Ability to prepare, structure, and present operational and strategic content to management and external stakeholders. This role ensures high-quality, reliable network operations by driving SLA and KPI compliance, leading performance management and continuous improvement initiatives, and acting as the primary for critical service issues. * Excellent stakeholder management skills, with the ability to build trust and influence both internal teams and external . * Minimum 1–3 years of relevant experience (background in operations, service management, supplier/partner management, or field services is a plus). * Solid understanding of service operations, SLA/KPI-driven performance management, and contractual frameworks.
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