Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. * Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations * Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services * Create and share articulate training materials and documentation for the central IT L1 support team * Extensive professional experience as IT technician (f/m/d), system administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment * Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services * Experience in first-line SAP support is considered an advantage * EAP (mental support for )
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