Coach, develop and motivate a team of Customer Sales and and and to achieve individual, retail office and network targets and Commercial objectives. * Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Work with the and CSSM to forecast resource requirements to ensure that sufficient resources are in place to achieve retail office customer service, sales and quality targets. Ensure the retail office team are aware of and work to consistently meet and exceed reservations sales targets. Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. * Ensure regular quality monitoring for all customer interactions is scheduled and sufficient coaching time allocated with each team member. Perform regular quality audits with other Customer ...
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