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Team Lead Customer Service
Britz
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Ability to lead a team, including capacity management, development of colleagues, performance management - Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. * Manage a team of and develop colleagues through feedback and coaching * Oversee and Monitor the (ICT) third party service providers in relation to DORA requirements chapter 5,
Ability to lead a team, including capacity management, development of colleagues, performance management - Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. * Manage a team of and develop colleagues through feedback and coaching * Oversee and Monitor the (ICT) third party service providers in relation to DORA requirements chapter 5,
We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! * Lead R&D projects for optical sub-assemblies, including planning, scheduling, budgeting, and risk management. * Coordinate cross-functional teams and ensure alignment with Operations, Quality, Supply Chain, and Product Management. * Preferred: experience in international teams, familiarity with ISO/quality standards, and project management certification. We offer an interesting and diversif
We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! * Lead R&D projects for optical sub-assemblies, including planning, scheduling, budgeting, and risk management. * Coordinate cross-functional teams and ensure alignment with Operations, Quality, Supply Chain, and Product Management. * Preferred: experience in international teams, familiarity with ISO/quality standards, and project management certification. We offer an interesting and diversif
NEU
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Lead Expert Business Integration (m/w/d)
Lead Expert Business Integration (m/w/d)
BWI GmbH
Bonn, Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Leipzig
Als primärer Digitalisierungspartner der Bundeswehr erbringen wir stabile, sichere und effiziente IT-Services im In- und Ausland, vom Grundbetrieb bis in den einsatznahen Bereich und tragen so zur kontinuierlichen Erhöhung der Führungs- und Einsatzfähigkeit der Bundeswehr bei. Der Bereich Customer Solutions unterstützt die Digitalisierung der Bundeswehr durch Projekte mit einsatznaher IT. * Mind. 5 Jahre Erfahrung im Bereich der Steuerung von technischen Projekten und fachlichem Führen von Teams
Als primärer Digitalisierungspartner der Bundeswehr erbringen wir stabile, sichere und effiziente IT-Services im In- und Ausland, vom Grundbetrieb bis in den einsatznahen Bereich und tragen so zur kontinuierlichen Erhöhung der Führungs- und Einsatzfähigkeit der Bundeswehr bei. Der Bereich Customer Solutions unterstützt die Digitalisierung der Bundeswehr durch Projekte mit einsatznaher IT. * Mind. 5 Jahre Erfahrung im Bereich der Steuerung von technischen Projekten und fachlichem Führen von Teams
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Erste Führungserfahrung, z. B. als Teamlead oder Senior mit fachlicher Verantwortung, bringen Sie bereits mit - Zur Unterstützung unseres engagierten Teams bei der Modernisierung und Neuentwicklung unserer Fachverfahren suchen wir zum nächstmöglichen Zeitpunkt eine Teamleitung Support (m/w/d) * Fachliche und organisatorische Führung eines 7-Köpfigen Support-Teams * Sie vertreten und unterstützen andere Teamleiter bei betrieblichen Aufgaben * Sie besitzen ein ausgeprägtes Gespür für Menschen, fördern aktiv die Weiterentwicklung Ihres Teams und legen großen Wert auf ein wertschätzendes Miteinander
Erste Führungserfahrung, z. B. als Teamlead oder Senior mit fachlicher Verantwortung, bringen Sie bereits mit - Zur Unterstützung unseres engagierten Teams bei der Modernisierung und Neuentwicklung unserer Fachverfahren suchen wir zum nächstmöglichen Zeitpunkt eine Teamleitung Support (m/w/d) * Fachliche und organisatorische Führung eines 7-Köpfigen Support-Teams * Sie vertreten und unterstützen andere Teamleiter bei betrieblichen Aufgaben * Sie besitzen ein ausgeprägtes Gespür für Menschen, fördern aktiv die Weiterentwicklung Ihres Teams und legen großen Wert auf ein wertschätzendes Miteinander
We are looking for an enthusiastic, motivated, and experienced Senior Developer and Technical Lead for the TCO team. * Serve as the technical lead for the TCO team Expect to work in a dynamic environment and team. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and fut
We are looking for an enthusiastic, motivated, and experienced Senior Developer and Technical Lead for the TCO team. * Serve as the technical lead for the TCO team Expect to work in a dynamic environment and team. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and fut
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Du willst später in Bereichen wie Service- & Operations-Rollen (Customer Success Manager:in, Community Manager:in) oder strategischen Zukunftsrollen (People Experience Designer, Service Design Lead) arbeiten? Mit der Unterstützung von führenden Social Impact Investoren, unserer bewiesenen Erfahrung im Aufbau digitaler Geschäftsmodelle sowie - Successfactor Number One - unserem Weltklasse-Team wollen wir die Marke voiio weiter national expandieren. * Sehr wertschätzende und werteorientierte Unternehmenskultur, in der das Team sich gegenseitig den Rücken stärkt und dich herzlich aufnimmt * Regelmäßige Strategietage, unvergessliche Teamevents mit dem besten Team der Welt und vieles mehr * In deiner Schnittstellenrolle leitest du Verbesse
Du willst später in Bereichen wie Service- & Operations-Rollen (Customer Success Manager:in, Community Manager:in) oder strategischen Zukunftsrollen (People Experience Designer, Service Design Lead) arbeiten? Mit der Unterstützung von führenden Social Impact Investoren, unserer bewiesenen Erfahrung im Aufbau digitaler Geschäftsmodelle sowie - Successfactor Number One - unserem Weltklasse-Team wollen wir die Marke voiio weiter national expandieren. * Sehr wertschätzende und werteorientierte Unternehmenskultur, in der das Team sich gegenseitig den Rücken stärkt und dich herzlich aufnimmt * Regelmäßige Strategietage, unvergessliche Teamevents mit dem besten Team der Welt und vieles mehr * In deiner Schnittstellenrolle leitest du Verbesse
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Together with us, you will design optimal employee enablement for our customers and drive global and digital learning and process management in times of mobile working and learning. Join our Berlin development team now and work with us to develop an interface between human learning and artificial intelligence. * Convincing a team to follow best practices and a technical vision * Management and mentoring of a team of 15+ distributed software developers * Experience in designing and leading a team to good technical solutions * Regular, voluntary team events to strengthen the datango team spirit * Above-average vacation entitlement that increases with length of service
Together with us, you will design optimal employee enablement for our customers and drive global and digital learning and process management in times of mobile working and learning. Join our Berlin development team now and work with us to develop an interface between human learning and artificial intelligence. * Convincing a team to follow best practices and a technical vision * Management and mentoring of a team of 15+ distributed software developers * Experience in designing and leading a team to good technical solutions * Regular, voluntary team events to strengthen the datango team spirit * Above-average vacation entitlement that increases with length of service
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(Senior) Cloud-Native Developer (f/m/d) SAP BTP Fabric, Central Cloud Services Team
(Senior) Cloud-Native Developer (f/m/d) SAP BTP Fabric, Central Cloud Services Team
SAP SE
Berlin, DE, 10557
We are building services that help both internal and external customers adopt BTP with the highest technical standards. Among these services you can find SAP Application Frontend (hosting and managing frontend applications for SAP external and internal customers), Unified Gateway (an entry point to SAP cloud solutions that offers traffic management, security, monitoring, and harmonization for SAP Intelligent Suite APIs) and the K8s infrastructure for Business Application Studio (development environment, tailored for efficient development of business applications for the Intelligent Enterprise). We are looking for a (senior) cloud-native developer (f/m/d) to join our team: A committed, self-motivated, reliable, and analytically skilled team player, owning and shaping t
We are building services that help both internal and external customers adopt BTP with the highest technical standards. Among these services you can find SAP Application Frontend (hosting and managing frontend applications for SAP external and internal customers), Unified Gateway (an entry point to SAP cloud solutions that offers traffic management, security, monitoring, and harmonization for SAP Intelligent Suite APIs) and the K8s infrastructure for Business Application Studio (development environment, tailored for efficient development of business applications for the Intelligent Enterprise). We are looking for a (senior) cloud-native developer (f/m/d) to join our team: A committed, self-motivated, reliable, and analytically skilled team player, owning and shaping t
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We are seeking a seasoned and technically minded Senior Product Manager with an innate interest in global financial infrastructure to join our Product team. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. As a Product Manager focusing on scheme integrations and core payment platform components, you will be responsible for defining and executing the strategy that powers the movement of money for N26 customers across Europe. * Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy * Lead scoping and prioritization to deliver high-impact features, ensuring alignment between short-term goals and long-term v
We are seeking a seasoned and technically minded Senior Product Manager with an innate interest in global financial infrastructure to join our Product team. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. As a Product Manager focusing on scheme integrations and core payment platform components, you will be responsible for defining and executing the strategy that powers the movement of money for N26 customers across Europe. * Drive the implementation of new payment rails and features based on business data, customer insights, and company strategy * Lead scoping and prioritization to deliver high-impact features, ensuring alignment between short-term goals and long-term v
NEU
We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! We are seeking an experienced Senior Project Manager to lead cross-functional and intercontinental product development projects within Coherent. This role requires excellent communication skills and the ability to drive execution across globally distributed teams in combination with a strong technical understanding. * Coordinate intercontinental teams across Europe, North America, and Asia. *
We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! We are seeking an experienced Senior Project Manager to lead cross-functional and intercontinental product development projects within Coherent. This role requires excellent communication skills and the ability to drive execution across globally distributed teams in combination with a strong technical understanding. * Coordinate intercontinental teams across Europe, North America, and Asia. *
NEU
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Business Development Manager (all genders)
Business Development Manager (all genders)
EFESO Management Consultants
München, Berlin, Stuttgart, Wien, Mannheim, Puch, Friedrichshafen, Bielefeld
Teilweise Home-Office
Als Business Development Manager bei EFESO unterstützen Sie unser Team in der Lead Generation und übernehmen eine zentrale Rolle bei der Vereinbarung von Erstterminen mit potenziellen Kunden. * Outreach-Aktivitäten in der DACH-Region: Sie sind verantwortlich für die proaktive Ansprache von Zielkunden über Telefon, E-Mail und Social Selling und generieren so hochwertige Leads für unser Beratungsgeschäft. * Customer Success aufbauen: Sie tragen maßgeblich dazu bei, das Thema Customer Success bei EFESO gemeinsam mit dem Fachbereich zu etablieren und langfristige Kundenbeziehungen erfolgreich auszubauen. * Akquise: Nachweisbare Erfahrung in der erfolgreichen Kaltakquise von Beratungsleistungen bzw. erklärungsbedürftigen Services. * Teamzusammenhalt: Bei u
Als Business Development Manager bei EFESO unterstützen Sie unser Team in der Lead Generation und übernehmen eine zentrale Rolle bei der Vereinbarung von Erstterminen mit potenziellen Kunden. * Outreach-Aktivitäten in der DACH-Region: Sie sind verantwortlich für die proaktive Ansprache von Zielkunden über Telefon, E-Mail und Social Selling und generieren so hochwertige Leads für unser Beratungsgeschäft. * Customer Success aufbauen: Sie tragen maßgeblich dazu bei, das Thema Customer Success bei EFESO gemeinsam mit dem Fachbereich zu etablieren und langfristige Kundenbeziehungen erfolgreich auszubauen. * Akquise: Nachweisbare Erfahrung in der erfolgreichen Kaltakquise von Beratungsleistungen bzw. erklärungsbedürftigen Services. * Teamzusammenhalt: Bei u
Lead cross-functional technical discussions and teams. We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! We are seeking an experienced Senior Test Architect to join our team. We offer an interesting and diversified opportunity in an internationally minded engineering team of a market-leading high-tech company in the field of high-speed optoelectronic components.
Lead cross-functional technical discussions and teams. We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. The passion and commitment of our team are the engine of our company! We are seeking an experienced Senior Test Architect to join our team. We offer an interesting and diversified opportunity in an internationally minded engineering team of a market-leading high-tech company in the field of high-speed optoelectronic components.
NEU
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A service- and customer-oriented mindset with a clear hospitality DNA. Now, Covivio is taking the next strategic step: launching a new full-service Residential concept, debuting with a landmark project at Alexanderplatz. * Contributing to develop a scalable operating model for “Full-Service Residences” and “Covivio to Share”. * Lead the pre-opening phase of the Alexanderplatz project and ensure a successful operational Go-Live. * Build and recruit a complete operational team (i.e. leasing, operations, community, promotion/marketing and administration) – you define the structure and composition in close coordination with relevant . * Contribute to integrate, specify and to optimize digital services for our tenants (i.e. tenant app, PMS and back-office
A service- and customer-oriented mindset with a clear hospitality DNA. Now, Covivio is taking the next strategic step: launching a new full-service Residential concept, debuting with a landmark project at Alexanderplatz. * Contributing to develop a scalable operating model for “Full-Service Residences” and “Covivio to Share”. * Lead the pre-opening phase of the Alexanderplatz project and ensure a successful operational Go-Live. * Build and recruit a complete operational team (i.e. leasing, operations, community, promotion/marketing and administration) – you define the structure and composition in close coordination with relevant . * Contribute to integrate, specify and to optimize digital services for our tenants (i.e. tenant app, PMS and back-office
Project management experience, particularly in cross-functional teams with Product, Tech, or Customer Support Operations. We are seeking a highly driven Steering & Planning Manager to join our team in Berlin or Barcelona, focusing on operational excellence & scalability. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. We're looking for a hands-on problem solver—someone ready to roll up their sleeves and dive deep into all areas of the business to support millions of customers worldwide. In this role, you will work closely with Product & Tech as well as with our Operations teams, serving as one of their key business partners. * Lead cont
Project management experience, particularly in cross-functional teams with Product, Tech, or Customer Support Operations. We are seeking a highly driven Steering & Planning Manager to join our team in Berlin or Barcelona, focusing on operational excellence & scalability. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. We're looking for a hands-on problem solver—someone ready to roll up their sleeves and dive deep into all areas of the business to support millions of customers worldwide. In this role, you will work closely with Product & Tech as well as with our Operations teams, serving as one of their key business partners. * Lead cont
NEU
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Help to build, inspire, lead and coach a team of developers and to develop and maintain digital health solutions for prevention, rehabilitation and aftercare - We run a Kubernetes-based microservice architecture (on-prem and Azure AKS) with GitOps-driven CI/CD and strict secure SDLC practices. Developing and scaling customer-, ideally patient-facing software products * A great team working with startup speed and mindset while benefiting from the established structures of one of Germany's largest clinic groups
Help to build, inspire, lead and coach a team of developers and to develop and maintain digital health solutions for prevention, rehabilitation and aftercare - We run a Kubernetes-based microservice architecture (on-prem and Azure AKS) with GitOps-driven CI/CD and strict secure SDLC practices. Developing and scaling customer-, ideally patient-facing software products * A great team working with startup speed and mindset while benefiting from the established structures of one of Germany's largest clinic groups
The Foundation and Intelligent Transformation group is responsible for SAP Signavio Collaboration Hub, SAP Signavio Transformation Manager, and various central services, including Collaboration Services. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
The Foundation and Intelligent Transformation group is responsible for SAP Signavio Collaboration Hub, SAP Signavio Transformation Manager, and various central services, including Collaboration Services. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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Du arbeitest eng mit unseren Legal Engineering- und Customer Success-Teams zusammen, um die KI-Lösungen von Libra individuell an die Workflows der Kunden anzupassen und sicherzustellen, dass jeder neue Kunde sofort einen spürbaren Mehrwert erlebt. Als Account Executive in deiner zugewiesenen Region stehst du an vorderster Front des Wachstums von Libra – du treibst den Verkauf und die Einführung unserer Lösungen bei kleinen und mittelgroßen Kanzleien sowie schlanken Inhouse-Rechtsteams voran. Du betreust eine Mischung aus eingehenden Leads und selbst generierten Opportunities und verantwortest den gesamten Verkaufszyklus vom ersten Kontakt bis zum Abschluss. Du berichtest an einen der von Libra und arbeitest mit einem wachsenden Team leidenschaftlicher Fachleute zusammen. * Bearbeitung
Du arbeitest eng mit unseren Legal Engineering- und Customer Success-Teams zusammen, um die KI-Lösungen von Libra individuell an die Workflows der Kunden anzupassen und sicherzustellen, dass jeder neue Kunde sofort einen spürbaren Mehrwert erlebt. Als Account Executive in deiner zugewiesenen Region stehst du an vorderster Front des Wachstums von Libra – du treibst den Verkauf und die Einführung unserer Lösungen bei kleinen und mittelgroßen Kanzleien sowie schlanken Inhouse-Rechtsteams voran. Du betreust eine Mischung aus eingehenden Leads und selbst generierten Opportunities und verantwortest den gesamten Verkaufszyklus vom ersten Kontakt bis zum Abschluss. Du berichtest an einen der von Libra und arbeitest mit einem wachsenden Team leidenschaftlicher Fachleute zusammen. * Bearbeitung
Experience with proven ability to lead teams and drive infrastructure initiatives - SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Your work will power SAP's production systems and thousands of customer environments. In your role as DevOps Engineer, you'll build and maintain the infrastr
Experience with proven ability to lead teams and drive infrastructure initiatives - SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Your work will power SAP's production systems and thousands of customer environments. In your role as DevOps Engineer, you'll build and maintain the infrastr
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The successful candidate will play a fundamental role in our fantastic HR Team as Payroll Team Lead supporting the preparation of an accurate and timely payroll of approximately 3000 employees across 6 countries. They will be responsible for supporting the payroll team in providing professional and responsive payroll service within each country and provide legislative guidance to and the business for their specific jurisdictions. * Lead, mentor, and develop a team of , fostering a high-performance culture and ensuring expertise across all DACH payroll jurisdictions. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of
The successful candidate will play a fundamental role in our fantastic HR Team as Payroll Team Lead supporting the preparation of an accurate and timely payroll of approximately 3000 employees across 6 countries. They will be responsible for supporting the payroll team in providing professional and responsive payroll service within each country and provide legislative guidance to and the business for their specific jurisdictions. * Lead, mentor, and develop a team of , fostering a high-performance culture and ensuring expertise across all DACH payroll jurisdictions. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of
These foundational platforms are critical to the entire organization, enabling teams across the company to release innovative products to our customers with speed and reliability.. Our Core Systems domain is dedicated to creating robust and scalable Core Systems that power the future of financial services. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. * Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion. * Have opportunities to mentor junior members in the team by relentlessly guarding code quality through pull requests and helping them when they have questions. * Work within your cross-functiona
These foundational platforms are critical to the entire organization, enabling teams across the company to release innovative products to our customers with speed and reliability.. Our Core Systems domain is dedicated to creating robust and scalable Core Systems that power the future of financial services. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. * Collaborate closely with your Tech Lead on architecting new features and seeing them through to completion. * Have opportunities to mentor junior members in the team by relentlessly guarding code quality through pull requests and helping them when they have questions. * Work within your cross-functiona
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You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES' product ecosystem. * Proven leadership experience or a strong ambition to grow into a team lead role. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. * Serve as escalat
You will lead a team of experienced , act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. * Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES' product ecosystem. * Proven leadership experience or a strong ambition to grow into a team lead role. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. * Serve as escalat
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Our goal is to help customers discover the world and create lasting memories. We focus on creating tailor-made experiences for our customers because we believe life is too short for standard travel. We're looking for 2 Senior Data Scientists to join our team and embark on this journey with us. * Ship AI agents: Design, deploy, and monitor production‑grade LLM agents that improve customer experience in sales and operations while keeping humans in control. * Predict lead quality: Develop and calibrate models that combine likelihood‑to‑book with expected order value to inform routing, lead prioritization, and threshold decisions across the funnel. * Agentic AI: Experience with applied LLM systems (RAG pipelines, agent workflows) and integrating them into production
Our goal is to help customers discover the world and create lasting memories. We focus on creating tailor-made experiences for our customers because we believe life is too short for standard travel. We're looking for 2 Senior Data Scientists to join our team and embark on this journey with us. * Ship AI agents: Design, deploy, and monitor production‑grade LLM agents that improve customer experience in sales and operations while keeping humans in control. * Predict lead quality: Develop and calibrate models that combine likelihood‑to‑book with expected order value to inform routing, lead prioritization, and threshold decisions across the funnel. * Agentic AI: Experience with applied LLM systems (RAG pipelines, agent workflows) and integrating them into production
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Schnelle Bewerbung
We are looking for a proactive and highly organized Team Lead - IT Platform & Application Engineering (m/w/d) to join our team as soon as possible. You bring several years of professional experience in Platform Engineering, DevOps, or Software Development, and have already gained initial technical or disciplinary leadership experience, for example, as a Team Lead, Tech Lead, or in a similar role. A strong customer and service orientation is the foundation of your approach to successful IT work. You take on the technical and disciplinary leadership of two engineering teams (3 people each) and foster a culture of collaboration, ownership, and continuous improvement. You support your team in developing a
We are looking for a proactive and highly organized Team Lead - IT Platform & Application Engineering (m/w/d) to join our team as soon as possible. You bring several years of professional experience in Platform Engineering, DevOps, or Software Development, and have already gained initial technical or disciplinary leadership experience, for example, as a Team Lead, Tech Lead, or in a similar role. A strong customer and service orientation is the foundation of your approach to successful IT work. You take on the technical and disciplinary leadership of two engineering teams (3 people each) and foster a culture of collaboration, ownership, and continuous improvement. You support your team in developing a
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Du arbeitest gern und gut mit anderen Rollen zusammen, z.B. Customer Experience Lead, Design Lead, Product Management & Lead, Engineering, Sales, Service, CTO. Unser interdisziplinäres Team aus 60 Expert*innen arbeitet täglich daran, unsere Nutzer*innen mit hochwertigen Inhalten und smarten Features zu begeistern. Für unsere Produktteams suchen wir Dich als Senior UI Designer*in & UX Researcher*in (m/w/d), um unsere Plattform nutzerzentriert weiterzuentwickeln. * UX Research + Experimente: Du vertestest mit dem/der Produktmanager*in (PM) die Hypothesen eures Teams in Experimenten und validierst Eure Erkenntnisse mit Daten und im Kontakt mit Kund*innen (z.B. Kundeninterviews, Umfragen, Usability-Tests). Bestenfalls konzipierst und mode
Du arbeitest gern und gut mit anderen Rollen zusammen, z.B. Customer Experience Lead, Design Lead, Product Management & Lead, Engineering, Sales, Service, CTO. Unser interdisziplinäres Team aus 60 Expert*innen arbeitet täglich daran, unsere Nutzer*innen mit hochwertigen Inhalten und smarten Features zu begeistern. Für unsere Produktteams suchen wir Dich als Senior UI Designer*in & UX Researcher*in (m/w/d), um unsere Plattform nutzerzentriert weiterzuentwickeln. * UX Research + Experimente: Du vertestest mit dem/der Produktmanager*in (PM) die Hypothesen eures Teams in Experimenten und validierst Eure Erkenntnisse mit Daten und im Kontakt mit Kund*innen (z.B. Kundeninterviews, Umfragen, Usability-Tests). Bestenfalls konzipierst und mode
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Customer Success Manager (Tech Touch) (Fluent in German) (Position located in Berlin, Germany)
Customer Success Manager (Tech Touch) (Fluent in German) (Position located in Berlin, Germany)
KnowBe4 Germany GmbH 2. Hof 5. Aufgang
Berlin
Teilweise Home-Office
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers * Superior customer service skills - As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers * Superior customer service skills - As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to
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