Management-Systeme und E-Commerce Lösungen (idealerweise Magnolia, Adobe Experience Manager, Contentful, Coremedia, FirstSpirit, SAP Customer Experience Cloud, Ibexa , Spryker, Shopware, Drupal). * Kundenberatung: Berate unsere Kunden kompetent rund um die Themen Web-Content Management und Web Experience sowie E-Commerce. * Organisiere Implementierungsprojekte: Organisiere und steuere Web-Content-Management- oder E-Commerce-Implementierungsprojekte. * Plane, reporte und entwickle: Die Projektplanung (Koordination des Projektteams, Aufwandskalkulationen), das Controlling und Reporting der Projektergebnisse (Statusreports, Zeit- und Kosten-Controlling, Steuerung des Projektqualitätsmanagements) sowie die Weiterentwicklung der Beratungsstrategie zählen zu deinen Aufgaben.
Kenntnisse: Einen guten Überblick über Digital Experience Plattformen, Web-Content-Management-Systeme und E-Commerce Lösungen (idealerweise Magnolia, Adobe Experience Manager, Contentful, Coremedia, FirstSpirit, SAP Customer Experience Cloud, Ibexa , Spryker, Shopware, Drupal). * Kundenberatung: Berate unsere Kunden kompetent rund um die Themen Web-Content Management und Web Experience sowie E-Commerce. * Organisiere Implementierungsprojekte: Organisiere und steuere Web-Content-Management- oder E-Commerce-Implementierungsprojekte. * Plane, reporte und entwickle: Die Projektplanung (Koordination des Projektteams, Aufwandskalkulationen), das Controlling und Reporting der Projektergebnisse (Statusreports, Zeit- und Kosten-Controlling, Steuerung des Projektqualitätsmanagements) sowie die Weiterentwicklung der Beratungsstrategie zählen zu deinen Aufgaben.
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Produktmanager Collections – Customer Contact & Digital Journey (w/m/d)
Produktmanager Collections – Customer Contact & Digital Journey (w/m/d)
ING Deutschland
Frankfurt am Main
Weil bei Dir alle Fäden zusammenlaufen, behältst Du jederzeit den Überblick, stellst eine ebenso konsistente wie nahtlose Customer Experience auf allen Kanälen sicher und minimierst mit innovativen Nudges und Self-Cares alle unnötigen Kontakte. * Fundierte Erfahrung im Customer Journey Management, in der Entwicklung digitaler Produkte oder in der Kanalstrategie * Ob Zeitpunkt, Kanäle, digital, hybrid oder persönlich – Du bist der Dreh- und Angelpunkt unserer Customer-Contact-Strategie im Collections-Umfeld und verantwortest ihre ganzheitliche Steuerung über alle Phasen hinweg. * Nachgewiesene Erfolge in der Konzeption und Umsetzung von App- und web-basierten Customer Journeys, idealerweise in einem regulierten Umfeld * Exzellente Stakeholdermanagement-Fähigkeiten sowie eine ausgeprägte End-to-end-Ownership-Mentalität
Weil bei Dir alle Fäden zusammenlaufen, behältst Du jederzeit den Überblick, stellst eine ebenso konsistente wie nahtlose Customer Experience auf allen Kanälen sicher und minimierst mit innovativen Nudges und Self-Cares alle unnötigen Kontakte. * Fundierte Erfahrung im Customer Journey Management, in der Entwicklung digitaler Produkte oder in der Kanalstrategie * Ob Zeitpunkt, Kanäle, digital, hybrid oder persönlich – Du bist der Dreh- und Angelpunkt unserer Customer-Contact-Strategie im Collections-Umfeld und verantwortest ihre ganzheitliche Steuerung über alle Phasen hinweg. * Nachgewiesene Erfolge in der Konzeption und Umsetzung von App- und web-basierten Customer Journeys, idealerweise in einem regulierten Umfeld * Exzellente Stakeholdermanagement-Fähigkeiten sowie eine ausgeprägte End-to-end-Ownership-Mentalität
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Process Manager ITIL (Problem Management, Knowledge Management Service Availability, Service Continuity) (m/f/d)
Process Manager ITIL (Problem Management, Knowledge Management Service Availability, Service Continuity) (m/f/d)
Global Legal Entity Identifier Foundation (GLEIF)
Frankfurt am Main
Teilweise Home-Office
Experience (3+ years) as Process Manager preferably in Problem Management, Service Availability and Service Continuity - Strong experience with problem management (ITIL v3) and different Root Cause Analysis methods Experience with Knowledge, Availability and Service Continuity Management As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. We are seeking a highly motivated, talented individual with a Service Management background as Process Manager who ensures that standardized methods and procedures are used for efficient and prompt handling of process instances. This position places special emphasis on the management of ITIL related processes and the preparation of ISO 20000 audits. Experience and competencies for success
Experience (3+ years) as Process Manager preferably in Problem Management, Service Availability and Service Continuity - Strong experience with problem management (ITIL v3) and different Root Cause Analysis methods Experience with Knowledge, Availability and Service Continuity Management As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. We are seeking a highly motivated, talented individual with a Service Management background as Process Manager who ensures that standardized methods and procedures are used for efficient and prompt handling of process instances. This position places special emphasis on the management of ITIL related processes and the preparation of ISO 20000 audits. Experience and competencies for success
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Schnelle Bewerbung
5+ years of management experience, including 3+ years in Corporate Workplace and 1+ year in Operations preferred * Develop and own Workplace experience, Facilities operations for the PSA location in Frankfurt, Germany * Own Workplace vendor management and administrative responsibilities for the sites - processing contracts, onboarding vendors, coordinating insurance, managing relationships & performance * Liaise between Workplace and other departments, collaborating with upper management on relevant issues * Manage internal customer tickets and requests through the ticketing platform, ensuring timely response and resolution * Bachelor's degree in related field or equivalent work experience * Strong team management and planning/organizational skills; adaptable and capable of developing/executing realistic action plans in a dynamic environment
5+ years of management experience, including 3+ years in Corporate Workplace and 1+ year in Operations preferred * Develop and own Workplace experience, Facilities operations for the PSA location in Frankfurt, Germany * Own Workplace vendor management and administrative responsibilities for the sites - processing contracts, onboarding vendors, coordinating insurance, managing relationships & performance * Liaise between Workplace and other departments, collaborating with upper management on relevant issues * Manage internal customer tickets and requests through the ticketing platform, ensuring timely response and resolution * Bachelor's degree in related field or equivalent work experience * Strong team management and planning/organizational skills; adaptable and capable of developing/executing realistic action plans in a dynamic environment
NEU
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Principal Consultant (f/m/d) Business Data Strategy & Advisory - Data Architect (f/m/d)
Principal Consultant (f/m/d) Business Data Strategy & Advisory - Data Architect (f/m/d)
SAP SE
Eschborn, DE, 65760
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Experienced data & analytics transformation Leader: Several years of experience in Data & Analytics architecture and business transformation, with a track record of inspiring customers, driving collaboration, and delivering high-impact solutions. Customer-centric and Change-Oriented: Strong focus on customer success and extensive experience leading large-scale transformations. Change Management & Customer Success: Proven success in guiding impactful digital transformations and leading change management initiatives to support adoption. Innovation & AI Expertise: Experience integrating AI and emerging technologies to ...
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Experienced data & analytics transformation Leader: Several years of experience in Data & Analytics architecture and business transformation, with a track record of inspiring customers, driving collaboration, and delivering high-impact solutions. Customer-centric and Change-Oriented: Strong focus on customer success and extensive experience leading large-scale transformations. Change Management & Customer Success: Proven success in guiding impactful digital transformations and leading change management initiatives to support adoption. Innovation & AI Expertise: Experience integrating AI and emerging technologies to ...
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Schnelle Bewerbung
Als führender Spezialist für digitale Lösungen revolutioniert SupplyX das Supply Chain Management und adressiert genau die Herausforderungen, die ein Unternehmen am meisten beschäftigen: hohe Kundenerwartungen, steigende Kosten und die Notwendigkeit einer widerstandsfähigen, agilen Lieferkette." * Execute daily logistics operations (order processing, shipment coordination, tracking, and customer service) using SEKO's operating system. * Manage inbound/outbound shipments, documentation, and ensure timely and accurate fulfillment for SEKO customers. * Monitor shipment status, resolve operational issues, and provide proactive updates to customers and internal and external . * 3-5 years of experience in logistics, freight forwarding, (international freight experience is a strong advantage). * Proficient with logistics software/systems (experience with CargoWise is highly preferred).
Als führender Spezialist für digitale Lösungen revolutioniert SupplyX das Supply Chain Management und adressiert genau die Herausforderungen, die ein Unternehmen am meisten beschäftigen: hohe Kundenerwartungen, steigende Kosten und die Notwendigkeit einer widerstandsfähigen, agilen Lieferkette." * Execute daily logistics operations (order processing, shipment coordination, tracking, and customer service) using SEKO's operating system. * Manage inbound/outbound shipments, documentation, and ensure timely and accurate fulfillment for SEKO customers. * Monitor shipment status, resolve operational issues, and provide proactive updates to customers and internal and external . * 3-5 years of experience in logistics, freight forwarding, (international freight experience is a strong advantage). * Proficient with logistics software/systems (experience with CargoWise is highly preferred).
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Provide product management and other appropriate groups within the company with data relative to market requirements, product shortcomings, competition, warranty problems and any other information obtained through customer contact. As being the subsidiary corporation of QEXPAND Group, QEXPAND Technologies GmbH is located in Schoeneck,Germany, targeting to provide the local engineering support, stock and post-sales service to European customers. As the main point of technique contact for customers, taking part in the pre-sales technique meetings with in customer's company. Assist and cooperate with our to understand the customer's requirents with software design. Configure and tune motor controllers for customer application on site ,documenting the performance of these machines . Coordinate the building, documentation and shipping of prototypes for customer evaluation.
Provide product management and other appropriate groups within the company with data relative to market requirements, product shortcomings, competition, warranty problems and any other information obtained through customer contact. As being the subsidiary corporation of QEXPAND Group, QEXPAND Technologies GmbH is located in Schoeneck,Germany, targeting to provide the local engineering support, stock and post-sales service to European customers. As the main point of technique contact for customers, taking part in the pre-sales technique meetings with in customer's company. Assist and cooperate with our to understand the customer's requirents with software design. Configure and tune motor controllers for customer application on site ,documenting the performance of these machines . Coordinate the building, documentation and shipping of prototypes for customer evaluation.
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Schnelle Bewerbung
Ensure operational excellence, including compliance, process optimization, risk management, and customer satisfaction. * Minimum of 5 years of people management experience, including building, leading, and developing teams. Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. You will define and execute our commercial strategy, build and lead the local team, and strengthen our position within the German Workforce Management (WFM) sector. * Identify growth opportunities through market and trend analysis, expand the customer portfolio, and build and maintain strategic partnerships. * Drive change management by establishing and structuring processes, supporting key decision‑making, and ensuring effective adoption of organizational changes.
Ensure operational excellence, including compliance, process optimization, risk management, and customer satisfaction. * Minimum of 5 years of people management experience, including building, leading, and developing teams. Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. You will define and execute our commercial strategy, build and lead the local team, and strengthen our position within the German Workforce Management (WFM) sector. * Identify growth opportunities through market and trend analysis, expand the customer portfolio, and build and maintain strategic partnerships. * Drive change management by establishing and structuring processes, supporting key decision‑making, and ensuring effective adoption of organizational changes.
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(Senior) Manager (all genders) Aerospace – OEM Strategy
(Senior) Manager (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Management and control of consulting projects focusing on strategic challenges of OEMs and suppliers in the global markets for aircraft, passenger and cargo drones
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Management and control of consulting projects focusing on strategic challenges of OEMs and suppliers in the global markets for aircraft, passenger and cargo drones
(Senior) Consultant (all genders) Aviation Strategy
(Senior) Consultant (all genders) Aviation Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Professional experience in airline, airport or MRO management ideally in a consulting environment - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Taking responsibility for sub-projects, presenting at Management Board level and actively contributing own ideas for our further development * Experience in strategy development and implementation for airlines or airports
Professional experience in airline, airport or MRO management ideally in a consulting environment - With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Taking responsibility for sub-projects, presenting at Management Board level and actively contributing own ideas for our further development * Experience in strategy development and implementation for airlines or airports
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Du bist verantwortlich für die Begrüßung von Mandanten und externen Besuchern bis hin zur Betreuung und Unterstützung unserer Anwält*innen und Business Services-Mitarbeiter*innen, mit dem Ziel, internen und externen Kunden der Kanzlei eine erstklassige Customer Experience zu bieten. Der Guest Services Coordinator (m/w/d) – Workplace Experience ist ein integraler Bestandteil des Workplace Experience Teams von Latham. * Konferenzraum- und Arbeitsplatzmanagement über unser Reservierungssystem
Du bist verantwortlich für die Begrüßung von Mandanten und externen Besuchern bis hin zur Betreuung und Unterstützung unserer Anwält*innen und Business Services-Mitarbeiter*innen, mit dem Ziel, internen und externen Kunden der Kanzlei eine erstklassige Customer Experience zu bieten. Der Guest Services Coordinator (m/w/d) – Workplace Experience ist ein integraler Bestandteil des Workplace Experience Teams von Latham. * Konferenzraum- und Arbeitsplatzmanagement über unser Reservierungssystem
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(Senior) Consultant Unternehmensberatung - Business Transformation (Financial Services) (w/m/d)
(Senior) Consultant Unternehmensberatung - Business Transformation (Financial Services) (w/m/d)
EY Deutschland
München, Frankfurt/Main, Hamburg
Teilweise Home-Office
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Entwicklung kundenzentrierter Strategien und Finanzprodukte - Design innovativer Customer Journeys und Services sowie Konzeption und Begleitung von Produkteinführungen unter Nutzung moderner Technologien wie Customer Data-Plattformen und Experience Management Systemen * Projektmanagement und Unterstützung bei der Steuerung komplexer Transformationen mit agilen und klassischen Projektmanagement-Methoden und unter Einsatz modernster Technologien
Entwicklung kundenzentrierter Strategien und Finanzprodukte - Design innovativer Customer Journeys und Services sowie Konzeption und Begleitung von Produkteinführungen unter Nutzung moderner Technologien wie Customer Data-Plattformen und Experience Management Systemen * Projektmanagement und Unterstützung bei der Steuerung komplexer Transformationen mit agilen und klassischen Projektmanagement-Methoden und unter Einsatz modernster Technologien
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Chief Client Satisfaction Officer (m/w/d)
Chief Client Satisfaction Officer (m/w/d)
Fürstlich Castell'sche Bank, Credit-Casse AG
Frankfurt
Teilweise Home-Office
Schnelle Bewerbung
Du entwickelst Customer Experience als eigenständige Verzielungsdimension für alle relevanten Einheiten der Bank weiter und reportest die Ergebnisse regelmäßig an relevante Stakeholder und Gremien, inklusive der Aufbereitung fundierter Entscheidungsgrundlagen für das Management. Du verantwortest die gesamthafte Weiterentwicklung der Kundenreise end‑to‑end – mit einem klaren Fokus auf eine herausragende Customer Experience und unter Einhaltung des Serviceversprechens unserer Bank. Du identifizierst systematisch Pain Points entlang der Customer Journey, misst und analysierst fortlaufend die relevanten Customer‑Experience‑KPIs und leitest daraus konkrete Verbesserungsmaßnahmen ab. Du bringst mehrjährige Berufserfahrung im bankfachlichen Service- oder Vertriebsumfeld mit – idealerweise mit Schwerpunkt auf Design, Steuerung und Messung von Customer‑Experience‑Prozessen
Du entwickelst Customer Experience als eigenständige Verzielungsdimension für alle relevanten Einheiten der Bank weiter und reportest die Ergebnisse regelmäßig an relevante Stakeholder und Gremien, inklusive der Aufbereitung fundierter Entscheidungsgrundlagen für das Management. Du verantwortest die gesamthafte Weiterentwicklung der Kundenreise end‑to‑end – mit einem klaren Fokus auf eine herausragende Customer Experience und unter Einhaltung des Serviceversprechens unserer Bank. Du identifizierst systematisch Pain Points entlang der Customer Journey, misst und analysierst fortlaufend die relevanten Customer‑Experience‑KPIs und leitest daraus konkrete Verbesserungsmaßnahmen ab. Du bringst mehrjährige Berufserfahrung im bankfachlichen Service- oder Vertriebsumfeld mit – idealerweise mit Schwerpunkt auf Design, Steuerung und Messung von Customer‑Experience‑Prozessen
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Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. To ensure the satisfaction of our internal customers, proximity to the business and ongoing dialogue are particularly important to us. * University degree in Environmental Science, Engineering, Safety Management, or a related field * ~10 years of professional experience in EHS, including significant exposure to local and international environments * Demonstrated experience in leading EHS initiatives and influencing without direct line authority * Excellent stakeholder management and communication skills, including external representation
Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. To ensure the satisfaction of our internal customers, proximity to the business and ongoing dialogue are particularly important to us. * University degree in Environmental Science, Engineering, Safety Management, or a related field * ~10 years of professional experience in EHS, including significant exposure to local and international environments * Demonstrated experience in leading EHS initiatives and influencing without direct line authority * Excellent stakeholder management and communication skills, including external representation
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Du hast großes Interesse an Luftfahrt und Customer Experience Wir optimieren die Customer Journey über alle Airlines hinweg und verbinden Kundenzentrierung mit wirtschaftlichem Erfolg. * Du unterstützt strategische Projekte zur Verbesserung der gesamten Customer Journey * Du führst Markt- und Trendanalysen sowie Benchmarking durch und bereitest präsentationsreife Unterlagen für das Management vor * Du arbeitest an Konzeptentwicklungen mit und unterstützt Workshops sowie Management-Dokumentationen
Du hast großes Interesse an Luftfahrt und Customer Experience Wir optimieren die Customer Journey über alle Airlines hinweg und verbinden Kundenzentrierung mit wirtschaftlichem Erfolg. * Du unterstützt strategische Projekte zur Verbesserung der gesamten Customer Journey * Du führst Markt- und Trendanalysen sowie Benchmarking durch und bereitest präsentationsreife Unterlagen für das Management vor * Du arbeitest an Konzeptentwicklungen mit und unterstützt Workshops sowie Management-Dokumentationen
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Head of HGB Banking Reporting & Head of Finance CEU (f/m/d)
Head of HGB Banking Reporting & Head of Finance CEU (f/m/d)
Deutsche Börse Group
Frankfurt
Teilweise Home-Office
It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. In addition, the role as Head of Finance CEU is responsible for the overall financial management of Clearstream Europe AG (CEU). This encompasses financial accounting, controlling, planning, and forecasting, as well as internal budget, cost and revenue management and internal financial reporting. * Prepare and present budgets, financial analyses, management reports and regular updates to relevant committees and legal entity boards, including monthly performance insights to support decision-making * Ensure close alignment with key internal stakeholders (e.g., Revenue Management, Clearstream Risk Management, Group Tax) on CEU related topics * Extensive experience in financial accounting, controlling, and reporting within the ...
It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. In addition, the role as Head of Finance CEU is responsible for the overall financial management of Clearstream Europe AG (CEU). This encompasses financial accounting, controlling, planning, and forecasting, as well as internal budget, cost and revenue management and internal financial reporting. * Prepare and present budgets, financial analyses, management reports and regular updates to relevant committees and legal entity boards, including monthly performance insights to support decision-making * Ensure close alignment with key internal stakeholders (e.g., Revenue Management, Clearstream Risk Management, Group Tax) on CEU related topics * Extensive experience in financial accounting, controlling, and reporting within the ...
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Solve customer problems through interface with technical service, production, quality assurance, account management and customer service * Minimum 5 years explicit product management experience As a partner to our customers, we develop the materials of the future and our products are often the key to completely new applications and technologies, e.g. in semiconductor, aerospace, telecommunications, consumer electronics, medical technology, science and the energy sector. The Product Manager will interface with existing and new customers to fully satisfy their needs and will bring additional user knowledge to the organization. The role will also partner with internal resources e.g. Finance, Engineering, Quality to streamline the organization towards customer satisfaction. * Review business results, ensure customer satisfaction, develop strategies for growth and formulate ...
Solve customer problems through interface with technical service, production, quality assurance, account management and customer service * Minimum 5 years explicit product management experience As a partner to our customers, we develop the materials of the future and our products are often the key to completely new applications and technologies, e.g. in semiconductor, aerospace, telecommunications, consumer electronics, medical technology, science and the energy sector. The Product Manager will interface with existing and new customers to fully satisfy their needs and will bring additional user knowledge to the organization. The role will also partner with internal resources e.g. Finance, Engineering, Quality to streamline the organization towards customer satisfaction. * Review business results, ensure customer satisfaction, develop strategies for growth and formulate ...
(Senior) Consultant (all genders) Aerospace – OEM Strategy
(Senior) Consultant (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
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