Escalating technical issues to Shopify's support teams when necessary. Shopify's Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. * Building strong relationships with Fortune 100 customers, taking ownership of elements of the technical discovery process, and identifying growth opportunities. * Working cross functionally with sales, success and technical teams to ensure a truly unified customer experience and execution of strategic rigor * Comfortable diving deep into technical product knowledge and becoming a Shopify product expert.
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