Customer Service Management Expertise: Proven track record in designing and implementing CSM and either FSM or SOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within CSM, FSM and/or SOM environments. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in CRM Service (CSM, FSM) or CRM Sales (SOM, CPQ), coupled with a strong understanding of using AI, Experiences (UX/CX, Portals, Workspaces) and Industry Solutions, to solve complex clie
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