In this role as Technical Support Expert (f/m/d) - Energy Storage Systems (ESS), you will serve as the final escalation point for complex technical challenges across our ESS portfolio. * Serve as main technical bridge between European support teams and global R&D for ESS topics * Mentor L2 support engineers to strengthen team capability * Experience in L2/L3 technical support, field service, or engineering roles within ESS, PCS/inverter, or large-scale UPS environments - IMPACT starts with us: As part of the European eMobility organization at Schneider eStar, you'll join the Technical Desk and Training team supporting our Electric Chargers, Energy Storage Systems, and Energy Management Charging solutions. * Ensure all support activities meet established SLAs * Analyse support data to uncover recurring faults, trends, and improvement opportunities
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