At ista, we support property owners and managers in making their buildings fit for the future and kind to the planet. In this role, you will shape our future communications architecture, oversee integrations with customer service systems, and build internal expertise to complement our external partners. * Develop monitoring, support processes, and knowledge to build in-house capability * Optimize call flows, IVR logic, routing, and system integrations (CRM, service platforms) * Ensure system performance, security, availability, and compliance across all locations * Understanding of networking (QoS, WAN, Routing), APIs, reporting and system- to- system integrations * Stay curious and develop yourself further: Standing still is not an option for us, which is why we support you in every aspect of your development – a variety of learning opportunities awaits you
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